Overnight Front Office All-Rounder

Job Description

We are seeking a dedicated and enthusiastic Overnight Front Office All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Assist with the preparation, delivery, and clearing of overnight room service orders, ensuring timely service, clean service areas, and prompt response to guest requests.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

Qualifications

• Previous experience in a similar front office or customer service role is preferred.
• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and handle overnight responsibilities.
• Knowledge of hotel systems (e.g., Opera) is an advantage.
• Flexibility to work on a rotating roster, including weekends and public holidays.

Additional Information

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

• The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
• Terrific working environment in the beautiful Darling Harbour precinct
• Discounted Accommodation and F&B in Accor hotels worldwide