Full-Time

Implementation / Customer Success Manager

Bilingual English-French

Posted on 11/18/2024

Xplor

Xplor

1,001-5,000 employees

Provides software and payment solutions for businesses

Consumer Software
Enterprise Software
Fintech

Compensation Overview

CA$70k - CA$80kAnnually

+ Bonus

Junior, Mid

Ottawa, ON, Canada

Hybrid work environment based out of Ottawa, ON.

Category
Customer Success
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Previous experience in an Account Management or Customer Success role, preferably in a SaaS environment
  • Highly proficient with CRM applications
  • Native speaker of French
  • Fluent speaker of English
  • Willing to work in a hybrid environment based out of Ottawa, ON
Responsibilities
  • Operate as the trusted advisor within the region, cultivate relationships, and provide a consistent and frictionless experience that delivers immediate value
  • Understand the customer's business goals and set them up for success in achieving those targets
  • Become an expert on the Membr product, providing technical and business solutions; assisting with product adoption, optimisation and change management
  • Ability to engage with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation
  • Monitor customer satisfaction/account health and take action to resolve issues and improve the user experience
  • Collaborate with internal teams to support the success of your customers, including Customer Support, Sales, and other departments
  • Assist with building a best practice documentation library and process documentation as needed
  • Fulfill club training requirements through a variety of mediums, including online and face-to-face
  • Expand your knowledge of the industry, track current trends to provide recommendations to customers, and provide product and tech teams with continuous feedback on new customer requirements
  • Perform additional activities as required by the business

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and service scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings, such as Xplor Pay Mobile for card payments and Service Autopilot for lawn service management. The company's goal is to empower businesses to effectively engage with customers and drive growth.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

null, null

Founded

2022

Growth & Insights
Headcount

6 month growth

1%

1 year growth

51%

2 year growth

49%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for subscription models aligns with Xplor's SaaS offerings.
  • Expansion of mobile payments in emerging markets boosts Xplor's growth potential.
  • Rising interest in AI-powered tools enhances Xplor's user experience capabilities.

What critics are saying

  • Increased competition from fintech startups may erode Xplor's market share.
  • Regulatory scrutiny could lead to higher compliance costs for Xplor.
  • Economic downturns may reduce spending on Xplor's subscription services.

What makes Xplor unique

  • Xplor integrates SaaS solutions with embedded payments for everyday life businesses.
  • The company offers AI-driven tools like Service Autopilot for innovative service delivery.
  • Xplor's PayFac as a Service optimizes payment systems for SaaS companies.

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