Full-Time

Director – Account Management

Momentive Software

Momentive Software

11-50 employees

Nonprofit tech solutions for operational efficiency

No salary listed

No H1B Sponsorship

Remote in USA

Remote

Remote within the United States, with travel of up to 25% to meet clients and support the team.

Category
Sales & Account Management (1)
Required Skills
Sales
Forecasting
CRM
Salesforce
Excel/Numbers/Sheets
Financial Modeling

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Requirements
  • At least 8 years of B2B software-as-a-service sales or account management experience, including at least 3 years leading a team.
  • Experience building a function, program, or team from scratch.
  • Direct experience owning retention and expansion revenue against net revenue retention targets.
  • Experience hiring, onboarding, and coaching account management or sales talent.
  • Experience operating in a private-equity-backed environment with clear, near-term performance expectations.
  • Experience working with executive-level client stakeholders and navigating multi-threaded accounts.
  • Experience using Salesforce or a comparable customer relationship management system for forecasting, pipeline, and account management.
  • Experience with Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools.
  • Proficiency with Microsoft Office 365, including Excel for reporting and quota modeling.
  • Strong people leadership, including hiring, coaching, and holding a team accountable to clear goals.
  • Ability to build structure and process where none exists.
  • Ability to align sales, customer success, product, and finance around one plan.
  • Ability to work strategically while handling the details of individual accounts.
  • Strong financial and business acumen, with the ability to connect account activity to revenue impact.
Responsibilities
  • Build the Account Management team from the ground up by defining team structure, territories, and the hiring plan, then recruiting and onboarding the first Account Managers.
  • Define the core duties owned by the Account Management team.
  • Manage a portfolio of existing clients as their main point of contact after the sale.
  • Own renewals and retention for assigned accounts and identify churn risk.
  • Find and close cross-sell and upsell expansion opportunities across the product portfolio.
  • Run regular account reviews with clients to track goals, surface risks, and demonstrate delivered value.
  • Partner with Customer Success and Support to provide a connected client experience.
  • Maintain Salesforce and related systems with current account plans, pipeline, and renewal dates.
  • Track and report net revenue retention, renewal rate, and expansion targets.
  • Set quota, compensation recommendations, and success metrics for the Account Manager role in partnership with Sales leadership and Revenue Operations and Finance.
  • Coach and develop Account Managers through pipeline reviews, call shadowing, and account-planning sessions.
  • Own the team forecast for retention, expansion, and renewal bookings, and report it monthly and quarterly to sales leadership.
  • Partner across Sales, Customer Success, Product, Marketing, and Professional Services to close gaps in the client experience.
  • Build playbooks, templates, and enablement materials, including account plans, quarterly business review decks, and renewal scripts.
  • Represent the client voice in product and roadmap conversations by flagging portfolio-wide themes.
  • Stay current on the association and nonprofit technology landscape and competitive dynamics affecting client retention.
Desired Qualifications
  • Familiarity with the association, nonprofit, or membership technology space.

Momentive Software provides technology solutions tailored for nonprofits and associations. It offers a flexible portfolio of software and services designed to boost operational efficiency and social impact, adapting to organizations’ varying infrastructures and requirements. The company works through partnerships, exceptional support, and a customer-centric approach to deliver tools that nonprofit and association clients can use to advance their missions. Unlike generic tech vendors, Momentive Software focuses specifically on the nonprofit sector, emphasizing collaboration, long-term relationships, and practical outcomes. The goal is to help nonprofit and association clients increase impact by leveraging technology, ultimately positioning Momentive Software as a leading partner in nonprofit technology.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Florida

Founded

2017

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Simplify Jobs

Simplify's Take

What believers are saying

  • July 28 2026 Momentive Community launches before ASAE, targeting the member-engagement gap.
  • Personify expands distribution to 37,000 organizations and 287 million members annually.
  • May 7 2025 Automated Payments for MIP and July 2026 Path upgrades deepen wallet share.

What critics are saying

  • January 2026 Personify integration deepens product overlap, confusing customers through 2027 renewals.
  • July 2026 workforce shrank to 1,265, signaling continued post-acquisition cost pressure.
  • TA Associates owns a consolidation-heavy platform; failed integration or churn becomes an existential enterprise risk.

What makes Momentive Software unique

  • January 2026 Personify made Momentive the broadest nonprofit and association suite.
  • MomentiveIQ and Momentive Community fuse AI analytics, engagement, and AMS data.
  • July 2026 Advanced Assessments embeds proctored certification testing inside Path LMS.

