Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit arcadia.io.

Why This Role Is Important to Arcadia

This role involves working with our engineering teams to triage and remediate issues in our software products and developing enhancements to those products.

What Success Looks Like

In 3 months

- Gain a working understanding of the software products you will be supporting

- Acquire facility with all troubleshooting techniques related to these products

- Establish an understanding of the Arcadia organization and build relationships with stakeholders in other areas of the business

- Participate in Scrum rituals with your team to identify potential for process improvements

In 6 months

- Work with your technical lead to formalize documentation of common issues and steps for resolution

- Improve observability (logging and metrics) of the software products you will be supporting

- Work closely with the production support team to educate them on triage techniques with the goal of improving their self-service abilities

- Participate in code reviews for other team members

- Provide coverage when other team members are unavailable

In 12 months

- Have acquired expertise in two or more software products that your team supports

- Mentor new team members in how to triage and remediate issues

- Be able to identify high priority items

- Be knowledgeable about workarounds

What You’ll Be Doing

Attending daily and weekly team meetings to report on status of ongoing work
Investigating issues that are brought to the team through observability tools
Communicating with members of other teams to understand and replicate issues
Maintaining and improving documentation on how to identify and solve problems
Working with our customers’ data in a responsible and secure manner
Implementing fixes to issues with code and configuration
Creating test cases and implementing test suites

What You’ll Bring

Bachelor’s Degree or equivalent experience
Understanding of software systems
Understanding of cloud computing
Communication skills, verbal and written
Ability to deliver work of high quality that has been tested thoroughly
Skills: SQL, Rails, JavaScript, Angular, AWS, and New Relic

Would Love For You To Have

Familiarity with EHR or Claims Data
Curiosity
Tenacity
Driven to solve problems
Skills: React and Java

What You’ll Get

Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
A flexible, remote friendly company with personality and heart
Employee driven programs and initiatives for personal and professional development
Be a member of the Arcadian and Barkadian Community

About Arcadia

Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

Protect Yourself

If you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at (781) 202-3600 and select option 3. For more information, visit our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia’s custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Software Engineer

Arcadia

What You’ll Be Doing

What You’ll Bring

Would Love For You To Have

What You’ll Get

6 month growth

1 year growth

2 year growth

Simplify's Take

What believers are saying

What critics are saying

What makes Arcadia unique

Benefits