Full-Time

Customer Support Representative

Confirmed live in the last 24 hours

Saronic

Saronic

201-500 employees

Develops advanced autonomous surface vessels

Defense

Mid

Austin, TX, USA

This role will be 100% on-site at our location in Austin, TX.

Category
Customer Support
Customer Success & Support

You match the following Saronic's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor's degree or equivalent experience in a technical field, maritime, or information technology
  • Minimum of 3 years of experience in a field support or customer-facing technical support role, preferably with complex hardware, software systems, or propulsion systems
  • Working knowledge of Salesforce Service Cloud and/or Field Service is strongly preferred
  • Technical knowledge of autonomous systems, robotics, or marine vessels, including their integration, operation, and troubleshooting
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders
  • Customer-oriented mindset with a passion for delivering exceptional support and building long-term relationships with partners and customers
  • Ability to work non-standard hours or on call with notice to support customer and business needs
Responsibilities
  • Build relationships and act as the primary point of contact for general inquiries, warranty claims and inbound support contacts to Saronic
  • Provide the first line of remote technical support to partners and customers, leveraging communication tools and remote access capabilities
  • Work with internal logistic partners and customers to coordinate service, shipping, parts and supporting items
  • Identify opportunities for process improvements and product enhancements based on customer feedback
  • Act as the voice of the customer in the company, ensuring that customer needs and feedback are heard and addressed in strategic planning and product development
Desired Qualifications
  • Previous experience supporting the DoD or government customers is desired but not required
  • Candidates with cross-functional skills, including ITIL, Six Sigma, PMP, or CompTIA, NMEA, or other maritime certifications, are ideal

Saronic Technologies develops Autonomous Surface Vessels (ASVs) that improve the capabilities of naval and maritime forces. These vessels use adaptive path planning and passive sensors, along with advanced algorithms and edge computing, to effectively identify and track targets. They are designed to operate in challenging environments, utilizing resilient multichannel communications to support both manned and unmanned operations. Saronic Technologies focuses on military and defense clients, aiming to enhance situational awareness, extend operational reach, and improve survivability during maritime missions. Unlike competitors, Saronic's ASVs can integrate with existing operational strategies or support new maritime tactics. The company's goal is to provide effective solutions that meet specific mission needs through the sale of ASVs and related customization services.

Company Stage

Series B

Total Funding

$223.7M

Headquarters

Austin, Texas

Founded

2022

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

-5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Raised $175M in Series B funding, reaching a $1 billion valuation in 2024.
  • Growing demand for autonomous vessels in defense and commercial sectors boosts market potential.
  • AI integration in ASVs enhances decision-making and operational efficiency for maritime missions.

What critics are saying

  • Increased competition from other defense tech startups threatens Saronic's market share.
  • Rapid AI advancements may require costly updates to maintain competitive ASV systems.
  • Geopolitical tensions could hinder international collaborations and foreign government sales.

What makes Saronic unique

  • Saronic integrates AI, hardware, and software into scalable, fully integrated maritime platforms.
  • Their ASVs feature adaptive path planning and advanced algorithms for effective target tracking.
  • Saronic's multichannel communications enable seamless manned-unmanned teaming in contested environments.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Leave

Parental Leave

401(k) Retirement Plan

Stock Options

Life Insurance

Disability Insurance