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Full-Time

Clinician Support Agent

Houston

Posted on 10/2/2024

iRhythm Technologies

iRhythm Technologies

1,001-5,000 employees

Advanced cardiac monitoring solutions provider

Healthcare
Biotechnology

Compensation Overview

$41.2k - $58.4kAnnually

Entry, Junior

Houston, TX, USA

Hybrid position at Houston, TX location.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Communications
Word/Pages/Docs
Customer Service
Requirements
  • An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
  • At minimum 2 days a week in-office attendance at our Houston, TX Subject to change per business need.
  • Able to work every other Saturday.
  • Prior experience in a healthcare environment, preferably in EKG interpretation.
  • Proficiency in medical terminology.
  • Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
  • Strong verbal and written communication skills.
  • Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
  • Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
  • Solution-minded with independent thinking and sound judgment skills.
  • Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
  • Positive attitude and team player.
Responsibilities
  • Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
  • Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
  • Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
  • Utilize clinical case management ticket systems to respond, act, and update case status.
  • Verify process notification MDN criteria and ensure completeness of reports.
  • Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
  • Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
  • Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
  • Maintain compliance with job-specific proficiency requirements.
  • Undertake other duties as assigned.

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected information. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

San Francisco, California

Founded

2006

Growth & Insights
Headcount

6 month growth

4%

1 year growth

7%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recent investments from Daiwa Securities and Capstone Investment Advisors indicate strong market confidence in iRhythm's growth potential.
  • The expansion into international markets and new initiatives like the 'Know Your Rhythm' campaign could drive significant revenue growth.
  • Collaborations with major healthcare platforms like Epic enhance iRhythm's market penetration and operational efficiency.

What critics are saying

  • Ongoing class action lawsuits could result in substantial financial liabilities and damage to iRhythm's reputation.
  • The competitive landscape in cardiac monitoring is intense, requiring continuous innovation to maintain market leadership.

What makes iRhythm Technologies unique

  • iRhythm's Zio Patch offers up to 14 days of continuous cardiac monitoring, significantly longer than many competitors' devices.
  • The integration with Epic allows seamless data sharing and workflow integration for healthcare providers, enhancing diagnostic efficiency.
  • iRhythm's focus on telehealth solutions positions it well in the evolving healthcare landscape, especially post-COVID-19.