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Program Manager
GTM and Field Operations
Posted on 7/26/2022
INACTIVE
Locations
Everett, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Salesforce
Excel/Numbers/Sheets
Requirements
  • Bachelor's Degree
  • 3+ years of experience in project coordination/management or operations roles
  • Highly organized with exceptional attention to detail
  • Strong project management and execution skills
  • Excellent written and verbal communication skills
  • Strong team player who can work across multiple teams
  • Ability to juggle multiple projects at any given time, with a sense of urgency, ownership, and clear prioritization
  • Is a a self-starter that is comfortable with ambiguity and can learn fast
  • Technical background
  • Basic data skills (e.g., comfortable with Excel, Salesforce)
Responsibilities
  • Work very closely with PMs, engineers, cross-functional teams, and customers to execute on hardware field test programs
  • Serve as one of the key points of contact for the customer, including providing program details/instructions, answering questions, collecting key field test information (e.g., vehicle compatibility, pictures), and scheduling feedback sessions
  • Own customer sourcing and sign up execution across internal customer facing teams and/or customers
  • Manage 3rd party installers/contractors (if applicable)
  • Coordinate project documentation that will then become both our internal and external resources
  • Coordinate and ensure accuracy of shipment of hardware beta units to customers
  • Monitor key installation metrics (e.g., shipped units, installed)
  • Develop a basic understanding of Samsara's products to explain and answer questions from customers
  • Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Samsara

1,001-5,000 employees

IoT platform
Company Overview
Samsara’s mission is to increase the safety, efficiency, and sustainability of operations that power the global economy. The company is building a connected operations platform for tracking fleets of vehicles and other equipment.
Benefits
  • Health, dental, and vision coverage for employees and their families with premiums 100% covered
  • Mental health and wellness support
  • Family planning resources and parental leave policy
  • Quarterly reimbursement account you can use for wellness, family care, professional or personal development expenses
  • Flexible PTO and family leave
  • 401k with up to 4% matching
  • Bi-annual company events
Company Values
  • Focus on customer success
  • Build for the long term
  • Adopt a growth mindset
  • Be inclusive
  • Win as a team