Technical Writer

About the Opportunity: We are looking for a talented technical writer to help create and build out a modern product documentation infrastructure. You will be a core part of the product management and implementation team working closely with business analysts, project managers and other members of the Client Communications team to create resources that don’t just document what the product does but accelerates a user from novice to power user. 

Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it. 

Your Day-to-Day at Sagent:

• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.
• Learn complex concepts and communicate the information in a way that is engaging and understood by users.
• Gather customer feedback on documentation to improve usability.
• Act as an editor to ensure consistency in training documentation.
• Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.

We’d love to hear from you if you have:

• Completion of a four-year college degree in a relevant discipline +3 years of experience in a related field or completion of an advanced degree (masters or higher) in an applicable and relevant field +2 years of related experience in an applicable field, or experience will be considered in lieu of a degree. 
• Financial Industry experience is a plus.
• SaaS experience is preferred.
• Strong written and verbal communications and experience working with content in multiple mediums.
• Experience working cross-departmentally to communicate the nuts and bolts of a product.
• Strong experience owning an end-to-end documentation creation process.
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• A positive attitude, willing to jump in and tackle new challenges.
• Microsoft Suite and MadCap suite of content management/publishing tools experience preferred.
• Ability to provide guidance and support to a team.
• Customer-focused mindset with a commitment to customer success.

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