IT Support Specialist

Duties and Responsibilities

• Analyze, troubleshoot, and evaluate end user computer and related systems issues
• Analyze and test computer systems and programs
• Document, test, and configure computer applications and operating systems
• Assist IT management in designing, planning, and implementing technology solutions   
• Hardware setup, troubleshooting, and moves 
• User Administration
• Accurate and complete documentation and record keeping
• Performs other related duties as assigned  

Required Skills and Abilities

• Excellent interpersonal and customer service skills
• Strong analytical and problem-solving skills
• Strong task management skills
• Excellent working knowledge of computer systems
• Firm grasp of IT operations best practices
• Knowledge of Windows imaging processes
• Understanding of Windows Server and Active Directory
• Understanding of Microsoft 365 configuration and user management
• Understanding of network, virtual systems, data storage systems, and security
• Understanding of audio / visual systems and applications (Teams, Zoom)

Education and Experience

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field
• Two years of related experience; or comparable combination of education, equivalent certifications and/or experience.
• Preference will be given to Relevant IT support industry certifications (CCNP, CompTIA, MCSA/MCSE, ITIL, CISSP, etc.)

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Prolonged periods of mobility between offices and campus buildings
• Able to periodically lift 25-45 pounds