Law Enforcement Response Specialist
Posted on 3/24/2023
INACTIVE
Turo

1,001-5,000 employees

Nationwide car rental marketplace
Company Overview
Turo is a car rental marketplace where travelers can book any car they want, wherever they want it, from a nationwide community of local car owners. Turo's mission is to reinvent the car rental experience and put the world's one billion cars to better use.
Consumer Goods

Company Stage

N/A

Total Funding

$746.3M

Founded

2009

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

30%

2 year growth

98%
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Word/Pages/Docs
CategoriesNew
Legal & Compliance
Requirements
  • 1-2 years of related work experience in Operations, Trust and Safety, Law Enforcement, or equivalent environment
  • Familiarity with law enforcement and various forms of legal requests such as subpoenas, court and production orders, and search warrants
  • Superb and dynamic communication and interpersonal skills
  • Commitment to high responsiveness and availability, strong ability to prioritize
  • You are a team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to Turo's mission and core values
  • BA/BS or work equivalent required
  • This position is not remote-based and reports to our Phoenix Office
Responsibilities
  • Law Enforcement Response Team (LERT) is part of the Global Trust & Safety organization. As a Law Enforcement Response Specialist, you will be responsible for analyzing and addressing time-sensitive legal process from domestic and international law enforcement agencies while protecting user privacy
  • Ensure that all law enforcement requests are analyzed and processed in compliance with applicable law, our Terms of Service, and our law enforcement guidelines
  • You will work on a global and cross-functional team to ensure safety and mitigate legal risk. You take great pride in knowing that every day you are working hard to promote trust in our platform and ensure the highest levels of safety
  • Work with and foster relationships with a valued network of law enforcement, external partners, and investigators
  • Collaborate with cross-functional internal teams such as Legal and Operations to deal with issues concerning safety, privacy, and data disclosure
  • Ensure operational excellence while upholding high quality, speed, and accuracy in your work
  • Gather and analyze relevant data to improve internal processes and consistently communicate with stakeholders
  • Draft internal documentation, workflows, and procedures concerning safety and data disclosure
  • Keep accurate records and clearly articulate operational decisions
  • Participate in trial appearances as Turo's Custodian of Record which may require some travel
  • Open to a four-day work week
Desired Qualifications
  • Can quickly adapt to new technology and systems: experience with Kustomer, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus
  • Fluency in English, Spanish, and/or French is a plus