Full-Time

Customer Support Specialist

Confirmed live in the last 24 hours

Wrapbook

Wrapbook

201-500 employees

Digital payroll and production management platform

Enterprise Software
Financial Services
Entertainment

Junior, Mid

Remote in USA

Work from anywhere in Canada and USA.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce

You match the following Wrapbook's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 2+ years experience in a customer support role and/or an administrative role in the film and entertainment industry
  • Film and Television Production Accounting experience
  • Motion Picture Union Payroll experience strongly preferred
  • Excellent communicator (verbal, written, and listening)
  • Aptitude for problem solving
  • Organized and able to prioritize effectively
  • Tenacious and able to work collaboratively
  • Extremely analytical, meticulous, and organized
  • Comfortable with the rapid pace and constantly changing landscape of an early stage startup
Responsibilities
  • Provide daily support via Salesforce cases and inbound phone calls to crew members and client users
  • Troubleshoot issues and investigate to identify the root cause of a behavior and advise next steps to a solution
  • Manage your assigned case log and display ownership of responsibilities
  • Recognize trends and submit Shortcut tickets to report bugs and product requests
  • Identify urgent issues that require engineering intervention and submit PagerDuty tickets
  • Assist the support team to deliver concierge service ensuring the best possible user experience
  • Assist with developing workflows and best practices for handling customer inquiries through Salesforce and Wrapbook’s internal database.
Desired Qualifications
  • Motion Picture Union Payroll experience strongly preferred

Wrapbook provides a digital payroll and production management platform specifically designed for the entertainment industry. It serves clients such as film and TV production companies and commercial producers by offering efficient payroll solutions that comply with industry regulations. The platform allows users to collect timecards digitally, eliminating paper usage, and generates smart timecards that account for pay rates, overtime, and union status. This ensures compliance with the complex regulations of the entertainment payroll market. Users can also upload and manage key project documents, streamlining the organization of cast, crew, and vendor information. Wrapbook integrates with accounting software like QuickBooks, simplifying financial management and reducing the need for duplicate data entry. The company's goal is to save clients time and reduce the administrative burden associated with traditional payroll methods, making the payroll process faster and more secure.

Company Size

201-500

Company Stage

Late Stage VC

Total Funding

$146.3M

Headquarters

Toronto, Canada

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Wrapbook's recent $20M funding will accelerate its NextGen payroll solution development.
  • The platform's new cost-management tools improve collaboration between production and accounting teams.
  • Growing demand for digital payroll solutions in entertainment boosts Wrapbook's market potential.

What critics are saying

  • Increased competition from established players like Cast & Crew threatens market share.
  • Entertainment industry strikes may disrupt production schedules, affecting Wrapbook's service demand.
  • Reliance on third-party integrations poses risks if partners change APIs or business models.

What makes Wrapbook unique

  • Wrapbook offers a unified platform for production payroll and cost management.
  • The platform ensures compliance with industry standards through smart timecards and union compliance.
  • Wrapbook integrates with major accounting software, enhancing financial management efficiency.

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Benefits

Unlimited Paid Time Off

Remote Work Options

Health Insurance

Dental Insurance

Home Office Stipend

401(k) Company Match

401(k) Retirement Plan

Professional Development Budget

Phone/Internet Stipend

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-2%

2 year growth

-2%
Wrapbook
Sep 25th, 2024
Introducing Our New Gov't Forms Database

That's why Wrapbook is excited to announce the launch of its new Government Forms Database, a comprehensive resource designed to be your one stop shop for government documentation.

DHR Map
Sep 25th, 2024
Wrapbook Secures $20 Million in Funding, Valued at $750 Million: Transforming Production Finance with Innovative Solutions

In earlier funding rounds, Wrapbook secured $3.6 million in seed funding in 2020, followed by a $27 million Series A in 2021.

Leads on Trees
Sep 24th, 2024
Wrapbook Secures $20 Million in Funding to Revolutionize Production Payroll and Accounting

Wrapbook secures $20 million in funding to revolutionize production payroll and accounting.

PR Newswire
Sep 24th, 2024
Wrapbook Raises $20M, $750M Valuation

Wrapbook announced a $20 million investment from Bessemer Venture Partners, valuing the company at $750 million. They also launched a secondary tender offer for eligible employees to sell a portion of their equity. The funding will accelerate investment in Wrapbook's NextGen payroll and production accounting solution, enhancing speed, efficiency, and collaboration for production finance teams.

eNews Park Forest
Sep 24th, 2024
Wrapbook Raises Equity Financing at a $750M Valuation, Plus Launch of Secondary Tender Offer for Employees from Bessemer Venture Partners

Wrapbook raises equity financing at a $750M valuation, plus launch of secondary tender offer for employees from Bessemer Venture Partners.

Wrapbook
Jan 31st, 2024
2023 Retrospective: The Leap to Financial Clarity in Production

To further assist with navigating these incentives, Wrapbook has launched the Production Incentive Center.

Wrapbook
Jan 4th, 2024
How to Secure Gap Financing for Your Project

Wrapbook recently collaborated with The Independent Film & Television Alliance (IFTA) to help answer what gap financing is and how to go about securing it.

Wrapbook
Nov 17th, 2023
Introducing Our New Podcast, "On Production"

That's why Wrapbook is launching a brand-new podcast, "On Production."

Global Fintech Series
Jul 7th, 2023
Wrapbook expands its payroll platform to enable seamless collaboration across Production and accounting teams

Wrapbook, a leading provider of production payroll for the entertainment industry, announced the launch of its new suite of cost-management and accounting tools—a powerful set of expanded capabilities that connect production and accounting teams in a single, easy-to-use solution.

FF News
Jun 29th, 2023
Wrapbook Expands Its Payroll Platform To Enable Seamless Collaboration Across Production And Accounting Teams

Company evolves brand to reflect strong momentum in the business and adds industry experts to bring new solutions to marketLos Angeles, CA – June 29, 2023 – Wrapbook, a leading provider of production payroll platform for the entertainment industry, announced today the launch of its new suite of cost-management and accounting tools—a powerful set of expanded capabilities that connect production and accounting teams in a single, easy-to-use solution.The new features streamline expense tracking, freeing production teams from the hassle of chasing after receipts and purchase orders. The update also gives accountants access to real-time cost data, giving them a clear, up-to-date overview of actuals while eliminating hours of manual data entry. The company’s new integrations with Quickbooks, Sage Intacct, Oracle Netsuite, and Acumatica will enable accounting teams to actualize faster and more accurately. By improving collaboration and eliminating data entry, the new features reduce wrap time and production costs.“Producers have already seen firsthand how Wrapbook streamlines their payroll. Now, we’re excited to bring that same kind of innovation to accounting departments,” said Ali Javid, CEO of Wrapbook. “With this latest release, we’re making it easier than ever for production and accounting teams to collaborate in one unified platform