Staff Site Reliability Engineer

Job Description

CyberSource is looking for a bright, passionate and dedicated employee to join our Site Reliability Engineering team. In this role you will be responsible for supporting the Value Added Services (VAS) products with Visa for our merchants, solving complex problems, and being involved with continuous application improvements and application deployment initiatives. You will also be an escalation point for our 1st level support team. Candidate must have 5+ years of experience of application support experience with troubleshooting, and configuration. Must have a strong commitment to execution, follow through and timely communication.

Essential Functions: 

· Provide application second level support, in collaboration with Operations and Development teams.

· Serve as technical lead for new initiatives, actively participate and drive projects, support business enablement and product deployment for new and existing services.

· Working knowledge of production support processes such as incident change problem management, call triaging, and escalation procedures.

· Ability to write and maintain code and scripting for automation and monitoring initiatives.

· Work with product development to perform code deployment with industry standard tooling.

· Perform routine application maintenance including connectivity setup, key setup, scheduling tasks, log rotation, job scheduling, shell scripting for common tasks.

· Preparation and maintenance of internal documentation.

· Manage and work with 3rd party applications (Docker, Kubernetes, Hadoop).

· Work cross organizationally to resolve complex issues.

· Support a 24x7 environment, with international co-workers.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications
·5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications
·6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
· Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Engineering
· Five years of payment processing experience or equivalent, finance industry
· Five years of Windows and UNIX experience, including shell scripting
· Five years of database experience and SQL skills
· Experience with network troubleshooting and file transfer protocol SFTP
· Four years of experience with one or more programming languages i.e. shell scripting, Perl, Java, JavaScript, JSP
· Knowledge with scheduling products, Splunk, ServiceNow Ticketing Tool
· Experience with Hadoop, Kafka, MQ, Kubernetes and Docker
· Understanding in Incident, Problem and Change management per the ITIL process.
· Ability to work independently and to also work effectively as part of a team
· Strong analytical and diagnostic skills, root cause analysis
· Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers
· Ability to design and manage web pages is preferred

Working Conditions:
· 8hr work schedule Monday-Friday
· Required to work OT as requested