Full-Time

Implementation / Customer Success Manager

Bilingual English-French

Confirmed live in the last 24 hours

Xplor

Xplor

1,001-5,000 employees

Provides software and payment solutions for businesses

Consumer Software
Fintech
AI & Machine Learning

Compensation Overview

CA$70k - CA$80kAnnually

+ Bonus

Junior, Mid

Ottawa, ON, Canada

Hybrid work environment based out of Ottawa, ON.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Previous experience in an Account Management or Customer Success role, preferably in a SaaS environment
  • Highly proficient with CRM applications
  • Native speaker of French
  • Fluent speaker of English
  • Willing to work in a hybrid environment based out of Ottawa, ON
Responsibilities
  • Operate as the trusted advisor within the region, cultivate relationships, and provide a consistent and frictionless experience that delivers immediate value
  • Understand the customer's business goals and set them up for success in achieving those targets
  • Become an expert on the Membr product, providing technical and business solutions; assisting with product adoption, optimisation and change management
  • Ability to engage with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation
  • Monitor customer satisfaction/account health and take action to resolve issues and improve the user experience
  • Collaborate with internal teams to support the success of your customers, including Customer Support, Sales, and other departments
  • Assist with building a best practice documentation library and process documentation as needed
  • Fulfill club training requirements through a variety of mediums, including online and face-to-face
  • Expand your knowledge of the industry, track current trends to provide recommendations to customers, and provide product and tech teams with continuous feedback on new customer requirements
  • Perform additional activities as required by the business

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by enhancing customer engagement and streamlining operations. Their services include mobile apps for managing digital marketing, loyalty programs, and appointment scheduling. Xplor stands out from competitors with its focus on diversity and innovation, providing a comprehensive suite of tools on a subscription basis. The company's goal is to empower businesses with the technology and insights needed to succeed in a competitive market.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

null, null

Founded

2022

Growth & Insights
Headcount

6 month growth

4%

1 year growth

51%

2 year growth

51%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Membr enhances Xplor's capabilities in the fitness industry, expanding their global footprint and service offerings.
  • The launch of Xplor Capital provides small businesses with access to funding, potentially driving growth and customer loyalty.
  • Continuous innovation, such as the AI Virtual Agent for dry cleaning and the omni-channel point-of-sale solution, positions Xplor as a leader in business technology solutions.

What critics are saying

  • The competitive landscape for business technology solutions is intense, requiring Xplor to continuously innovate to maintain its market position.
  • Integration challenges from acquisitions like Membr could pose operational risks and affect service quality.

What makes Xplor unique

  • Xplor Technologies integrates smart software, seamless payments, and Commerce Accelerating Technologies into a single platform, unlike competitors who may offer these services separately.
  • Their focus on small to medium-sized businesses across diverse sectors like retail, fitness, and education allows them to cater to specific needs with tailored solutions.
  • Innovative features like Xplor Pay Mobile and Service Autopilot demonstrate their commitment to cutting-edge technology and addressing evolving business needs.

Help us improve and share your feedback! Did you find this helpful?