Full-Time

Technical Account Manager

Atlanta PD, Onsite

Posted on 8/6/2024

Axon

Axon

1,001-5,000 employees

Public safety technology for law enforcement

Government & Public Sector
Enterprise Software

Compensation Overview

$80k - $120kAnnually

+ Bonus + Stock Awards

Mid

Atlanta, GA, USA

On-site in Atlanta, GA (at Atlanta Police Dept.)

Category
Customer Success Management
Sales & Account Management
Required Skills
Operating Systems
Salesforce
JIRA
Splunk
Requirements
  • Bachelor’s degree in business administration or related field OR 4+ yrs of relative experience
  • Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights
  • Experience building views, writing & optimizing queries, and creating reports in SQL Server
  • Proven track record of successfully managing customer relationships and technical projects in a customer facing/technical support role
  • Understanding of API integration protocols and data exchange formats
  • Experience in providing support for software integrations and DataStore/Datawarehouse management
  • Ability to do reverse engineering, searching logs and root cause analysis
  • Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory
  • Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
  • Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
  • Knowledge of computer hardware, operating systems, and storage devices
  • Ability to effectively communicate with various people including customers, colleagues, and across departments
  • Experience using Splunk, JIRA, and/or Salesforce is preferred
  • Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is a plus
  • Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information
Responsibilities
  • Your goal is to provide excellent technical support for Axon’s RMS and Standards products daily to the Atlanta Police Department, making sure their expectations are exceeded
  • You collaborate daily with both external customers and internal employees for smooth resolution to issues
  • You have high availability and will assist customers if any issues occur outside of normal business hours
  • You document any processes or issues, and provide feedback or suggestions to the internal team for improvements
  • Manage any requested projects or assignments involving your customers, acting as liaison between Axon and the customer
  • Work with the agency through change management processes to effectively adopt Axon’s software
  • Fulfill agency configuration requests using Form Builder/JSON, SQL Server, and Microsoft Power BI
  • Support Software Integrations and Datastore/Datawarehouse Management
  • Troubleshoot agency issues and work with engineering and product teams through resolution
  • Spend up to 4 days on site per week with customers resolving issues & answering questions related to Axon’s mission critical products

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, in-car video systems, and software for managing evidence and enhancing situational awareness. These products work together to help law enforcement agencies capture, store, and analyze data, ensuring accountability and safety in their operations. Axon stands out from competitors by combining hardware sales with software-as-a-service (SaaS) offerings, which provide ongoing revenue through subscriptions for cloud-based evidence management and analytics. The goal of Axon is to enhance the safety of communities and the effectiveness of public safety agencies through advanced technology.

Company Stage

N/A

Total Funding

$246M

Headquarters

Scottsdale, Arizona

Founded

1993

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Axon's leadership in public safety technology is reinforced by its continuous innovation and expansion, such as the integration of Dedrone's drone security solutions.
  • The company's strong financial performance, evidenced by a 34% revenue increase, indicates robust growth and stability.
  • Axon's new AI-powered software for automating police reports demonstrates its commitment to leveraging cutting-edge technology to improve operational efficiency for law enforcement agencies.

What critics are saying

  • The integration of Dedrone's technology may present challenges in terms of operational and cultural alignment, potentially impacting innovation.
  • Axon faces competition from companies like Brinc, which are expanding their offerings in public safety technology, potentially eroding Axon's market share.

What makes Axon unique

  • Axon's comprehensive suite of public safety products, including TASER devices, body-worn cameras, and advanced software solutions, sets it apart from competitors who may focus on a narrower range of offerings.
  • The company's SaaS model for evidence management and data analytics provides a recurring revenue stream, ensuring financial stability and continuous innovation.
  • Axon's recent acquisition of Dedrone enhances its capabilities in drone security, positioning it as a leader in integrated public safety technology.

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Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

INACTIVE