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Full-Time

Tech Support Specialist

Confirmed live in the last 24 hours

Platform Science

Platform Science

201-500 employees

Fleet management and telematics solutions provider

Automotive & Transportation
Enterprise Software

Compensation Overview

$26.64 - $30Hourly

+ Bonus + Equity + Benefits

Entry, Junior

San Diego, CA, USA

Requires 5% travel to San Diego headquarters.

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Salesforce
Android Development
Requirements
  • Proven work experience as a Technical Support Representative, Desktop Support Engineer, IT Help Desk Technician or similar experience
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software (eg. Salesforce)
  • Ability to provide step-by-step technical help, both written and verbal
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Ability to work well under pressure
  • Flexibility to potentially work shift hours
Responsibilities
  • Diagnose and troubleshoot technical issues, including heavy android application support
  • Track calls to resolution, within agreed time limits
  • Talk customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. Tier 2, manager or other)
  • Provide prompt and accurate feedback to customers and log cases in Salesforce
  • Document technical knowledge in the form of Knowledge Base articles within Salesforce
  • Maintain courteous and professional relationships with clients
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Gather customer feedback and document using company tools

Platform Science offers a configurable open platform for the transportation industry, focusing on modern telematics and fleet management solutions. Their products include a connected vehicle platform, mobile device management, and a fleet management portal, which help large fleet operators transition from outdated systems to more advanced technology. These tools enable fleet operators to manage mobile devices and applications, monitor operations, and ensure safety and maintenance through a single portal. Unlike competitors, Platform Science emphasizes ease of use and quick deployment, making it accessible for clients. The goal is to enhance efficiency, improve the driver experience, and provide future-proof solutions for fleet management.

Company Stage

Series C

Total Funding

$310.7M

Headquarters

San Diego, California

Founded

2015

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-17%

2 year growth

0%
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Simplify's Take

What believers are saying

  • The recent $125 million growth capital raise positions Platform Science for accelerated innovation and expansion.
  • Partnerships with major industry players like Averitt and Cheema Freightlines highlight the company's growing influence in the transportation sector.
  • Recognition by Fast Company as one of the World's Most Innovative Companies underscores Platform Science's commitment to cutting-edge solutions.

What critics are saying

  • The competitive landscape in fleet management technology is intense, requiring continuous innovation to maintain a leading position.
  • Dependence on large fleet operators means that economic downturns affecting these clients could impact Platform Science's revenue.

What makes Platform Science unique

  • Platform Science offers a highly configurable open platform that integrates seamlessly with existing fleet systems, unlike many competitors who offer more rigid solutions.
  • The company's focus on future-proofing telematics capabilities ensures long-term value for clients, setting it apart from competitors who may not prioritize adaptability.
  • Strategic partnerships with industry giants like Daimler Truck and Cummins enhance Platform Science's credibility and market reach.