Contract
Amazon Connect / Service Cloud Voice Architect
Contract Role, Salesforce
Posted on 6/19/2025
Thunder
201-500 employees
Provides Salesforce consulting and implementation services
No salary listed
Remote in USA + 1 more
More locations: Remote in Canada
Remote
Remote role; candidates in United States or Canada; contractor role.
 Sales & Solution Engineering (1) |
|---|
- 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
- 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
- Ability to distill customers’ strategic business requirements into product insights
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
- Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
- Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
- Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily keep you in mind for future full-time roles if those are a better fit!
- Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
- Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
- Evaluate client’s business processes and identify opportunities for enhancement
- Translate business requirements into functional specifications, business process and business requirement documents
- Develop user stories and process diagrams to support the design and development of Salesforce solutions
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Document and assign needed technical work to be done on+offshore, while collaborating with developers to test and verify that solutions meet the business requirements
- Help ensure Quality deliverables
- Amazon Connect + Service Cloud Voice Specialist (Salesforce) contractor
- 2-4+ years consulting experience within the Salesforce Partner or AWS ecosystems
- 2+ years of demonstrated track record of hands-on configuration of Service Cloud Voice and Amazon Connect
- Comfortable establishing credibility with key customer decision makers and influencers
- Strong problem-solving and analytical skills
- Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
- Ability to distill customers’ strategic business requirements into product insights
- Strong verbal/written communication and presentation skills, plus extraordinary listening skills
- Eagerness to contribute to overall team expertise, standards, methodologies and practices
- Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
- Strong skills in data analysis and creating dashboards
- Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
- Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
- Please note that this job posting is for our contractor dream team and not a full-time employment opportunity. As a contractor, you will not be entitled to benefits such as health insurance, paid time off, or retirement plans that Thunder offers its full-time employees. Additionally, your employment status will be that of an independent contractor, meaning you will be responsible for your own taxes and insurance. Please ensure that any outside commitments do not interfere with your responsibilities, availability, or ability to perform effectively in this position. We encourage all applicants to thoroughly discuss Thunder's contractor agreement terms during the Talent Screen. We, of course, will happily keep you in mind for future full-time roles if those are a better fit!
- Research shows that women and people from underrepresented groups often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that someone meets 100% of the qualifications for a role. If most of this job description describes you, then we encourage you to please apply for this role. Thunder is proud to be an Equal Opportunity employer, and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
- Thunder does not accept unsolicited resumes from recruitment agencies. All resumes submitted by recruitment agencies to any employee via email, the Internet (including LinkedIn), or directly without a fully-executed search agreement will be deemed the sole property of Thunder, and no fee will be paid in the event the candidate is hired.
Thunder Consulting San Francisco helps businesses maximize Salesforce CRM by delivering services in Accelerate, Activate, and Amplify. Accelerate speeds up implementation so clients begin using Salesforce quickly; Activate goes beyond setup by aligning and engaging the user community for widespread adoption; Amplify provides ongoing support and iteration to keep Salesforce aligned with evolving needs. The firm differentiates itself through a remote-first model and a strong commitment to DEIB via the ThunderTogether committee, serving clients from startups to enterprises. Its goal is to help organizations achieve their business objectives with expert Salesforce consulting and a seamless, effective user experience.
Company Size
201-500
Company Stage
Series A
Total Funding
$16M
Headquarters
San Francisco, California
Founded
2020
Simplify's Take
What believers are saying
- Washington Harbour investment accelerates data, AI, cloud expansion with board seat.
- Salesforce Data Cloud offering boosts Turtle Bay Resort repeat bookings by 20%.
- Series A $16M from Recognize and Salesforce Ventures funds global team growth.
What critics are saying
- Salesforce in-houses Data Cloud and Agentforce, slashing boutique consultancy demand.
- Deloitte acquires rival, capturing federal contracts from Thunder Federal.
- Simsoft AI tools commoditize Accelerate services, cutting project fees by 40%.
