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Professional Services Manager
Confirmed live in the last 24 hours
Locations
Salt Lake City, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • BS/BA or equivalent knowledge and experience
  • Experience implementing and/or leading an Axon body worn camera program
  • Experience with SAAS sales or support
  • Experience with project management and resource tracking
  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Digital Video, Body Worn Cameras, Conductive Energy Weapons, Mobile communications, SAAS
  • Knowledge of professional service provision with a technical or weapons-related customer base
  • Understanding of software and/or hardware, testing and implementation
  • Understanding and conversant about company, solutions and products' strengths, weaknesses, opportunities and threats
  • Willing to travel weekly throughout North America and possible international travel
  • Experience working with law enforcement or military sales
  • Ability to work effectively, add value as a team member and assume leadership role within the team
  • Ability to work remotely effectively and add value as a team member. Demonstrate technical knowledge and consultative skills
  • Ability to teach other members of the team and act as a mentor as required
  • Willingness to take ownership of accounts and account related actions
  • Must be able to coordinate across various groups and functional teams
  • Ability to perform tasks with little or no supervision
  • Demonstrate ability to implement, drive, track and report projects
  • Ability to apply solutions, technology, and products to a business opportunity
Responsibilities
  • Engage with technology decision makers (Chiefs of Police, Command staff, Sheriffs, Directors of IT) and program managers pre and post-sale
  • Participate in pre-sales efforts including: sales presentations, RFP | RFI responses, solution demonstrations and deployment plan creation
  • Document customer feature requests and issues, providing feedback to sales and product management
  • Provide support to product Test and Evaluations
  • Execute customer site assessments
  • Other duties as assigned
Axon

1,001-5,000 employees

Military & defense technology
Company Overview
Axon provides electronic control devices to law enforcement and corrections agencies.
Benefits
  • Medical, Dental, Vision
  • Fitness Programs
  • Mental Health
  • Pre-Tax Savings (401k, HSA, FSA)
  • Annual Bonuses
  • Stocks
  • Remote Work
  • Paid Time Off
  • Parental Leave
  • Room to Grow
  • Leadership Development Program
  • Learning and Development
Company Core Values
  • Be obsessed
  • Aim far
  • Win right
  • Own it
  • Join forces
  • Expect candor