Full-Time

Customer Support Representative

Confirmed live in the last 24 hours

Saronic

Saronic

201-500 employees

Develops advanced autonomous surface vessels

Defense

Mid

Austin, TX, USA

This role will be 100% on-site at our location in Austin, TX.

Category
Customer Support
Customer Success & Support
Requirements
  • Bachelor's degree or equivalent experience in a technical field, maritime, or information technology
  • Minimum of 3 years of experience in a field support or customer-facing technical support role, preferably with complex hardware, software systems, or propulsion systems
  • Working knowledge of Salesforce Service Cloud and/or Field Service is strongly preferred
  • Technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting
  • Previous experience supporting the DoD or government customers is desired but not required
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
  • Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers
  • Ability to work non-standard hours or on call with notice to support customer and business needs
  • Candidates with cross-functional skills, including ITIL, Six Sigma, PMP, or CompTIA, NMEA, or other maritime certifications, are ideal
Responsibilities
  • Customer Relationship Management: Build relationships and act as the primary point of contact for general inquiries, warranty claims and inbound support contacts to Saronic. You and your team will create, manage and take action on cases to ensure customer needs are supported
  • Remote Support and Troubleshooting: Provide the first line of remote technical support to partners and customers, leveraging communication tools and remote access capabilities. You and your team will diagnose, troubleshoot and document issues, guide users through problem resolution, escalate complex issues, and coordinate advanced troubleshooting/on-site repairs with Field Support Representatives
  • Coordination of Logistics: Work with internal logistic partners and customers to coordinate service, shipping, parts and supporting items
  • Continuous Improvement: Identify opportunities for process improvements and product enhancements based on customer feedback. Collaborate with internal teams to implement changes and contribute to the ongoing improvement of our products and services
  • Customer Advocacy: Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that enhance the capabilities of naval and maritime forces. These vessels use adaptive path planning and passive sensors, along with advanced algorithms and edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, utilizing resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies focuses on military and defense clients, aiming to improve situational awareness, extend operational reach, and increase survivability during maritime missions. The company differentiates itself by integrating its ASVs with existing operational strategies or creating new maritime approaches, generating revenue through the sale of ASVs and related customization services.

Company Stage

Series B

Total Funding

$223.7M

Headquarters

Austin, Texas

Founded

2022

Growth & Insights
Headcount

6 month growth

7%

1 year growth

0%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.
  • Growing demand for unmanned systems in maritime search and rescue operations.
  • Increased interest in AI-integrated vessels for environmental monitoring expands market opportunities.

What critics are saying

  • Increased competition from other defense tech startups in autonomous maritime solutions.
  • Rapid AI advancements may require costly R&D to maintain competitiveness.
  • Potential regulatory changes could impose additional compliance costs and slow deployment.

What makes Saronic unique

  • Saronic integrates AI, hardware, and software into a scalable maritime defense platform.
  • Their ASVs feature adaptive path planning and advanced edge computing capabilities.
  • Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

Stock Options

Life Insurance

Disability Insurance