Full-Time

Payment Operations Manager

Confirmed live in the last 24 hours

Sendwave

Sendwave

201-500 employees

Fee-free international money transfer service

Fintech
Financial Services

Mid, Senior

Remote in USA

Category
Supply Chain Management
Operations & Logistics
Required Skills
SQL
Data Analysis
Requirements
  • You are fluent in Spanish (written and spoken)
  • You have advanced SQL expertise, experience performing regular independent data analysis and presenting your findings in a comprehensive, straightforward manner
  • You have third-party relationship management experience with payment processors, and a natural ability to build rapport and collaborate to successful outcomes with senior stakeholders/colleagues
  • You are comfortable + excited to work asynchronously + independently in a remote team environment.
  • You are a self-starter, take initiative, self-manage, and require little day-to-day direction to be successful
  • You are a world-class prioritizer - you can quickly take a long list of priorities and stack rank them based on what’s most important to do first, and why (using data to back up your prioritization). You are comfortable putting tasks on the back burner, so you can focus on the highest impact work
  • You are comfortable working in ambiguous, fast-paced, and quickly changing contexts
  • You don’t stop asking 'why' until you understand the root cause of an issue. You develop solutions from first principles – 'what is the best way to do this' rather than defaulting to what has been done before
  • You are results-driven and not afraid to roll up your sleeves to get things done no matter the task
Responsibilities
  • Independently own strategic performance management of the Zepz payout partner network (aggregators, banks, telcos) in Latin America
  • Own performance-monitoring for key payout metrics, including identifying and investigating issues until they are fully resolved – such as delivery speed delays, high failure rates, route instability, and unexpected technical issues
  • Pursue and support new payment opportunities and optimizations to improve performance - such as improvements to API error-handling and exploring API services we’re not utilizing
  • Regularly work cross-functionally with other Zepz teams (Product, Engineering, Business Development, Finance)
  • Regularly write your own SQL queries and conduct independent data analysis

Sendwave specializes in international money transfers, making it easy for individuals to send money abroad quickly and without fees. The service is particularly popular among immigrants and expatriates who send remittances to family and friends in countries like Africa, the Philippines, and Haiti. Users can link their debit cards and verify their identities through the Sendwave app, allowing them to start sending money within minutes. Unlike many competitors, Sendwave does not charge fees for transactions; instead, it generates revenue through the exchange rate margin, making a small profit on the difference between the rates offered to customers and the rates at which they purchase foreign currency. The company is licensed to operate in the US, Canada, the UK, and the EU, and it has built a reputation for being a trusted service with over one million users. Additionally, Sendwave offers 24/7 customer support through its app, ensuring users have access to assistance whenever needed.

Company Stage

Acquired

Total Funding

$403.7M

Headquarters

Washington, District of Columbia

Founded

2017

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for digital remittance services boosts Sendwave's user base.
  • Partnership with Piermont Bank offers insured accounts, attracting security-conscious users.
  • Regulatory scrutiny on competitors positions Sendwave as a trustworthy alternative.

What critics are saying

  • Increased regulatory scrutiny could impact Sendwave's operations and reputation.
  • Recent layoffs at Zepz may indicate financial instability affecting Sendwave.
  • Competitive remittance market poses a risk of customer churn for Sendwave.

What makes Sendwave unique

  • Sendwave offers fee-free international money transfers, unlike many competitors.
  • The company generates revenue through exchange rate margins, not transfer fees.
  • Sendwave provides 24/7 customer support, enhancing user trust and satisfaction.

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