Full-Time
Front Office All-Rounder
Posted on 9/13/2025
All Accor
10,001+ employees
Global hotel management, franchising, loyalty program
No salary listed
Sydney NSW, Australia
In Person
 Customer Experience & Support (2) |
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- Energy, enthusiasm and creativity to bring a personal touch to our guests’ stay
- Strong communication, time management and interpersonal skills
- A friendly and positive can-do attitude who enjoys working in a team
- Excellent grooming and presentation standards
- Previous experience in a similar role in a hotel is required
- Full working rights in Australia – sponsorship is not available for this role
- Must be reliable with the ability to work a rotating roster of day, evening and night shifts including weekends and public holidays
- Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome
- Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
- Checking guests in and out and maintaining their account using our PMS, Opera
- Answering guest queries in a positive and effective manner
- Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities
- Previous experience with Opera or Opera Cloud preferred
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Simplify's Take
What believers are saying
- Exclusive Resorts' stake accelerates Onefinestay's global luxury villa expansion.
- €500 million 7-year bond issuance at 3.625% strengthens financial position since August 2025.
- Ennismore partnership enhances lifestyle brands beyond traditional hotel segments.
What critics are saying
- Marriott erodes A Club retention, capturing 30% more business travelers within 6-12 months.
- Airbnb diverts 40% upscale villa revenue from Onefinestay and Squarebreak ongoing.
- Rising rates hike €4bn debt costs by 2-3%, breaching covenants in 18-24 months.
What makes All Accor unique
- Accor unites 5,836 hotels across 110 countries as Europe's largest hospitality company.
- ALL Accor integrates booking, loyalty, restaurants, and events for unified revenue growth.
- Asset-light model delivers digital, loyalty, and procurement expertise to hotel owners.
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Benefits
Employee Discounts
Professional Development Budget
Company News
Regulated information AUGUST 27TH, 2025 Accor announces the success of its new senior bond issuance €500 MILLION 7-YEAR ANNUAL COUPON OF 3.625% ...
Exclusive Resorts takes minority stake in Accor's OneFineStay to expand luxury villa rental business globally.
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