Customer Experience Representative
Posted on 9/18/2023
Vivid Seats

501-1,000 employees

Online ticket marketplace platform
Coppell, TX, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Complete new hire orientation, gaining the knowledge and resources about the live event industry you need to be successful
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers
  • Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems
  • Play an active role in continued learnings to advance skill sets necessary for individual and team goals
  • Customer Service Representative to manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers
  • Outstanding communication, attention to detail and organizational skills
  • Strong customer service mindset that embodies problem solving and resolution skills
  • Interest in live event space and eager to learn attitude
Desired Qualifications
  • $37,000 base salary with overtime eligibility, Bi Annual es, annual equity grant
  • Any hours worked over 40/week are overtime eligible