Customer Hierarchy Analyst

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Culligan Quench is seeking a detail-oriented and strategic Customer Hierarchy Analyst to oversee the design, implementation, and maintenance of our customer hierarchy framework. This role is critical in ensuring accurate customer relationships across systems, enabling effective sales targeting, reporting, and customer engagement strategies.

The ideal candidate will have a strong background in data governance within CRM systems, analytical capabilities, and cross-functional collaboration, with a passion for optimizing customer data structures to drive business performance.

Design & Maintain Hierarchies: Develop and manage customer hierarchy structures (e.g., parent-child relationships, global account linkages) across customer accounts to drive optimized sales relationships.

Cross-Functional Collaboration: Work with leadership across Sales, Marketing, Finance, and IT teams to align hierarchy structures with business needs.

Data Governance: Ensure data accuracy, consistency, and integrity across platforms; establish standards and processes for hierarchy updates and serve as central owner of hierarchy structures.

Data analysis: Conduct end to end data analysis to recommend hierarchy changes, both within customer relationships and across sales team assignments.

Reporting: Support reporting teams by ensuring hierarchies enable accurate roll-ups and segmentation for performance tracking.

Customer Insights: Provide strategic input on customer segmentation and account planning based on hierarchy data.

System Integration: Partner with IT to ensure hierarchy logic is correctly implemented in system integrations and data flows.

Training & Documentation: Create user guides and train internal stakeholders on hierarchy management processes.

- Demonstrated success in similar data analysis including (for example) CRM/ERP data management, sales operations, or customer analytics

- Strong understanding of customer data structures and hierarchy logic

- Proficiency in Salesforce

- Strong data analysis capabilities, including end to end data ownership

- Excellent organizational and communication skills, including with senior leaders

- Experience with data governance and master data management (MDM) is a plus

- Familiarity with B2B customer structures and global account management

- Experience in Power BI

- Knowledge of SQL or data querying tools

- Ability to manage multiple stakeholders and drive consensus