Full-Time

Retention Assistant Marketing Manager

Posted on 5/12/2026

Deadline 5/16/26
Fidelity International

Fidelity International

5,001-10,000 employees

Investment management and retirement solutions provider

No salary listed

Noida, Uttar Pradesh, India

In Person

Category
Growth & Marketing (2)
,
Required Skills
UI/UX Design
Marketing
Data Analysis
Requirements
  • Customer-centric marketing campaign execution including segmentation, targeting, design user experience across channels
  • Performance insight and reporting: proficiency in analytics and developing reporting; able to identify trends, performance gaps and opportunities
  • Excellent written and verbal communication skills; copywriting, proofreading, and editing; ability to distill information into key messages and prioritise in a fast-paced environment
  • Collaboration: experience establishing effective working relationships built on trust; ability to understand stakeholder needs, leverage open dialogue, establish clear expectations and regularly update stakeholders
  • Project and campaign management: strong organisational skills with attention to detail; ability to work in a fast-paced environment and manage multiple projects simultaneously; proactive problem solving and innovation
  • Team player: enthusiastic, motivated and positive, with drive to make an impact
  • Focus on personal development: passion for personal development, keeping up to date with latest technical, industry and competency trends and best practices; proven experience of upskilling others would be an advantage
  • Industry experience: experience working within Financial Services and understanding of UK Financial Conduct Authority compliance requirements would be an advantage but not essential; skill at explaining complicated products in a simple and engaging way would be highly desirable
Responsibilities
  • Support on the delivery of retention initiatives, ensuring alignment with overall business goals and customer needs
  • Support on the execution of all activity in relation to retention campaigns, landing pages, templates, guides, client toolkits and banners
  • Support on the optimisation of journeys and content across all retention initiatives and touchpoints
  • Continuously monitor and execute changes to maximise effectiveness and ROI, using data-driven insights
  • Support on the delivery of pre-emptive engagement with customers based on propensity modelling and the identification of key factors/triggers that drive attrition
  • Work on the implementation of a multi-channel save a customer programme, working with colleagues across different customer touchpoints
  • Support on the implementation of a win back strategy, targeting Tier 1 and Tier 2 customers
  • Support the Retention Manager to articulate our retirement offering in communications across personal and workplace products, including USPs and reasons to believe
  • Build engagement at key points in the customer lifecycle to educate customers and encourage more to retire with Fidelity
  • Conduct regular competitor research to gain market insights, inspiration to help maintain a competitive advantage. Integrate findings into customer journey plan
  • Monitor and report on campaign performance, making data-driven recommendations for improvement
Desired Qualifications
  • Experience working within Financial Services and understanding of UK Financial Conduct Authority compliance requirements would be an advantage but not essential
  • Skilled at explaining complicated products in a simple and engaging way would be highly desirable
  • Proven experience of upskilling others would be an advantage
Fidelity International

Fidelity International

View

Fidelity International provides investment solutions and retirement expertise for institutions, individuals, and their advisers around the world. It offers a range of investment management services, personal investing platforms, and retirement savings products, using both its own funds and third-party options. Clients access these tools to pursue long-term financial goals, with revenue coming from management and advisory fees. The company integrates sustainability and responsible investing into its operations and investment processes, aiming to deliver long-term, sustainable outcomes for clients. The goal is to help clients build better financial futures and maintain financial health over time.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

$7.5B

Headquarters

London, United Kingdom

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • KTAM partnership expands Thailand PVD market access with global diversification expertise.
  • Stewardship leadership hires strengthen ESG engagement across EMEA and Americas regions.
  • MPS platform expansion across Quilter, Aberdeen, Aviva increases adviser distribution reach.

What critics are saying

  • BlackRock and Franklin Templeton dominate tokenized RWA market ahead of Fidelity.
  • Fee compression from Vanguard's 0.07% global ETFs erodes MPS competitiveness.
  • Thai PVD clients remain cash-heavy; 31% confidence in retirement savings undermines partnership.

What makes Fidelity International unique

  • Tokenized USD Digital Liquidity Fund with Moody's AAA-mf rating and Chainlink infrastructure.
  • WealthBuilder MPS ranges with active, blended, passive plus options across 100+ professionals.
  • Generational private ownership enables long-term investing focus versus public competitors.

Help us improve and share your feedback! Did you find this helpful?

Your Connections

People at Fidelity International who can refer or advise you

Benefits

Flexible Work Hours

Remote Work Options

Company News

Portfolio Adviser
Apr 9th, 2026
Premier Miton appoints former Fidelity manager as new head of global equities.

