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Technical Account Manager
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Confirmed live in the last 24 hours
Locations
Englewood, NJ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Salesforce
Requirements
  • Bachelor's degree in business or engineering
  • Minimum of 5 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Senior Salesforce Administrator, Technology Solutions Development, Technical and/or Solutions Architecture
  • Proficient with both declarative and programmatic product features in Salesforce
  • Proficient with use of the Salesforce APIs
  • At least 2 Salesforce product certifications
  • Experience in dealing with large, complex, distributed systems scale business
  • Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and C-level
  • Ability to prioritise, multi-task, and perform effectively under pressure
  • Aptitude for both analysing technical concepts and translating them into business terms, and for mapping business requirements into technical features
  • Second language is a benefit
  • Ability to travel up to 50%
Responsibilities
  • Develop relationships with key business and IT stakeholders and become an expert on a customer's implementation by understanding their top business goals and priorities
  • Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefit customers' ongoing usage of Salesforce and OwnBackup products
  • Attain a Trusted Advisor status with both key business and technical decision-makers
  • Identify key industry business process areas for the opportunity to use the Salesforce platform
  • Lead DR planning activities and provide relevant technical recommendations on solutions to customers' business needs in this area
  • In support of the Customer Success Manager and Account Executive, monitor and identify trends in Salesforce adoption and utilisation, Success Plan adoption and utilisation, providing guidance as part of periodic reviews
  • Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
  • Provide proactive communications in the event of a service degradation or disruption
  • Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
  • Provide timely account or issue executive level summary status reports both internally and to the customer
  • Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions
OwnBackup

501-1,000 employees

SaaS data protection platform
Company Overview
Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers organizations worldwide to manage and protect the mission-critical data that drives their business.
Benefits
  • Medical, dental & vision coverage
  • Stock option grants
  • 401(k) savings plan with an employer match of up to 4%
  • Unlimited PTO policy
  • New Jersey HQ - Free shuttle service to and from New York City, catered lunches and an in-office fitness center.
Company Core Values
  • Culture is as important as results
  • We take our work seriously, but not ourselves
  • We care about everything we do
  • We build trust through transparency
  • We're always driving forward