WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.
We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.
WPP and our award-winning agencies work with most of the world’s biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.
WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.
Why we’re hiring:
WPP Connect are looking for an experienced Audio Visual & Events engineer to support the WPP Group with Online Events, site conferences, support and monitoring of the Global Poly video conference estate.
The WPP Connect Team, positioned in London, Singapore and New York, support the WPP companies on a 24 hour follow the sun basis, passing support and tasks through the support regions.
You will be responsible for the daily operation; setup, monitor and produce online meetings, Events and Webinars, using MS Teams platforms, BlueJeans, Zoom. On occasion working with local AV support teams to setup AV hardware such as microphones, cameras and lighting when needed.
The role will also include monitoring our global Poly/Pexip video conference rooms. Troubleshooting any software/hardware/network issues and work with supporting partners to resolve.
What you’ll be doing:
- Monitor and manage the helpdesk support requests, action or assign. Typical requests for Event advise, setup and monitoring, Poly endpoint integration or troubleshooting
- Respond to assigned support tickets
- Perform regular check on c-suite meeting rooms/spaces
- Assist with new equipment/software evaluations, system design
- Software patching on Poly, Cisco and Logi hardware
What you’ll need:
- Troubleshoot AV/UC hardware/software calmly, efficiently, and often independently
- Excellent communication and customer service skills
- Flexibility to learn and adapt to new systems and technologies as they emerge
- Live broadcast video/audio operation experience
- Video/audio editing and post-production experience
- MS Teams, MS Teams Live Event, BlueJeans Events production
- Poly endpoint setup and system management
- Poly Lens portal administration
- Logi Sync portal administration
Who you are:
You’re open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.
You’re optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You’re extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we’ll give you:
Passionate, inspired people – We promote a culture of people that do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://wpp.mobi/WPP-US-BENEFITS for more details.
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$60,000—$140,000 USD
WPP is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
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