APD Case Manager

Initial Posting Date:

09/22/2025

Application Deadline:

10/06/2025

Agency:

Department of Human Services

Salary Range:

$4,409 - $6,420

Position Type:

Employee

Position Title:

APD Case Manager (Human Services Case Manager)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

This position is located at our Medford Disability Office. 

The address is:

28 West 6th Street Suite D

Medford, OR  97501

OPPORTUNITY AWAITS!

Step into a pivotal position that combines compassion with expertise, as you facilitate Medicaid eligibility and coordinate essential services, enhancing the quality of life for individuals requiring long-term care support.

SUMMARY OF DUTIES

In this position you will determine initial and on-going Medicaid eligibility for long term services and supports (LTSS), to develop and implement service plans, to coordinate the provision of services for community-based care and nursing homes, and to regularly review and update Medicaid eligibility and monitor service plans.

Day in the Life of a Case Manager’ video (YouTube): https://www.youtube.com/watch?v=1NknTTZN7qo

Major duties include:

• Screen and assess through interview, applicants, recipients, relatives, and other interested persons in the individuals care setting to determine initial and ongoing eligibility for LTSS (Long Term Service Supports), SPPC (State Plan Personal Care) and OPI-M programs.

• Develop detailed, individualized service plans. Conduct reviews in various care settings using OR ACCESS, CA/PS assessment tool and the laptop computer. Provide on-going case management by coordinating the provision of services according to rules, regulations, and individual case plans. This includes but is not limited to monthly waivered service contacts and quarterly risk assessments. Make community referrals for other services and supports including Adult Protective Services.

• In all interview locations, use OR ACCESS computer system to input client information. Document all aspects of the case in the narration. Use DHR, ONE and MMIS to collect, verify, and enter accurate data for benefit issuance. Use the tools available via the Internet such as: the on-line manual, webpages, TEAMS, Outlook, etc.

MINIMUM QUALIFICATIONS

• A bachelor's degree in a Behavioral Science, Social Science, or a closely related field,​

OR

• A bachelor's degree in any field AND ONE YEAR of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing),

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND TWO YEARS of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing),

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

ESSENTIAL ATTRIBUTES

We are specifically looking for candidates with the following:

• Experience using excellent communication skills to be able to discuss/assess client needs.

• Experience providing excellent people/customer service skills.

• Experience obtaining information through interviews.

• Experience preparing and maintaining written documentation of actions taken/needed.

• Experience problem solving and making decisions while adhering to policy and procedures.

ATTENTION ALL CANDIDATES!

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Cover Letter ENCOURAGED! Highlight your skills and experience as they relate to the minimum qualifications and essential attributes we have listed.

• Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application. Please note if you have completed your degree, if applicable.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

WORKING CONDITIONS

• The office is open from 8am-5pm, Monday through Friday. The needs of the public will be adequately served. This position includes physical exertion such as climbing stairs, walking on uneven terrain and transporting a laptop. General office environment. Must travel to individuals' homes, hospitals, nursing homes, and other provider settings as well as other local offices and Salem. May encounter environmental hazards including unsanitary conditions.

• May come in contact with people who present as irrational, hostile, or angry who may become assaultive verbally, physically or with a weapon. Also, will come in contact with animals, some of which may be dangerous.

• Drive a variety of cars which may be unfamiliar, to remote places in a variety of terrain and possibly inclement weather. Exposed to a variety of contagious diseases such as staph infections, lice, MRSA, COVID-19, etc.

• Must have a valid driver’s license and an acceptable driving record.

BACKGROUND CHECKS AND REQUIREMENTS

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

EMPLOYMENT PREFERENCE

• Veterans’ preference information.

• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• This recruitment may be used to fill future vacancies in the same classification.

CONTACT INFORMATION

We invite you to contact [email protected] for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition (REQ) number listed at the top of this job post.

• Email: [email protected]