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Benefits

Health Insurance

401(k) Savings Plan with Company Match

Remote Work Flexibility

Flexible Planned Paid Time Off

Employer-Paid Parental Leave

Group Mediclaim Policy

Group Term Life Policy

Wellness Program

Mental Health Support

Hybrid Work Options

Paid Vacation

Paid Sick Leave

Employee Referral Bonus

Gym Membership

Professional Development Budget

Conference Attendance Budget

Stock Options

Company Equity

Home Office Stipend

Phone/Internet Stipend

Relocation Assistance

Adoption Assistance

Tuition Reimbursement

Parental Leave

Family Planning Benefits

Fertility Treatment Support

Adoption Assistance

Childcare Support

Elder Care Support

Meal Benefits

Public Transportation Benefits

Commuter Benefits

Pet Insurance

Bereavement Leave

Remote Work Options

Company News

PR Newswire
Jul 28th, 2026
Momentive Software launches AI-powered community platform for associations and nonprofits

Momentive Software has launched Momentive Community, an AI-powered platform designed for associations and nonprofits to keep members engaged between events. The platform launches in August 2026. The software features threaded discussions, member directories, and an AI Community Assistant that handles moderation tasks, allowing staff to focus on member engagement rather than administrative work. Members can organise into groups by chapter, career stage, or interest, and the platform includes two-way sync with association management systems. The launch addresses what Momentive identifies as an engagement gap, citing the 10th Annual Association Trends Research Report, which found peer collaboration is now the top driver of member renewal. The platform will be previewed at the ASAE Annual Conference in Indianapolis from 15-18 August. Momentive Software serves over 37,000 mission-driven organisations across 30-plus countries.

The Manila Times
Jul 14th, 2026
Momentive Software Brings High-Stakes Exam Delivery Natively into Path LMS with Launch of Advanced Assessments

Momentive Software brings high-stakes exam delivery natively into Path LMS with launch of Advanced Assessments. by GlobeNewswire Jul 14, 2026 9:18 pm New capability brings enterprise-grade exam delivery, proctoring, and assessment analytics to Path LMS, with no separate testing tool required ST. PETERSBURG, Fla., July 14, 2026 (GLOBE NEWSWIRE) - Momentive Software, the leading technology partner accelerating innovation and powering the future for mission-driven organizations, today announced the launch of Advanced Assessments within Path LMS, bringing enterprise-grade exam delivery to the platform. For organizations that rely on Path LMS to power learning programs, the announcement means they can now administer rigorous assessments without engaging a separate testing tool. Standard LMS quiz tools are built for knowledge checks, not demanding exams. Organizations running compliance training, professional development, or certification-adjacent programs have long hit a ceiling: basic quizzing can confirm that a learner completed a course, but it cannot support the security controls, question bank depth, or exam-grade analytics that a serious assessment program requires. Until now, that has typically meant a separate tool, a separate learner login, and a manual effort to reconcile completion data across systems. "Our clients should not have to leave Path LMS to deliver a meaningful assessment," said Meghan Snare, SVP of Product Management of Momentive Software. "Advanced Assessments closes the gap between course delivery and rigorous exam administration, giving organizations a more capable platform without adding complexity to their tech stack." Advanced Assessments provides Path LMS clients with access to 11 question types, configurable study and test modes, randomized question banks that generate a unique experience for every learner, and passcode-based proctoring, all administered from within Path LMS. Administrators can link tests to courses in minutes via a simple dropdown, with no complex configuration or third-party accounts required. For organizations with existing question libraries, a bulk import tool eliminates the manual effort of starting from scratch. The launch also delivers reporting built for assessment programs rather than repurposed from general LMS analytics. Advanced Assessments includes purpose-built report types spanning learner score summaries, answer-level detail, question performance analysis, and test comparisons, giving administrators visibility into how learners are performing and where content may need to be strengthened. Advanced Assessments is now available with Path Growth, Path Pro, and Path Enterprise plans. Learn more about Path LMS. About Momentive Software Momentive Software amplifies the impact of more than 37,000 mission-driven organizations across 30+ countries, supporting over $13 billion raised and 287 million members served annually. Nonprofits and associations rely on Momentive's AI-powered software and services to engage their communities, simplify operations, and grow revenue. Designed to help organizations connect more, manage more, and expect more, Momentive's solutions span fundraising, learning, events, careers, volunteering, accounting, certification, and association management. Momentive partners with organizations that believe "good enough" is never enough-so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Media Contact

PR Newswire
Jul 14th, 2026
Momentive Software launches Advanced Assessments in Path LMS, ending need for separate testing tools

Momentive Software has launched Advanced Assessments within Path LMS, enabling enterprise-grade exam delivery without requiring a separate testing tool. The new capability addresses limitations of standard LMS quiz tools, which typically cannot support the security controls and analytics needed for rigorous assessments in compliance training, professional development, or certification programs. Advanced Assessments offers 11 question types, randomised question banks, passcode-based proctoring, and purpose-built reporting. Administrators can link tests to courses directly within Path LMS, with bulk import tools available for existing question libraries. The feature is available with Path Growth, Path Pro, and Path Enterprise plans. Momentive Software serves over 37,000 mission-driven organisations across 30-plus countries, supporting more than $13 billion raised and 287 million members served annually.

