Full-Time
Service Desk Engineer
Posted on 8/19/2025
Axi
Global CFD and forex trading broker
No salary listed
India
In Person
 IT & Security |
|---|
- * Proven experience in IT support or service desk environments.
- * Strong knowledge of Microsoft technologies (Windows, Intune, Office 365, Azure, Exchange).
- * Hands-on experience with hardware troubleshooting (laptops, desktops, peripherals, phone systems).
- * Familiarity with service desk tools, ticketing systems, and ITIL practices.
- * Good understanding of security operations (SOC exposure is a plus).
- * Excellent problem-solving skills and a customer-focused mindset.
- * Strong communication and teamwork skills.
- * Maintains essential infrastructure such as office networks, staff laptops, telephone systems, and other critical components necessary for ongoing business operations.
- * Diagnose and resolve IT incidents, requests, tasks, and problems.
- * Installation, configuration, and maintenance of hardware and software (Device provisioning, Operating system (Windows and Mac) and applications such as MS 365 office Suite, AD, Intune.
- * Work with the Technology Operations team to support normal operations and/or make changes/upgrades.
- * Document standards and procedures to facilitate troubleshooting.
- * Software and Hardware Asset management
- * Tickets/Incidents are acknowledged on time and business user expectations are set and kept up to date on their ticket progress. Incidents are properly updated with all relevant information.
- * Maintain a high degree of customer service for all support queries to ensure that service level standards are exceeded, and SLAs met.
- * Liaising with IT vendors.
- * Flexible and willing to work out of business hours when required, occasional weekend work may be required to support business critical systems outside of normal operating hours
Axi provides online CFD trading across Forex, indices, commodities, and cryptocurrencies, letting clients speculate on price movements without owning the assets. It primarily uses the MetaTrader 4 platform (desktop and mobile) and offers account types like Standard (no commission) and Pro (tightened spreads with a commission), plus a copy trading app introduced in 2021. The company differentiates itself through a global regulatory footprint (ASIC, FCA, DFSA), a wide instrument range, diverse account options, and features like copy trading and MT4 after-sales support. Its goal is to give retail and professional traders broad, regulated access to diverse financial markets via a scalable platform and worldwide presence.
Company Size
N/A
Company Stage
Late Stage VC
Total Funding
$1M
Headquarters
Sydney, Australia
Founded
2007
Simplify's Take
What believers are saying
- Andrea Rebusco's 2026 hire accelerates UK/EU/LATAM expansion using IG expertise.
- Latin America Forex webinars by Bárbara Moreno tap 2026 retail trading surge.
- MT5 integration in Axi Select since September 2025 boosts algorithmic trading.
What critics are saying
- MetaQuotes' 2024 ban delists Axi Select, shutting down funded program in 3-6 months.
- Axiory's MT5 Tera Account steals clients with superior CFD spreads in 6-12 months.
- IG Group poaches Axi's 60,000 clients via UK/EU/LATAM promotions in 12-18 months.
What makes Axi unique
- Axi Select offers funded trading up to $1M with zero upfront fees.
- Launched Buy Crypto platform simplifying crypto buy/sell/hold access.
- Rebranded from AxiTrader in 2020 after acquiring Star Financial Systems.
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Benefits
Health Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Professional Development Budget
Company News
Axi launches free Forex webinar series to empower new traders in Latin America. GlobeNewswire Published Apr 06, 2026 Article content Renowned trader and mindset coach Bárbara Moreno leads educational initiative to meet rising demand for practical trading skills across LATAM Article content SYDNEY, April 06, 2026 (GLOBE NEWSWIRE) - Axi, a global online trading brand, has launched a free Forex webinar series across Latin America, aimed at helping beginners navigate the world's largest financial market with confidence. Article content The program is led by professional trader and financial mindset coach Bárbara Moreno, known as "The Purple Woman." With over eight years of trading experience and more than 4,000 students trained, Moreno blends technical instruction with behavioural insights to equip new traders with the knowledge and discipline to succeed. Article content First Webinar: What Is the Forex Market and How Does It Work? Article content Top Stories Interested in more newsletters? Browse here. Article content The session introduces beginners to: Article content * How Forex operates and why it's the world's largest market * Core concepts: currency pairs, pips, lot sizes, and leverage * Major trading sessions and price behaviour * Practical guidance to start trading confidently Article content Meeting the Demand for Accessible Financial Education Article content Latin America is experiencing rapid growth in retail trading, increasing the need for practical, approachable financial education. The webinar series addresses essential questions: Article content * What is Forex trading and how does it work? * How can beginners avoid common mistakes? * What are effective risk management strategies? * How do traders build consistency over time? Article content Moreno emphasizes the role of mindset in trading: Article content "Most people don't lose money due to lack of information - they lose because of how they think, feel, and make decisions about money." Article content Andrea Rebusco, Regional Head - UK, EU & LATAM at Axi, mentioned: Article content "Education is key to helping new traders participate responsibly. This program delivers both practical knowledge and the mindset needed for long-term success." Article content Axi is a global online trading brand providing access to forex, shares, indices, commodities, and digital assets. Initiatives like Axi Select support traders worldwide with education, technology, and professional tools. Article content Promoted by AxiTrader LLC. OTC derivatives carry high investment risk. Content may not be available in all regions and is not investment advice. Article content Advertisement 1 This advertisement has not loaded yet.
