Director – Front Line Controls Officer-Commercial Bank

If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.  

Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!

Position Summary

The role of Chief Controls Office – Director Commercial Banking Risk Management & Front Line Control Officer at Webster Bank will play a critical leadership role in overseeing and strengthening the bank’s control environment. This individual will be responsible for leading the implementation of RCSA across Front Line Control Office functions, including risk and control identification, documentation, and remediation (as needed), ensuring compliance with internal policies, regulatory requirements, and industry best practices. The ideal candidate will bring significant expertise in Operational Risk Management, Risk and Control Self-Assessment (RCSA), and Internal Controls Design within the banking sector. This individual will also be involved with strategic and transformational initiatives and the delivery of critical, large-scale, complex, high-visibility, regulatory remediation programs.

Key Responsibilities

• Controls Oversight & Design: Execute and assist with the design, implementation, and maintenance of an effective internal control framework across Commercial Banking. Ensure that the framework mitigates risks and enhances the bank’s operational resilience.
• RSCA Program Management: Lead and execute documentation of RSCA processes across all Front-Line Units (FLUs) to ensure it aligns with regulatory requirements and industry best practices.
• Risk Assessment: Assist with risk assessment workshops and activities to identify potential risks and control gaps. Analyze risk data to assess the likelihood and impact of risks on the bank’s operations.
• Reporting & Communication: Prepare comprehensive reports for senior management, regulatory bodies, board committees, and Front-Line Units detailing control effectiveness, quality assurance outcomes, and action plans for identified gaps.
• Stakeholder Engagement: Work closely with 1st, 2nd and 3rd lines of defense to ensure that risk management practices are embedded within business processes. Act as the main point of contact for internal and external stakeholders regarding RSCA matters.
• Training & Awareness: Assist with training sessions and workshops to enhance awareness and understanding of RSCA processes among staff and foster a proactive risk culture.
• Continuous Improvement: Evaluate and improve methodologies and processes to adapt to changes in the regulatory environment, business operations, and emerging risks.
• Policy & Procedure Development: Contribute to the development and update of policies and procedures related to Commercial Banking control activities.
• Audit & Regulatory Coordination: Support internal audits and regulatory reviews related to risk identification, risk assessment and control testing. Ensure that documentation and evidence are prepared and available for audit and examination purposes.
• Risk Management: Collaborate with senior leadership and department heads to identify and evaluate key risks, implement risk control measures, and monitor risk mitigation efforts.
• Compliance Assurance: Ensure adherence to applicable regulations and banking standards, partnering closely with Compliance, Internal Audit, and other control functions.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.