Premier Miton appoints former Fidelity manager as new head of global equities. Khowala will replace Neil Birrell, who was serving as head of global equities in the interim Aditya Khowala 09 April 2026 Former Fidelity International manager Aditya Khowala has been appointed as head of global equities at Premier Miton Investors. Khowala takes over from Neil Birrell, who previously held the role on an interim basis while also serving as CIO. In his new role, Khowala is responsible for overseeing Premier Miton's regional and global equity strategy, including risk management, portfolio construction and the consistency of decision-making. Mike O'Shea, chief executive officer of Premier Miton investors, said: "Aditya brings deep experience from a high-quality institutional environment, a long-term investment mindset and a strong focus on risk discipline." He will also be appointed to the US equity team, where he will co-manage the £653m Premier Miton US Opportunities and £11m Premier Miton US Smaller Companies funds, alongside current managers Hugh Grieves and Alex Knox. This builds on his prior experience as a manager at Fidelity, where he led on the team's US active range, including the Fidelity American Growth and Fidelity Active Strategy US funds. Khowala added: "I am looking forward to working closely with Neil and the wider investment teams, strengthening the firm's investment framework and contributing to the delivery of consistent long term outcomes for clients." MORE ARTICLES ON

Fund Selector Asia
Mar 24th, 2026
KTAM forges partnership with Fidelity International.

KTAM forges partnership with Fidelity International. The collaboration aims to support Krungthai Asset Management's provident fund clients. Krungthai Asset Management (KTAM) today announced a partnership with Fidelity International to support its provident fund (PVD) clients with globally diversified investment products. Through this collaboration, KTAM's PVD platform will draw on Fidelity's international investment expertise, enabling corporate clients and their employees to access a broader range of diversified options to support long-term retirement planning, according to the Thai asset manager. Chavinda Hanratanakool, chief executive officer at Krungthai Asset Management, said: "The strategic partnership between KTAM and Fidelity International represents a seamless synergy of two dimensions of expertise. KTAM's leadership and deep-rooted understanding of the Thai capital market perfectly complement Fidelity's global prowess in asset management and retirement planning." Thailand's PVD market has historically focused on local assets, with limited exposure to global markets. Fidelity's inclusion in KTAM's PVD offerings aims to address this imbalance by introducing diversified global strategies, using Fidelity's expertise in managing retirement assets for institutional and workplace investors internationally. "We look beyond retirement planning that is merely 'sufficient for living.' Instead, we are committed to delivering investment innovations that build a foundation for true wealth and long-term security," Hanratanakool said. According to the Fidelity Global Sentiment Survey, only 31% of Thai working adults express confidence in their ability to save sufficiently for retirement. This sense of uncertainty is further underscored by the fact that 38% of respondents view increasing their savings and investments as their most urgent financial priority. Additionally, 24% of Thailand's working population identifies debt management as their next most pressing concern. Despite these priorities, a substantial proportion of retirement savings remains in cash. This pattern reflects ongoing market uncertainty and indicates a missed opportunity for long-term growth, as funds kept in cash are less likely to benefit from potential market returns, according to KTAM Wildon Goh, head of Southeast Asia and country head of Singapore at Fidelity International, said:"As retirement savings are among the most significant and enduring financial decisions individuals will undertake, it is encouraging to see Thailand's corporates demonstrating a strong commitment to employees' long-term financial security." "Our collaboration with KTAM allows us to introduce global investment expertise into Thailand's PVD market, supporting employees in constructing resilient, future-ready retirement portfolios."

Investegate Ltd
Mar 21st, 2026
Holding(s) in Company | Company Announcement | Investegate

Comprehensive details of regulatory and non regulatory announcements from FTSE 100, 250, AIM and techMARK quoted companies

QuotedData
Mar 13th, 2026
AVI Japan prepares for more battles after using funds from Fidelity merger to boost its activist positions