What makes Thunder unique
- Thunder Federal launches under Maurine Fanguy for AI-driven government Salesforce modernization.
- Proprietary Accelerate, Activate, Amplify framework optimizes Salesforce implementations rapidly.
- AI-forward partner excels in Agentforce, Mulesoft, Data Cloud with Paul Kersey as CTO.
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Your Connections
People at Thunder who can refer or advise you
Benefits
Mandatory "Minimum Vacation"
Generous employer-paid health insurance
Employee equity opportunities
Super focus on wellbeing
Growth & Insights and Company News
6 month growth
↓ -3%1 year growth
↓ -2%2 year growth
↑ 0%New Practice, led by Leader Maurine Fanguy, Delivers Measurable Outcomes, Greater Transparency, and Faster Results for Mission-Focused AgenciesSAN FRANCISCO, June 11, 2025 /PRNewswire/ -- Thunder, a modern Salesforce and Cloud consultancy, today announced the launch of Thunder Federal, a dedicated practice designed to help government agencies transform citizen service delivery and operational effectiveness through speed, transparency, and mission-aligned outcomes. Led by government CX veteran Maurine Fanguy, Thunder Federal brings a bold new approach to modernization—delivering high-impact results faster and more efficiently than traditional system integrators. The practice is built on Thunder's proprietary methodology, which emphasizes rapid delivery, integrated solutions, and continuous improvement
Thunder Consulting appoints Paul Kersey as Chief Technology Officer to accelerate innovation in Mulesoft, Agentforce, and Data Cloud.
Paul Kersey joins Thunder Consulting as CTO to lead a bold new chapter focused on accelerating innovation in Mulesoft, Agentforce, and Data Cloud — key pillars of Thunder's strategic growth.SAN FRANCISCO, June 4, 2025 /PRNewswire/ -- Thunder, a next generation Salesforce and Cloud consulting, implementation, and managed services company, proudly announces the appointment of Paul Kersey as Chief Technology Officer (CTO). This strategic hire marks a significant step in Thunder's ongoing commitment to deepen its capabilities in Mulesoft, Agentforce, and Data Cloud technologies. With more than two decades of experience leading high-performing technology teams and driving platform innovation across multiple industries, Kersey brings a wealth of expertise to Thunder. His deep understanding of integration architecture, cloud data strategies, and intelligent automation will be instrumental as the company scales its service offerings to meet increasing client demand
Washington Harbour Partners has made a growth capital investment in Thunder, a Salesforce and Cloud consulting firm. This investment aims to accelerate Thunder's development in data, AI, and cloud solutions. Thunder, founded in 2020, is recognized for its rapid growth and tech-forward approach. Salesforce Ventures continues to support Thunder, highlighting its role as a leading Global System Integration partner. Washington Harbour will join Thunder's Board of Directors as part of the investment.
A Thunder-exclusive data-driven solution that optimizes both Marketing and Services operationsSAN FRANCISCO, May 20, 2024 /PRNewswire/ -- Thunder, a next generation Salesforce and Cloud consulting, implementation and managed services company, announced they are now offering service to implement Salesforce Data Cloud.The Salesforce Data Cloud offering will help Marketing and Services operations mitigate cost and complexity for customers when deploying Salesforce Data Cloud."We know that Salesforce Data Cloud is the foundation of CRM and AI success," explained Carter Wigell, Thunder's CEO. "Working in tandem with Salesforce, our offering of Data Cloud provides an actionable single pane of glass that teams can use to make smarter decisions, power automation, and build trusted AI. And the results speak for themselves."Thunder is proud to be the integration partner behind the recent success of Turtle Bay Resort. With Salesforce and the Thunder solution, Turtle Bay brings together unified guest data from every source into a single, connected CRM - providing a 360-degree view of every customer. With AI built right into the platform, the resort can anchor personalized recommendations in real-time to keep guests coming back year after year. In fact, since implementing Data Cloud, Turtle Bay has been able to increase repeat bookings by 20% through AI-generated service replies and recommendations