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Country Launch Manager
Starlink Customer Operations
Confirmed live in the last 24 hours
Locations
West Athens, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
Management
Marketing
Sales
Requirements
  • Bachelor's degree
  • 3+ years of consulting or project management experience
  • Experience with people management
  • Master's degree in management, supply chain, or engineering
  • 8+ years of relevant work experience in consulting, software, internet and/or media industries, or early stage companies in market entry
  • Experience leading complex operational and strategic initiatives
  • Demonstrated track record of cross-functional stakeholder management and leadership through influence
  • Distinctive project management, problem solving and analysis skills, combined with business judgment and top communication skills
  • Must be available to work extended hours and weekends as needed
  • Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed
  • To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here
Responsibilities
  • End to end ownership of developing a plan and executing the deployment of Starlink into a new market (country) from beta through public offering
  • Coordinate efforts among key stakeholders including sales, marketing, logistics, finance, regulatory affairs and customer service to ensure flawless customer experience
  • Develop and maintain weekly deployment forecasts based on detailed understanding of demand and supply constraints
  • Drive operational metrics including measuring actuals against targets, and operational efficiency
  • Assess country tool and capability needs, and develop solutions that drive operating efficiencies across process flows
  • Partner with other Customer Success team members to develop best practices and lessons learned
SpaceX

10,001+ employees

Designs, manufactures, & launches rockets and spacecrafts
Aerospace
Transportation
Company Overview
SpaceX's mission is to make humanity multiplanetary. The company is working on a next generation of fully reusable launch vehicles that will be the most powerful ever built, capable of carrying humans to Mars and other destinations in the solar system.
Benefits
  • Benefits and Perks - Our employees’ well-being is important to us and essential to our capacity to do extraordinary things. We offer a wide variety of programs to support the health, wellness, and financial security of our employees and their families.
Company Core Values
  • Make History - SpaceX has gained worldwide attention for a series of historic milestones. It is the only private company capable of returning a spacecraft from low-Earth orbit, and in 2012 our Dragon spacecraft became the first commercial spacecraft to deliver cargo to and from the International Space Station. And in 2020, SpaceX became the first private company to take humans there as well.
  • Reusability - SpaceX believes a fully and rapidly reusable rocket is the pivotal breakthrough needed to substantially reduce the cost of space access. The majority of the launch cost comes from building the rocket, which historically has flown only once.
  • Landing - SpaceX’s family of Falcon launch vehicles are the first and only orbital class rockets capable of reflight. Depending on the performance required for the mission, Falcon lands on one of our autonomous spaceport droneships out on the ocean or one of our landing zones near our launch pads.