Axi launches new Axi Select webinar series following successful Bloomberg campaign. Axi Trader LLC SYDNEY, March 27, 2026 (GLOBE NEWSWIRE) - Global online trading provider Axi has announced the launch of a new educational webinar series under its Axi Select programme, expanding its trader education initiative following the successful completion of its recent Bloomberg campaign. The first webinar is scheduled to take place in April 2026 and will form part of an ongoing series designed to deliver expert-led market insights and practical trading education to Axi's global trading community. The new webinar series represents the next phase of Axi's commitment to supporting trader development through accessible, professional-grade education. Building on strong audience engagement generated during the Bloomberg campaign, the initiative aims to provide traders with deeper market understanding, structured learning opportunities, and direct access to experienced market professionals. Greg Rubin, Head of Axi Select at Axi, said: "The Bloomberg campaign highlighted a growing demand for credible, expert-led education that helps traders better understand today's fast-moving markets. Launching the Axi Select webinar series allows us to continue that conversation by giving traders direct access to insights, analysis, and practical knowledge designed to support long-term trading development." The inaugural session will be hosted by Cassandra Ng, a financial markets analyst, educator, and trading specialist with extensive experience delivering market commentary and trading education to global audiences. The session will focus on market outlooks, trading frameworks, and risk management principles aimed at helping traders navigate evolving market conditions with greater confidence. Cassandra commented: "Education is essential for traders looking to build consistency and discipline in the markets. This webinar series is designed to simplify complex market movements and provide actionable insights that traders can apply within their own strategies." About the Presenter Cassandra Ng is a prop firm trader and market analyst at an award-winning research firm - where her research powers the decisions of thousands of traders every day. Her speciality is in Elliott wave and Fibonacci - which she uses to forecast where the markets are heading. With years of experience working with retail and professional traders, her speciality is in translating complex financial concepts into practical trading knowledge through webinars, workshops, and market analysis. The webinar series extends Axi's broader mission to empower traders through education, technology, and structured development opportunities. By moving from broadcast engagement into interactive learning experiences, Axi continues to strengthen its focus on providing meaningful value beyond trading access alone. Registration is now open, and traders can secure their place by visiting: Axi is a global online trading brand offering access to forex, shares, indices, commodities, and digital assets. Through initiatives such as Axi Select, Axi supports traders worldwide with education, technology, and professional trading tools. The Axi Select program is only available to clients of AxiTrader LLC. CFDs carry a high risk of investment loss. This content may not be available in your region. For more information, refer to its Terms of Service. Standard trading fees and minimum deposit apply.
Axi launches "The Strategy Room" Podcast Hosted by Kathy Lien. GlobeNewswire | Axi Trader LLC Today at 3:00am PDT SYDNEY, March 25, 2026 (GLOBE NEWSWIRE) - Global trading firm Axi today announced the launch of The Strategy Room by Axi Select, a new podcast series hosted by renowned currency strategist and BK Forex Managing Director Kathy Lien. The series is designed to provide traders with direct access to the strategies, thinking, and risk management approaches of high-performing traders and respected market professionals. Aimed at active traders and market enthusiasts, The Strategy Room seeks to bridge the gap between theory and real-world execution by offering insights grounded in practical market experience. Greg Rubin, Head of Axi Select at Axi, said: "Sustained trading performance requires more than market access - it demands discipline, structure, and continuous learning. With The Strategy Room, we're creating a platform where traders can hear directly from top performers within the Axi Select programme and leading industry experts about how they refine strategies and manage risk in dynamic market conditions." Hosted by Kathy Lien, widely recognised for her expertise in currency markets and global macro analysis, the podcast will spotlight traders from the Axi Select programme alongside seasoned professionals from across the financial industry. Episodes will examine how market participants adapt to volatility, evolving economic cycles, and emerging trading opportunities. The launch reflects Axi's broader commitment to trader education and community engagement through Axi Select, the firm's capital allocation and trader development programme designed to identify and support talented traders as they scale their strategies. The Strategy Room by Axi Select will be available on major podcast platforms, with new episodes released regularly. Highlights and exclusive content will also be shared across Axi's digital channels. Axi is a global online trading brand offering access to forex, indices, commodities, and digital assets, serving clients in more than 100 countries. Through Axi Select, the firm provides funded trading opportunities and structured trader development support. The Axi Select program is only available to clients of AxiTrader LLC. CFDs carry a high risk of investment loss. This content may not be available in your region. For more information, refer to our Terms of Service. Standard trading fees and minimum deposit apply. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.
Andrea Rebusco joins Axi as Regional Head for UK, EU and LATAM. Brokerage executive Andrew Rebusco has joined Axi as its Regional Head for the UK, EU, and LATAM. The new Axi executive was most recently at rival firm Onyx Markets, where he was Managing Director. Rebusco helped build out Onyx's retail trading offering, which went live last year. The company had historically been a market maker in the oil markets. Prior to Onyx, Rebusco worked at Moneyfarm for two years as Head of Brokerage. He was also at fixed-income investing platform WiseAlpha for just over three years, working as Chief Commercial Officer. Rebusco's longest stint at a firm was with IG Group, where he started working in 2009. He spent almost a decade at the company and was promoted on multiple occasions, eventually becoming Head of Trading Services for EMEA.
Axi, a global online trading broker, has launched Buy Crypto, a new service enabling traders to buy, sell and hold cryptocurrencies on its platform. The offering leverages Axi's 18 years of industry experience to simplify digital asset investing with secure and transparent access. The service features a unified platform for accessing major cryptocurrencies, competitive pricing, integrated tools and educational resources. It forms part of Axi's broader strategy to enhance its digital asset ecosystem and provide clients with flexible ways to access global markets. "Digital asset investing should meet the same professional standards as any other financial market," said Stuart Cooke, Head of New Business at Axi. The company serves thousands of customers across over 100 countries, offering CFDs across multiple asset classes.