Client Services Manager
Posted on 2/2/2022
INACTIVE
Ad technology platform
Company Overview
Koddi's mission is to forge a better path through integrity, insights, inclusivity, and innovation.
Data & Analytics
Company Stage
N/A
Total Funding
N/A
Founded
2013
Headquarters
Fort Worth, Texas
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 0%2 year growth
↑ 8%Locations
Fort Worth, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Requirements
- 4+ years of experience (or related coursework), including 2+ years of management experience
- Deep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accounts
- Advanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visuals
- Management of multipoint communication, with strong written, verbal, and interpersonal skills
- Representation for Koddi at industry events and meetings
- Ability to work effectively in both independent and team environments
Responsibilities
- Train, develop, and coach Account Leads
- Manage ongoing projects and deliverables
- Confirm progress and completion of high-level and strategic projects
- Provide high-level checks of client performance and guidance on opportunities
- Facilitate “closing conversations” with teams
- Provide strategic insight on client calls and written communication
- Maintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on products
- Drive client growth specifically with new opportunities from new or existing publishers and products
- Review client performance at a high level to find trends within the data and ensure that Account Leads are assisting Digital Marketing Analysts in proper optimizations
- Lead and own strategic initiatives with heavy emphasis on automation
- Assist in cross-team communication between the client services team and other key internal teams
- Develop and execute testing initiatives
- Oversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversations
- Assist with new client onboardings and sales pitches as needed
- Contribute to team knowledge by researching and sharing info on the industry, competitors, and solutions
- Lead collaboration, brainstorming, and product repositioning
- Review client workload, service plan, and deliverables
- Define, refine, and communicate client strategy
- Oversee creation and maintenance of metasearch and marketing plans