VP – Change Management

The Vice President, Change Management will own the enterprise-wide change management vision and strategy, working in close partnership with the SVP, Transformation and senior stakeholders to embed change as a core organizational capability. As the company undertakes several transformative, multi-year, enterprise-wide initiatives, this role is a critical leader in setting direction, governing execution, and ensuring business outcomes are realized through effective change adoption. This role is accountable for establishing and scaling a sustainable change management framework, building organizational change capacity, and advising executives on cultural and behavioral shifts required for long-term success. Partnering with the broader Transformation team, People & Culture, and business leaders, this role will ensure readiness, drive adoption, and institutionalize change capabilities that position the company for continued growth and resilience.

What You Will Do:

• Own the enterprise-wide change management vision by designing, implementing, and continuously evolving a structured framework; oversee the development of toolkits and build organizational capacity through training internal change agents.
• Shape and drive integrated change strategies that are not just tailored to individual project/program objectives but also aligned with long-term business priorities and strategy.
• Provide leadership of change governance, including change impact assessments, stakeholder engagement strategies, and risk mitigation planning to ensure business resilience.
• Act as a trusted advisor to senior leadership, collaborating with key stakeholders to co-create and deliver communications, training, and change readiness activities that support strategic objectives.
• Establish accountability for change outcomes, including defining success measures, monitoring adoption at scale, gathering feedback, and refining organizational practices to strengthen change maturity.
• Act as a trusted advisor to senior leadership and collaborate with key stakeholders, People & Culture, and Marketing & Communications on creating and delivering change readiness activities that support strategic objectives.

What You Will Have:

• Minimum of Bachelor's degree with Master’s preferred in Business Administration, Communications, or equivalent.
• Minimum of 10+ years of change management experience within financial services, insurance or related regulated sectors.
• Prior experience in management consulting preferred, especially in large-scale transformation initiatives.

• Proven track record of driving change across enterprise-wide transformation programs with multiple workstreams, cross-functional impacts, and high strategic visibility.
• Requires exceptional interpersonal and communication abilities, with a proven track record of influencing stakeholders, securing executive alignment, and driving consensus across diverse teams in complex environments.
• Skilled in navigating complex stakeholder dynamics to drive consensus.
• Ability to drive culture change, behavioral adoption, and mindset shifts.

• Proficiency in using tools like Microsoft Teams, SharePoint, Wrike or change management platforms for collaboration and tracking.
• Prosci Change Management Certification, Certified Change Management Professional (CCMP), or equivalent credentials preferred.

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