Service Area Case Manager

Overview

GENERAL PURPOSE OF JOB:

The Bowling Green Service Area Case Manager is responsible for delivering comprehensive social services to individuals and families in Wood County. This role provides intake, assessment, referrals, advocacy, and direct assistance in alignment with Salvation Army policies and available resources. The Case Manager serves as the primary point of contact for community partners, maintains relationships with local agencies, supports seasonal and ongoing programs, and ensures accurate recordkeeping, reporting, and compliance with all funding and organizational guidelines.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Maintain confidentiality to The Salvation Army and the staff of The Salvation Army in all job-related matters.

Answer incoming telephone calls, which include giving information, answering questions and referring calls to other agencies for the Bowling Green service area.

Provide all forms of direct services to beneficiaries according to the service area including, but not limited to intake/assessment, referrals, advocacy and the provision of material assistance based upon guidelines, available resources, and policies and procedures of The Salvation Army.

Provide beneficiaries with information on and referrals to appropriate Salvation Army programs and other community resources.

Establish and provide weekly office hours in the Bowling Green district at collaborative agencies.

Establish and maintain a database of community resources to refer beneficiaries to other locations that may be helpful in addressing their needs.

Prepare and maintain records and reports, such as monthly statistics, grants and government funding for the Wood County area.

Discuss special cases with the NWOAS Director of Social Services to resolve beneficiaries’ situations.

Participate in and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

Refer beneficiaries seeking spiritual guidance to the Corps Officers.

Coordinate, support and participate in various social services programs, activities and services, including seasonal programming, i.e.; youth camp, Tools for School, Thanksgiving Assistance, Hope for the Holidays and the toy program.

Keep abreast of community issues and services by visiting other community agencies.

Represent The Salvation Army at social service community functions for Wood County as deemed appropriate by the NWOAS Director of Social Services.

Assist in the daily maintenance of the social services office organization. These tasks may include general office management such as typing, filing, computer use, mailing preparation.

Assist with fulfilling duties of other NWOAS social services as needed.

Maintain confidential beneficiary files and accurate records with pertinent information including services provided and a plan of action.

Assist with all aspects of the food pantry as needed in accordance with established policies.

Work with Director of Advancement on fundraising activities and grant needs for the Wood County area.

SUPERVISORY RESPONSIBILITIES:

Serve as the staff person in charge in the absence of the NWOAS Director of Social Services for Wood County

Qualifications

MINIMUM EDUCATION and/or EXPERIENCE. 

• Bachelor’s degree in social work, Human Services, or related field required; or five years of relevant case management experience.
• Minimum of 3 years’ experience in social services preferred.
• Knowledge of community resources; ability to work independently and manage multiple priorities.
• Strong communication, time management, and interpersonal skills; ability to engage in diverse populations.
• Proficiency in Microsoft Office and willingness to learn internal databases.
• Valid driver's license.
• Bilingual abilities a plus.
• Commitment to the mission of The Salvation Army.

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS. 

• Strong organizational and time-management skills.
• Effective problem-solving and assessment abilities.
• Ability to maintain confidentiality and exercise sound professional judgment.
• Excellent verbal and written communication skills.

Commitment to upholding and promoting the mission, values, and policies of The Salvation Army.

Work Environment/Physical Demands:

ACTIVITY

AMOUNT OF TIME

Up to 1/3

1/3 to 2/3

Over 2/3

Climb or balance

Lift up to 20 pounds

x

Lift up to 50 pounds

Sit

x

Stand

x

Use hands

x

Use sight/vision

x

Walk, bend, kneel

x

Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The information in this job description indicates the general nature and level of work performed by an employee in this classification.  It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job.  Management has the right to add to, revise, or delete information in this description.  Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.  Acceptable job performance includes the completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of The Salvation Army.

The employed occupies a position of trust and is expected to maintain confidentiality and exhibit loyalty to The Salvation Army and the staff of The Salvation Army in all job related matters and activities.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.