Client Services Manager
Posted on 2/2/2022
INACTIVE
Koddi

201-500 employees

Ad technology platform
Company Overview
Koddi's mission is to forge a better path through integrity, insights, inclusivity, and innovation.
Data & Analytics

Company Stage

N/A

Total Funding

N/A

Founded

2013

Headquarters

Fort Worth, Texas

Growth & Insights
Headcount

6 month growth

3%

1 year growth

0%

2 year growth

8%
Locations
Fort Worth, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Marketing
Requirements
  • 4+ years of experience (or related coursework), including 2+ years of management experience
  • Deep understanding of online travel agencies (OTA) and supplier account behavior and trends, including background working with varying sizes of accounts
  • Advanced analytical skill set including the ability to mine data for trends and communicate opportunities effectively with data and visuals
  • Management of multipoint communication, with strong written, verbal, and interpersonal skills
  • Representation for Koddi at industry events and meetings
  • Ability to work effectively in both independent and team environments
Responsibilities
  • Train, develop, and coach Account Leads
  • Manage ongoing projects and deliverables
  • Confirm progress and completion of high-level and strategic projects
  • Provide high-level checks of client performance and guidance on opportunities
  • Facilitate “closing conversations” with teams
  • Provide strategic insight on client calls and written communication
  • Maintain strong relationships with publishing partners, including ownership of touchbases, regular visits, and feedback on products
  • Drive client growth specifically with new opportunities from new or existing publishers and products
  • Review client performance at a high level to find trends within the data and ensure that Account Leads are assisting Digital Marketing Analysts in proper optimizations
  • Lead and own strategic initiatives with heavy emphasis on automation
  • Assist in cross-team communication between the client services team and other key internal teams
  • Develop and execute testing initiatives
  • Oversee the development of quarterly business reviews (QBRs) for clients, including coaching presentations and leading key conversations
  • Assist with new client onboardings and sales pitches as needed
  • Contribute to team knowledge by researching and sharing info on the industry, competitors, and solutions
  • Lead collaboration, brainstorming, and product repositioning
  • Review client workload, service plan, and deliverables
  • Define, refine, and communicate client strategy
  • Oversee creation and maintenance of metasearch and marketing plans