Full-Time

Clinician Support Agent

Confirmed live in the last 24 hours

iRhythm Technologies

iRhythm Technologies

1,001-5,000 employees

Advanced cardiac monitoring solutions provider

Biotechnology
Healthcare

Compensation Overview

$41.2k - $58.4kAnnually

Entry, Junior

Houston, TX, USA

Hybrid position requiring in-office presence.

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Word/Pages/Docs
Salesforce
Customer Service
Requirements
  • An associate degree and a minimum of 1 year of related customer service call center OR a high school diploma and a minimum of 2 years of customer service call center, preferably in the medical industry.
  • At minimum 2 days a week in-office attendance at our Houston, TX Subject to change per business need.
  • Able to work every other Saturday.
  • Prior experience in a healthcare environment, preferably in EKG interpretation.
  • Proficiency in medical terminology.
  • Technical proficiency with case management (CRM) systems and Microsoft Office, especially Outlook, Microsoft Teams, and Microsoft Word.
  • Strong verbal and written communication skills.
  • Flexibility and adaptability to handle a fast-paced, growth-oriented company environment.
  • Customer-focused mindset, demonstrating professionalism in challenging situations via phone, email, and online interactions.
  • Solution-minded with independent thinking and sound judgment skills.
  • Engaged and motivated, with a magnificent work ethic and a desire to provide high-quality outcomes (reports) to our clients and patients.
  • Positive attitude and team player.
Responsibilities
  • Act as the primary communicator via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including hospitals and clinicians.
  • Effectively communicate ECG abnormalities by adhering to physician notification protocols and notifying physicians/clinical personnel as required.
  • Perform account follow-ups for additional clinical information, such as pacemaker settings and cardiac clinician contact information.
  • Utilize clinical case management ticket systems to respond, act, and update case status.
  • Verify process notification MDN criteria and ensure completeness of reports.
  • Foster communication with internal work partners (e.g., cardiac technicians) and external customers (e.g., hospitals and clinicians).
  • Meet or exceed the defined performance metrics for the role, encompassing both productivity and the quality of managed cases.
  • Adhere to HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
  • Maintain compliance with job-specific proficiency requirements.
  • Undertake other duties as assigned.

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that may be missed with shorter tests. The Zio Patch is beneficial for patients who suspect heart issues, allowing them to monitor their heart activity without frequent office visits, which is especially important during the telehealth era. iRhythm differentiates itself by providing comprehensive data analysis services alongside the device, enhancing diagnostic capabilities for healthcare providers.

Company Stage

IPO

Total Funding

$102.8M

Headquarters

San Francisco, California

Founded

2006

Growth & Insights
Headcount

6 month growth

5%

1 year growth

7%

2 year growth

23%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for telehealth boosts iRhythm's remote monitoring solutions.
  • Partnership with BioIntelliSense enhances iRhythm's technological capabilities.
  • European market expansion increases iRhythm's global footprint.

What critics are saying

  • Increased competition may impact iRhythm's market share.
  • FDA warning letter could lead to regulatory challenges.
  • Shareholder investigation may result in legal and financial issues.

What makes iRhythm Technologies unique

  • iRhythm's Zio Patch offers up to 14 days of continuous cardiac monitoring.
  • The Zio Patch is the smallest and least conspicuous cardiac arrhythmia diagnostic device.
  • iRhythm integrates AI for enhanced diagnostic accuracy in cardiac monitoring.

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