ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Virtual R&P Quality Assurance Specialist will lead monitoring and evaluation for VR&P programming. They will be responsible for carrying out a self-monitoring plan to ensure strong client satisfaction, outcomes, and compliance with program requirements.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Program Management:
- Collaborate with the Virtual Leadership Team to ensure participant satisfaction and program outcomes for the VR&P program through timely, high-quality services, including documentation of all services;
- Ensure casefile compliance in collaboration with the VR&P Manager;
- Develop and implement a monitoring framework and related tools for ensuring program compliance and quality assurance, with support from the Home Office (HO) Monitoring Evaluation and Learning Program Officer;
- Maintain a regular cadence of monitoring activities (e.g. reviewing casefiles, conducting virtual home visits, shadowing client check-ins, etc.);
- Support Home Office (HO) and PRM monitoring activities, ensure necessary follow up and corrective action is taken in response to monitoring findings;
- Collaborate with Home Office (HO) Finance Personnel for program financial needs and to ensure all client funds are tracked timely and appropriately;
- Participate in department and Community of Practice calls;
- Review and analyze client feedback surveys and report results to Leadership Team for use in ongoing training development;
- Collaborate with Leadership Team to collect data for reports as required by Home Office, states, or PRM.
External Communication:
- Attend all state, Home Office, and coalition meetings as appropriate;
- Other duties as assigned
Knowledge, Skills, & Abilities
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Remote project management skills.
- Demonstrated knowledge/experience with policies, and procedures.
- Decisive, with the ability to obtain necessary information to make decisions.
- Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters.
- Strong command of Microsoft Office applications.
- Proven ability to utilize digital communication tools, such as Zoom, Teams, What’s App and other platforms.
- Minimum of 2 years of work experience with refugee resettlement; experience in providing services under the Reception & Placement program strongly preferred.
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation documen
- 2+ years’ experience in refugee resettlement direct client services or monitoring and evaluation or compliance.
- Advanced degree or equivalent experience.
- Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment and ability to provide accountability to ensure objectives are met.
- Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
- Demonstrated communication skills and ability to communicate with clarity over virtual platforms.
- Advance computer skills and strong command of Microsoft Office applications.
- Fluency in written and spoken English
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
·General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·Year-end archiving activities involve repeated lifting and bending.
·Physical, emotional and intellectual demands
·Equipment used: Employee computer (desktop or laptop), printer, and copier.
·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief’s employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
