Facebook pixel

Training Strategist
Evolve
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
Writing
PowerPoint/Keynote/Slides
Requirements
  • Professional certification in training such as Certified Technical Trainer is an advantage
  • Solid understanding of business operations and relevant IT skills of day to day business operations
  • Ability to create technical documentation for the purposes of training a non-technical audience
  • Expertise in industry-available media and education delivery processes (e.g., computer-based training, web-based training, etc.) and modern educational techniques
  • Experience designing technical course material
  • Familiarity with corporate computer security principles
  • Proficient with Microsoft Office Suite including Word, PowerPoint, Excel, Outlook, and OneNote. It is also important that they are familiar with other common office tools such as Visio, Publisher, Adobe Professional, Zoom, SnagIt & Camtasia
  • Proficient with Microsoft 365 applications including OneDrive for Business, Microsoft Teams, SharePoint Online, and other applications
  • Customer-centric, flexible with the ability to meet customer needs, and able to work effectively with many levels of personnel
  • Ability to build rapport, influence others with ease, and establish and manage relationships with all levels of employees
  • Must be an outstanding communicator, able to listen for verbal and non-verbal cues, with exceptional writing and verbal skills, as well as able to present technical and non-technical information clearly and precisely to diverse groups of people
  • Plan and prioritize activities to achieve optimal results in a fast-paced environment
  • Effectively plan program activities and follow through with a schedule to produce quality work within the stipulated timeframe
  • Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences
  • Clearance Required: n/a
  • Location: Remote
  • Travel: 20%
Responsibilities
  • Build strong, long-term relationships with customers by staying in communication and efficiently resolving issues with alternate solutions tailored to individual needs
  • Serve as a product, company, and industry ambassador, keen on educating prospects and customers on the capabilities of Evolve 365
  • Create customer success reports to ensure customers are increasing user adoption, issues are resolved proactively, and customer goals are met
  • Evaluate risk management for each customer and proactively evade dissatisfaction and drive user adoption throughout customer life cycle
  • Find and prioritize Office 365 updates that reflect customer requests or needs and report to key stakeholders
  • Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, and Project Teams
  • Deliver 100 and 200 Level End User Training to Customers, including Ask Me Anything, White Gloves & Office Hours
  • Customize Training Course for Customers Environment
  • Update and Build New Training Courses Based on Feature Updates from Microsoft (including Enterprise, EDU, GCC, GCC-H & DoD environments)
  • Provide 1:1 Coaching for End Users on Office 365 basic functionality
Planet Technologies

201-500 employees

Company Overview
New Planet Technologies, Inc. provides turn key systems for real time shipment tracking and logistics management.
Benefits
  • Group Health Plans
  • Flex Spending Account
  • Paid Time Off and Holidays
  • Paid Maternity/Paternity Leave
  • 401K
  • Short Term/Long Term Disability Plans
  • MetLife Workplace Voluntary Employee Paid Benefits
  • MetLife Legal Plan
  • Verizon Wireless Phone Plan Discounts
  • Smart Dollar Program
  • Pet Insurance
Company Core Values
  • Trust - Trust is the cornerstone of everything we do. We strive to establish trust early in our relationships by negotiating with integrity and with a goal of delivering on time, every time. Doing the right thing for our customers will provide long-term benefit for Planet and our business relationships.
  • Creativity - We encourage and support our people to evaluate fresh approaches to business challenges and to offer our clients innovation and creative possibilities.
  • Evolve and Grow - We desire that our employees take personal ownership in their projects, learn new concepts, mentor, and apply their skills cross-functionally. We want our employees to become leading professionals in their areas of focus and provide the opportunities to do so.
  • Quality - We make certain that our clients are elated with our support and conduct regular surveys to measure our performance. Exceeding client expectations is a goal we set for every engagement. In support of this, we regularly recognize teams and individuals at Planet for raising the bar and making a difference.