Full-Time

Service Desk

Updated on 3/14/2025

Leidos

Leidos

10,001+ employees

Provides technology solutions for defense and healthcare

Compensation Overview

$72.2k - $130.4kAnnually

Mid, Senior

Company Historically Provides H1B Sponsorship

Laurel, MD, USA

US Top Secret Clearance Required

Category
IT Support
IT & Security
Requirements
  • TS/SCI w/Polygraph required
  • Five (5) years' experience as an engineer in programs and contracts of similar scope, type, and complexity is required
  • Bachelor's degree in a technical discipline from an accredited college or university is required
  • Five (5) years of additional SA experience may be substituted for a bachelor's degree
  • The candidate must currently possess and maintain one of the following certifications: Microsoft Technology Associate-IT Infrastructure (MTA-IT), Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 7, Microsoft Certified Solutions Associate - Desktop (MCSA-DT) Windows 8, Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Support Tech on Windows 7, Microsoft Certified IT Professional - Windows Client (MCITP-Client) Desktop Admin on Windows 7, Computer Technology Industry Association - (A +), Computer Technology Industry Association - (Network +), Computer Technology Industry Association - (Storage +), Or equivalent approved by customer.
Responsibilities
  • Provide exceptional customer service and professionalism in support of Field organization users, while being willing to learn, also be willing to be flexible, and be able to manage multiple priorities while working within a team of less than 10 people.
  • Unlock user accounts, reset passwords, assist with PKI import/renewal, perform file transfers, create accounts, perform data transfer agent responsibilities, resolve VPN account issues, provide accesses.
  • Develop and update documentation for SOP’s and troubleshooting procedures.
  • Contribute to technical contract deliverables like weekly/monthly reports, etc.
  • Use a ticketing system, document repository, and customer tools and applications.

Leidos operates in the technology, science, and engineering sectors, focusing on enhancing safety, health, and efficiency. The company provides specialized solutions in defense, aviation, information technology, and biomedical research, catering to government agencies, private companies, and healthcare organizations. Leidos offers services such as cybersecurity, data analytics, systems integration, and software development, which are tailored to meet the unique needs of its clients. This approach helps clients tackle complex challenges and improve their operational efficiency. Revenue is generated through long-term contracts and service agreements, ensuring a stable income stream. Leidos is recognized for its commitment to sustainability, corporate responsibility, and workplace diversity, making it a respected employer and a leader in promoting inclusion. The company's goal is to deliver advanced solutions while positively impacting communities and the environment.

Company Size

10,001+

Company Stage

IPO

Headquarters

Reston, Virginia

Founded

1969

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven cybersecurity solutions offer growth opportunities for Leidos.
  • AI integration in healthcare expands Leidos' biomedical research market services.
  • Rising demand for AI-powered data analytics aligns with Leidos' expertise.

What critics are saying

  • Increased competition from Northrop Grumman and Raytheon in cybersecurity.
  • Potential government defense budget cuts could impact Leidos' revenue.
  • Rapid technological changes may challenge Leidos' innovation capabilities.

What makes Leidos unique

  • Leidos excels in providing tailored solutions for defense and healthcare sectors.
  • The company is recognized for its commitment to sustainability and corporate responsibility.
  • Leidos is a leader in promoting workplace diversity and inclusion.

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Benefits

Medical, dental, & vision insurance

Health Savings account

Income protection

PTO

Paid parental leave

Jury duty pay

Bereavement leave

401(k) Retirement Plan

Employee Stock Purchase Plan

Family Benefits

Company News

MarketBeat
Mar 6th, 2025
Proficio Capital Partners LLC Makes New $9.68 Million Investment in Leidos Holdings, Inc. (NYSE:LDOS)

Proficio Capital Partners LLC makes new $9.68 million investment in Leidos Holdings, Inc. (NYSE:LDOS).

MarketBeat
Feb 13th, 2025
MeadowBrook Investment Advisors LLC Invests $333,000 in Leidos Holdings, Inc. (NYSE:LDOS)

MeadowBrook Investment Advisors LLC invests $333,000 in Leidos Holdings, Inc. (NYSE:LDOS).

GovCon Wire
Jan 16th, 2025
Leidos Appoints Milton Yang, Sean Egger to VP Roles

Leidos appoints milton Yang, sean egger to VP roles.

ExecutiveBiz
Jan 8th, 2025
Leidos Names Megan Block as VP, National Security Capture Excellence Lead

Leidos has appointed Megan Block as vice president and national security capture excellence head.

MarketBeat
Jan 7th, 2025
Oliver Luxxe Assets LLC Invests $1.23 Million in Leidos Holdings, Inc. (NYSE:LDOS)

Oliver Luxxe Assets LLC invests $1.23 million in Leidos Holdings, Inc. (NYSE:LDOS).