Senior Product Analyst

Job Description

Primary Function of Position

The Sr. Product Analyst, LMS is responsible for the design, development, and optimization of Intuitive’s Learning Management Systems, with a strong emphasis on deep expertise in Totara LMS, including both out-of-the-box functionality and custom development. Experience with other LMS platforms, such as SAP SuccessFactors Learning, is considered a plus but is not required. This role partners closely with product management, engineering, and IT teams to deliver scalable, high-quality platform enhancements that align with product strategy and technical architecture.

This position translates product and system requirements into effective technical solutions, with a focus on maximizing platform performance while carefully managing the impact of customizations on out-of-the-box functionality. The Sr. Product Analyst plays a critical role in evolving the LMS ecosystem by driving thoughtful design decisions, ensuring system scalability and maintainability, and contributing to a high-performing, product-led development environment.

Essential Job Duties

• Serve as the primary LMS subject matter expert, advising business teams on available features, functionality, and best practices to automate and scale training programs.
• Translate product and system requirements into technical specifications and user stories, partnering closely with engineering teams to develop detailed technical requirements for OOB and custom functionality in Totara LMS.
• Analyze impacts of design decisions and ensure LMS solutions align with business processes and related enterprise systems while minimizing customization
• Lead User Acceptance Testing (UAT) planning and execution for business team, including development of test scripts and coordination with engineering and product management.
• Troubleshoot complex platform issues, coordinating with engineering and IT teams to resolve defects and improve system performance.
• Support go-live activities, change management efforts, and post–go-live stabilization, ensuring successful adoption and user satisfaction.
• Research industry trends and best practices and recommend improvements to enhance the overall learning technology ecosystem.
• Lead and participate in cross-functional meetings and project activities, providing status updates, recommendations, and risk mitigation strategies.
• Exercise independent judgment and problem-solving skills to address complex business challenges and provide mentorship or design guidance to other team members as needed.

Qualifications

Required Skills and Experience

• Strong engineering-oriented understanding of LMS platforms, particularly Totara LMS, including OOB functionality and custom development, APIs, and system architecture.
• Excellent communication and presentation skills, with the ability to distill complex data into meaningful insights for both technical and non-technical stakeholders.
• Experience supporting systems and users in a medical device or regulated environment preferred.
• Demonstrated ability to present to, influence, and collaborate with diverse audiences, including senior leadership.
• Experience partnering closely with product management, engineering, and IT teams in agile development environments.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to manage work independently, prioritize effectively, and lead initiatives end-to-end.
• Highly collaborative with strong negotiation and stakeholder management skills.

Required Education and Training

• Bachelor’s degree in Engineering, Computer Science, Product Management, or a related field.
• 5–6 years of experience supporting Learning organizations and/or business technology applications.
• 3–5 years of hands-on experience with Totara LMS, including custom development and platform configuration.

Working Conditions

Hybrid; 3 days in office, 2 days remote per week

Preferred Skills and Experience

• Advanced degree in field of study preferred.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. 

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidate’s experience, knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidate’s qualifications, consistent with applicable law.

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.