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Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Zip

Zip

201-500 employees

Platform for managing business spend controls

Fintech
Enterprise Software

Compensation Overview

$100k - $140kAnnually

+ Equity

Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 5+ years of relevant work experience working in customer-facing customer success, account management, or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
  • Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
  • Strong project management skills to manage a dynamic customer portfolio.
  • Creative problem solver while being attentive to details.
  • Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.).
  • Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).
Responsibilities
  • Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
  • Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.
  • Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
  • Manage customer health based on data-driven adoption metrics.
  • Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
  • Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
  • Partner with Sales to manage renewals to achieve target NRR.
  • Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

ZipHQ offers a platform that helps businesses manage their spending more effectively. The platform is designed to be easy to use, encouraging employees to engage with it, which leads to better visibility of spending for finance teams. This visibility helps prevent cash leakage and reduces risks associated with vendors. ZipHQ serves a variety of businesses, from small companies to large enterprises, and caters to finance, procurement, IT, and legal teams that need to oversee spending and vendor relationships. The software integrates with existing systems and operates on a subscription model, providing features like dynamic workflows for approvals and compliance, which help streamline procurement processes and enhance collaboration among different teams. The goal of ZipHQ is to automate and simplify spend management, making it easier for organizations to control their expenses and manage vendor risks.

Company Stage

Series C

Total Funding

$181.1M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

9%

1 year growth

6%

2 year growth

54%
Simplify Jobs

Simplify's Take

What believers are saying

  • ZipHQ has driven $4.4 billion in savings for its customers, showcasing its significant impact on cost efficiency.
  • The addition of generative AI capabilities, such as document extraction and intake automation, positions ZipHQ as a leader in innovative procurement solutions.
  • Partnerships with industry leaders like 4C Associates and integration with OpenAI's technology enhance ZipHQ's credibility and market reach.

What critics are saying

  • The emerging market for intake and orchestration solutions is still developing, which could lead to slower adoption rates.
  • High competition in the financial technology sector may pressure ZipHQ to continuously innovate to maintain its market position.

What makes Zip unique

  • ZipHQ's platform integrates AI to streamline procurement processes, setting it apart from traditional spend control solutions.
  • The company focuses on dynamic intake and approval workflows, which simplify compliance and mitigate vendor risk, unlike competitors who may not offer such specialized features.
  • ZipHQ's user-friendly interface encourages higher adoption rates among employees, enhancing visibility and control over spending for finance teams.

Benefits

📈 Start-up equity

💸 401k plan

🦷 Full health, vision & dental coverage

🍽️ Catered lunches & dinners

🚍 Commuter benefit

🚠 Team building events & happy hours

🌴 Unlimited PTO

💻 Shiny new Apple equipment

🪑 Generous office stipend for remote employees