Cyber Insured Support Analyst

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

     What you will do:

• Participate in a 24x7x365 rotating call schedule with the cyber solutions team for the emergency response claims hotline.
• Serve as a poised and assured first point of contact for insureds reporting cyber incidents.
• Assist and follow up on cyber/privacy control implementations, ensuring follow-up with different insureds.
• Engage with insureds via email and phone daily while consistently maintaining a positive, enthusiastic, and customer-focused attitude to ensure exceptional service and satisfaction.
• Reach out to new and renewing insureds to offer and coordinate onboarding calls when one has not already been completed and conduct onboarding calls.
• Track and conduct Claims Concierge communications, including emails and calls to insureds regarding their claims experience.
• Assist with proactive loss mitigation service requests and outreach for insureds as needed.
• Provide immediate acknowledgement of incoming emails via the Cyber Solutions shared mailbox from insureds, brokers, underwriting, claims, etc.
• Coordinate calls with insureds for Cyber Solutions Team Members, including workshops, renewal preparation, subjectivity calls, vendor coordination, etc.
• Assist with security and/or privacy scans, including responding to scan requests, running scans, and providing scan reports and interpretation once available.
• Utilize internal tools for daily tracking and documentation purposes.
• Data entry as needed.
• Keep up to date with cyber threats, priorities of risk, and communicate them to different levels of audiences.
• Provide support to the rest of the eRisk team for technical and privacy-related issues.
• Help develop internal services and resources to deliver high-impact and cost-effective cybersecurity services and related market advice.
• Perform other duties as assigned.

What you will bring to C&F:

• College degree and/or 2+ years of equivalent experience in a customer-facing role.
• Required: Broad base of knowledge and familiarity with cyber security terminology  (e.g., ability to explain what EDR is, and how it’s different from a SIEM or anti-virus, and where it should be used).
• Cybersecurity industry certifications strongly preferred.
• Confidence and poise when speaking with senior business leaders under very stressful conditions (e.g., an ongoing ransomware attack).
• Willingness to periodically be “on call” for incident response triage.
• Demonstrated ability to maintain a customer-centric perspective, foster positive relationships, and ensure high levels of client satisfaction.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities, with the ability to cut through complicated security and legal jargon to arrive at business and risk considerations.
• Ability to manage multiple tasks and priorities simultaneously.
• Detail-oriented with a proactive approach to problem-solving.
• Comfortable working independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), PDF editing, and online collaboration tools.
• Familiarity with cyber insurance, or an eagerness to learn.

#LI-MS

#LI-REMOTE

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $54,000 to a maximum of $75,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.