AVI Japan prepares for more battles after using funds from Fidelity merger to boost its activist positions. AVI Japan Opportunity Trust (AJOT) fund manager Joe Bauernfreund is looking forward to another busy year of pushing for change at some of the country's cash-laden small caps after using funds from the merger with Fidelity Japan last November to strengthen its activist positions. Last year was a "transformative" one for the seven-year-old investment trust which saw 68% of FJV shareholders roll into its strategy, lifting the company to nearly £400m, and recorded a third consecutive year of double-digit gains. Battling a weak yen and a stock market led by larger stocks it does not own, AJOT made a 14.7% total underlying return in sterling and 22.8% in local currency terms. However, this was below the MSCI Japan Small Cap index which returned 19.8% in sterling and 28.4% in yen. That's been the trend for a while. Since its 2018 launch, AJOT has generated a 48% investment return compared to the MSCI Japan's 69% sterling return, but chair Norman Crighton said the activism of the investment team at Asset Value Investors (AVI) had been successful in turning round previously neglected and poorly-performing stocks. "The board remains confident that AVI is well placed to continue executing the strategy and that there are still plenty of mis-priced investment opportunities to discover," said Crighton. Bauernfreund, chief executive of AVI, said the election of Sanae Takaichi as leader of the Liberal Democratic Party and prime minister in October and her subsequent victory in the February general election had triggered a sustained rally across the broader market alongside renewed weakness in the yen. "Takaichi's policy agenda is perceived as supportive of defence, energy, semiconductors and advanced technology, resulting in a rally concentrated in Takaichi-aligned sectors and large-cap exporters. The latter has been further underpinned by yen depreciation, reflecting expectations of fiscal stimulus and continued accommodative monetary policy under a Takaichi administration. This dynamic raises important questions around the future evolution of the relationship between the Bank of Japan and the new political leadership," said the fund manager. Bauernfreund reassured investors "that rather than individual stock weakness over the last few weeks, we are seeing a slow period of corporate activity as we wait for several catalysts to develop. After a very strong start to the year, followed by an active few weeks over AGM season, we have taken advantage of a quiet period to build up some positions and have been busy behind the scenes, making several large ownership declarations in recent months and significantly improving our engagement position across the portfolio." At the end of the year, AJOT held more than 5% in nine companies, accounting for 37% of net assets. Combined with AVI's holdings across other funds which are invested in the same names, AVI holds more than 5% of voting rights in 13 AJOT companies, accounting for 54% of the portfolio. "We are particularly encouraged by the appearance of other activists and like-minded investors on the share registers of some of our portfolio companies and look forward to seeing the results of the engagement groundwork we have laid as we head into 2026," he said. Its view. Matthew Read, senior analyst QuotedData, said: "This was a transformative year for AJOT. The absorption of Fidelity Japan has taken the trust's assets above £400m, materially increasing its scale. That should improve liquidity, broaden its appeal to wealth managers and, importantly, give AVI more firepower to build influential stakes in portfolio companies. For an engagement-led strategy, that additional scale is a meaningful advantage and should strengthen AJOT's ability to push for change. "While AJOT underperformed its benchmark in 2025, the absolute numbers were still strong, and the underperformance appears largely explained by market dynamics rather than stock-specific issues. It is also worth remembering that AJOT's strategy is unlikely to produce smooth returns. The trust invests in undervalued companies where value is unlocked through engagement, corporate activity and governance reform, catalysts that can arrive unevenly. That means relative performance may fluctuate from year to year, but AVI's approach has historically rewarded patient investors as those engagement efforts translate into real corporate change over time." Stay a step ahead. Its daily newsletter brings you the latest on investment trusts and active ETFs. Subscribe here.

Portfolio Adviser
Feb 23rd, 2026
Fidelity International to launch three MPS ranges in April

Fidelity International to launch three MPS ranges in april. Managed by Caroline Shaw and Chris Forgan Caroline Shaw 23 February 2026 Fidelity International is to launch three model portfolio service (MPS) ranges in mid-April. The WealthBuilder MPS features active, blended and passive plus options. The managers of the new offering are Caroline Shaw (pictured) and Chris Forgan, supported by a multi-asset team of more than 100 professionals. The portfolios are all globally diversified, risk-rated and underpinned by 'managed fund' structure. The firm said the MPS range enables advisers to align investment style, cost and outcome expectations to individual clients. Each range contains seven portfolios across varying risk and return parameters. The portfolios can incorporate both Fidelity and third-party strategies across UK, European, US, Japanese, emerging market and global equities, global bonds and specialist alternatives. Fidelity said the active range is designed for clients seeking enhanced returns through high-conviction active management. The blended range prioritises balance and consistency through a combination of active and passive strategies. The passive plus option is built for cost-conscious clients seeking efficient market exposure. Its seven portfolios will offer factors such as value, quality and momentum. Underlying ongoing charges figures range from 0.10% to 0.55%, and a there is a discretionary fund management fee between 0.10% and 0.15%. Advisers will be able to access the ranges across platforms including Fidelity Adviser Solutions, Quilter, Aberdeen, Aviva and Transact, among others. All the portfolios are independently rated by Defaqto, Dynamic Planner, FinaMetrica, Mabel Insights and Synaptic. Dennis Pellerito, head of wholesale at Fidelity International, said: "Portfolio Adviser is pleased to launch Fidelity WealthBuilder MPS as part of its commitment to delivering the best of Fidelity in the format advisers and clients increasingly prefer. "Model portfolio services represent a structural evolution in UK wealth management, and clients are demanding access to institutional-quality investment expertise through scalable, risk-rated solutions." MORE ARTICLES ON