Oasis LMS
Jan 30th, 2026
Momentive LMS Explained: What It Is (and What It Isn't) in 2026

Momentive LMS explained: what it is (and what it isn't) in 2026. January 30, 2026 If you've found yourself searching for "Momentive LMS," you're not alone. In recent years, many associations have received emails about platform changes, acquisitions, or required migrations tied to the Momentive name. That confusion has led many education leaders to ask an understandable question: The short answer: not exactly. The longer and more important answer is below. This guide explains what Momentive actually is, how it became associated with multiple LMS platforms, and what associations should consider if they're currently using or being asked to migrate from a Momentive-owned system. Why people may be searching for "Momentive LMS" The phrase Momentive LMS didn't emerge because Momentive launched a new learning platform. It emerged because of ownership changes, consolidation, and product sunsets affecting well-known association LMSs. When vendors change names, merge platforms, or retire products, buyers naturally turn to Google looking for clarity. In this case, that clarity hasn't been easy to find, which is exactly why this explanation matters. Is Momentive an LMS? No. Momentive is not a learning management system. Momentive is a portfolio company that owns and manages multiple association technology products. It does not offer: * A unified learning platform * A single roadmap across its owned systems * A single AMS/LMS/CMS product all in one Instead, Momentive operates as an umbrella organization over several products that were acquired at different times each with its own history, architecture, and future. How Momentive became associated with LMS platforms. To understand the confusion, it helps to look at the timeline. Before becoming Momentive, the organization operated under the Community Brands name, itself backed by private equity. Under Community Brands, the company owned several association-focused LMS platforms, including: These platforms were widely used by associations for continuing education, webinars, and credentialing programs. The rebrand to Momentive. Community Brands later rebranded as Momentive, reflecting a change in ownership structure (new P/E firm) and portfolio strategy rather than the launch of new technology. * The products did not merge into a single LMS * Each platform continued to operate independently * Customers still licensed specific systems, not "Momentive LMS" The Path LMS acquisition (2025). In 2025, Momentive acquired Path LMS, another association-focused learning platform. This acquisition increased speculation about consolidation and further fueled searches for "Momentive LMS" but again, no unified LMS product was created. Sunset of CrowdWisdom and Freestone. More recently, Momentive announced plans to sunset both CrowdWisdom and Freestone LMS. For associations using these platforms, this introduced: * Forced migration timelines * Uncertainty about long-term support * Questions about future product direction At this point, many organizations began searching for answers and alternatives. What this means for associations using momentive-owned platforms. If your association currently uses (or recently used) CrowdWisdom, Freestone, or Path LMS, the implications are less about branding and more about risk and continuity. Common concerns Oasis LMS hear from associations include: * Being required to migrate platforms on someone else's timeline * Limited influence over product roadmaps * Feature stagnation during ownership transitions * Reduced confidence in long-term platform stability None of these challenges are unique to Momentive, they are common in private equity driven software models. But for education programs that support certification, licensure, and non-dues revenue, the impact can be significant. Key Questions to ask if you're evaluating your next LMS. If Momentive-related changes have prompted you to reassess your LMS, this is a good moment to step back and evaluate what really matters. Associations should prioritize platforms that offer: * Association-native CE and certification workflows * Clear product ownership and accountability * No forced migrations or surprise sunsets * Transparent product roadmaps * Stable, knowledgeable support teams * AI agents An LMS should support your long-term education strategy and not introduce uncertainty into it. LMS alternatives for associations impacted by Momentive changes. If you're exploring alternatives, focus on platforms purpose-built for associations rather than general enterprise learning tools. OasisLMS. OasisLMS is designed specifically for associations and professional organizations, with native support for: * Continuing education and credit tracking * Certification and credentialing workflows * Monetization and eCommerce * Member and non-member audiences * Long-term roadmap stability without forced migrations * AI Agents For associations seeking clarity and control, OasisLMS offers a fundamentally different model from portfolio-owned platforms. Cornerstone. Cornerstone provides robust analytics and scalability, but it is not association-native. CE, certification, and monetization workflows often require customization. Absorb LMS. Absorb LMS delivers a strong learner experience, though associations may need additional configuration to support complex CE or credentialing requirements. Final thoughts: understanding the "Momentive LMS" Confusion. There is no single product called Momentive LMS, but there is a growing group of associations affected by Momentive's ownership decisions. If you're navigating a forced migration, sunset announcement, or unclear roadmap, the most important step is regaining control of your education strategy. That starts with choosing a platform built for associations and not shaped by portfolio consolidation. Sam Hirsch is the Vice President of sales and marketing at 360 Factor. He has helped over 250 associations find the right LMS for their organization.

GlobeNewswire
Jan 6th, 2026
Momentive Software acquires Personify to expand association management solutions

Momentive Software has acquired Personify, a provider of association management software, event management solutions and member engagement tools. Financial terms were not disclosed. The acquisition expands Momentive's portfolio of solutions for mission-driven organisations including nonprofits and associations. It follows the company's recent launch of MomentiveIQ, an AI-powered platform designed to deliver actionable insights, personalised engagement and automated workflows for the sector. St. Petersburg, Florida-based Momentive positions itself as a technology partner for nonprofit and association clients, offering integrated solutions to streamline operations and enhance mission impact. The Personify acquisition adds event management and job board software capabilities to its existing offerings.