What you will get to do:

• Answers all incoming application/install related calls and emails.  If necessary, enters customer information into the ERP system.
• Monitors the applications/install email boxes to ensure timely responses to customers and internal team members by creating service tickets and processing P.O.s as necessary.
• Responsible for coordinating the weekly schedule and other daily activities within the department.
• Records meeting minutes and follows up on the assigned tasks.
• Organizes Apps storage location, project carts, and updates records as needed.
• Works with the Install Lead to coordinate the shipment of fixtures and tools needed for infield installations.
• Notifies and confirms with customers weekly support for the following week.
• Assists with travel arrangements
• Assists with customer visits including hospitality and enhancing the customer experience.
• Manages the Application and Install Indtranet site.
• Audits all application engineer’s expense reports.
• Requests standard tooling quotes from vendors and submits requisition while monitoring order and delivery progress.
• Provides standard quotations for customer training.

What will make you succesful:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.  Completes tasks on time or notifies appropriate person with an alternate plan.
• Education– high school diploma; and two year’s experience and/ or training
• Tools– Microsoft suite (Outlook, Excel, Word, etc.), SAP/ ERP system experience preferred
• Must have current and continuing right to work in the United States of America without sponsorship