Housekeeping Manager

Job Description

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner.  The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation: $82,000 - $85,000 per annum

Essential Job Functions:

• Begin Day by inspecting all showrooms, out of order and vacant clean room
• Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
• Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
• Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
• Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
• Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
• Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed                                    
• Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed  
• Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm                              
• Upon guest departure re-check room for any forgotten item
• Maintain database of guest preferences
• Report all room discrepancies with front desk daily before the end of shift.
• Report Engineering deficiencies daily to Housekeeping Office Coordinator                               
• Encounters all guests and employees in a professional, service-oriented manner
• Report and handle all guest requests, complaints and service related issues
• Make recommendations to improve service and ensure more efficient operation
• Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
• Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
• Maintaining a good professional relationship with all contacts both inside and outside of the hotel
• Establish and maintain effective communication process with the entire hotel departments
• Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
• Assist with disciplinary action when necessary
• Assist with interviews and new hiring process
• Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
• Comply with all hotel and departmental standards, policies and procedures
• Perform other related duties as requested by supervisor
• Adhere to Fairmont Grooming Standards at all times
• Comply with all hotel and departmental standards, policies and procedures
• Observe health and safety guidelines at all times
• Wear safety equipment and/or protection if required

Qualifications

Knowledge, Skills and Ability:

• Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
• Ability to perform assigned duties with attention to detail, speed and accuracy
• Excellent written and oral communication skills 
• Must possess outstanding guest service skills
• Must be guest-oriented, enthusiastic with a vibrant personality
• Must have “hands on” approach
• Must maintain composure at all times and work objectivity in stressful, high-pressure situations  
• Ability to approach all encounters with guests and employees in a professional manner
• Ability to answer all general inquiries in the Hotel and F & B outlet
• Must be a good listener and be able to follow instructions
• Must be able to utilize all available resources to meet guest needs
• Must be a good team player

Education - Experience:

• Excellent English, verbal and written communication skills
• Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
• Degree in Hospitality Management a plus
• Prior experience in Union Environment highly preferred

Physical requirements:

• Frequently standing and walking around the property
• Carrying or lifting items up to 50 lbs
• Pushing or pulling items weighing app. 200 lbs
• Frequently bending, kneeling, stretching and/ or reaching
• Able to perform tasks higher than floor level

Additional Information

All your information will be kept confidential according to EEO guidelines.