Credit Control Manager

Credit Control Manager, Finance - London

Job Description

COSTAR GROUP – CREDIT CONTROL MANAGER, FINANCE – LONDON

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces.  Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitise the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives. 

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers.  We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors.  We continue that effort today and are always working to improve and drive innovation.  This is how we deliver for our customers, our employees, and investors.  By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar is the global leader in commercial real estate information, analytics and news. Commercial Real Estate industry professionals around the globe use CoStar to access the most comprehensive data to make decisions with confidence. CoStar delivers immediate, verified commercial real estate information on over 5.9 million properties across every market. 

Learn more about CoStar. 

DESCRIPTION 

The Manager – Credit Control will be responsible for full life cycle accounts receivable management for our portfolio of brands, in a fast-paced, high volume, customer centric, metrics driven environment.  

RESPONSIBILITIES

• Maintain accounts receivable aging within agreed and accepted parameters. Lead reporting and conversations with Sales leaders on past due customers.
• Lead past due customer offboarding process.
• Lead Aged Debt reporting.
• Review client accounts on an ongoing basis to assess collectability of receivables and to head off potential problem accounts.
• Identify and resolve National accounts issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.  
• Proactively drive down over 60 days past due balances.
• Manage an outbound call centre which engages with clients who have disputes on their invoice.
• Manage the performance of the Credit Controllers.
• Train and mentor Credit Controllers on performance optimization, customer interaction, product knowledge, and customer service.
• Assist other departments (sales, legal, general accounting) with Accounts Receivable activities. 
• Analyse and improve the outbound call centre processes around Accounts Receivables.
• Lead special projects as required by senior management. 

QUALIFICATIONS

• Bachelor's degree or equivalent experience
• A track record of commitment to prior employers

• Strong track record of experience within consumer and/or commercial Accounts Receivable, finance operations, finance contact centre or other call centre operations. 
• People management through several cycles and within a business-to-business collections environment or high transactional environment. 
• Experience managing/administrating Fortune 3,000 level customers.
• Leadership and management skills, including the ability to prioritise and control workload of a team, coaching, and mentoring on professional development. 
• Creative problem solving, attention to detail, objectivity and the ability to think strategically
• Experience and demonstrated proficiency with Excel to handle large data sets
• Ability to be flexible and adapt to changing situations at a high growth company, especially in the period of month/quarter/year-end closing .
• Ideally membership of the Chartered Institute of Credit Management
• Additional language skills (French, Spanish, German) highly beneficial
• Ability to articulate and execute corporate strategy, well-communicated with the ability to influence 
• Be goal-oriented and manage multiple responsibilities, adjust to changing priorities, and excel in a fast-paced environment

WHAT’S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings the Shard and Blue Fin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions and beliefs. However, we particularly encourage applications from women, disabled and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing