Technical Support

Posted on 10/26/2023

INACTIVE

1,001-5,000 employees

AI platform predicting B2B customer buying behavior

Company Overview

6sense stands out as a leader in the B2B sector with its unique Revenue AI platform that effectively predicts potential customers and suggests optimal engagement strategies, leading to increased contract value and win rates, and reduced deal-closing times. The company's culture is centered around understanding and leveraging the anonymous online research behavior of B2B buying teams, utilizing the concept of a "Dark Funnel" to track digital buying signals. This approach not only addresses the industry challenge of low early engagement rates but also provides a competitive edge by turning unseen data into actionable insights.

AI & Machine Learning

Data & Analytics

Company Stage

N/A

Total Funding

$531.6M

Founded

2013

Headquarters

San Francisco, California

Growth & Insights

Headcount

6 month growth

↑ 9%

1 year growth

↑ 17%

2 year growth

↑ 105%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

JIRA

Salesforce

SQL

Communications

Zendesk

CategoriesNew

IT & Security

Requirements

3-5 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritization and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience with ticketing systems Zendesk and JIRA a plus

Responsibilities

Analyze, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyze data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

Desired Qualifications

Experience in a SaaS environment is a plus

Our Mission:

6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action to engage anonymous buying teams. 6sense Revenue AI is the only sales and marketing platform to unlock the ability to create, manage and convert high-quality pipeline to revenue.

Our People:

People are the heart and soul of 6sense. We serve with passion and purpose. We live by our Being 6sense values of Accountability, Growth Mindset, Integrity, Fun and One Team. Every 6sensor plays a part in deﬁning the future of our industry-leading technology. 6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure success by the value we create for our customers.

We want 6sense to be the best chapter of your career.

Role Responsibilities

Analyze, track and resolve customer issues in a prompt manner to ensure that the highest level of client satisfaction is achieved
Analyze data using SQL / spreadsheets, and ad hoc analysis
Identify alternate solutions when necessary and communicate them to customers
Maintain a detailed understanding of product architecture, technical components and application functionality
Assist in creating training materials pertaining to product troubleshooting and usage
Set up and document troubleshooting procedures for new product features
Communicate clearly and effectively with customers, fellow support team members and the other internal teams

Preferred Skills & Experience

3-5 years customer support experience for software applications
3+ Years Knowledge of and experience with SQL
Experience with MAP and CRM-Salesforce
Strong (verbal and written) communication skills with an ability to build relationships
Experience describing technical concepts to a non-technical audience
Ability to function and thrive in a team environment with an appreciation of aggressive goals
Ability to work independently
Effective prioritization and multitasking
Experience working with Google Analytics a plus
Experience/knowledge of Salesforce integrations a plus
Experience in a SaaS environment is a plus
Experience with ticketing systems Zendesk and JIRA a plus

Our Benefits:

Full-time employees can take advantage of health coverage, paid parental leave, generous paid time-off and holidays, quarterly self-care days off, and stock options. We’ll make sure you have the equipment and support you need to work and connect with your teams, at home or in one of our oﬃces.

We have a growth mindset culture that is represented in all that we do, from onboarding through to numerous learning and development initiatives including access to our LinkedIn Learning platform. Employee well-being is also top of mind for us. We host quarterly wellness education sessions, and everyone has access to meQuilibrium – a platform to encourage self care and personal growth. From wellness days to ERG-hosted events, we celebrate and energize all 6sense employees and their backgrounds.

Equal Opportunity Employer:

6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].