Receptionist

Job Description

Receptionist (Part-Time) | Greencross Vets Caloundra | Sunshine Coast, QLD

Imagine finishing your shift and being just minutes from some of the Sunshine Coast's most beautiful beaches.

At Greencross Caloundra, we're looking for an experienced Receptionist to join our welcoming team on a part-time basis, working a minimum of 15 hours per week (approximately 3 days per week), with flexibility to work additional hours when the clinic requires extra support.

At Greencross, we know that exceptional client care starts at reception. As the first friendly face our clients see and the last person they speak to before leaving, our Reception Team plays a vital role in creating a warm, supportive, and memorable experience for every pet and pet owner who walks through our doors.

We're looking for someone who genuinely enjoys reception and customer service and is looking for a long-term reception position within a veterinary environment. This role is ideal for an experienced receptionist who loves building relationships with clients, supporting a busy team, and being at the heart of a clinic's day-to-day operations.

If you're a people person who thrives in a busy environment, enjoys helping others, and takes pride in delivering outstanding customer service, we'd love to hear from you.

About Us

Greencross Caloundra is a modern, busy small animal clinic with a loyal client base and a close-knit team that genuinely enjoys working together.

Here's what you can expect:

• A supportive and collaborative team environment
• Experienced veterinarians and nurses who are passionate about what they do
• A workplace where your contribution is valued and appreciated
• A friendly culture built on teamwork and respect
• Plenty of variety, with no two days the same
• The support of the wider Greencross network

Our team works closely with neighbouring Greencross clinics, ensuring you'll always have access to support and opportunities to learn and grow.

Why Caloundra?

Imagine finishing your shift, stepping outside into the warm coastal air, and being at the beach within minutes.

Caloundra offers a relaxed lifestyle with plenty to enjoy outside of work. Spend your days off exploring nearby beaches including:

• Kings Beach
• Shelly Beach
• Golden Beach
• Moffat Beach
• Dicky Beach

Enjoy the charm of a coastal town while still having access to excellent cafés, shopping, schools, and amenities.

Better yet, our clinic is:

• Closed on Sundays and Public Holidays
• No after-hours requirements
• Located within a supportive regional network of Greencross clinics

It's the perfect place to build your career while enjoying the lifestyle the Sunshine Coast is famous for.

About the Role

This is a part-time Receptionist position, offering a minimum of 15 hours per week, with additional hours available based on your availability and clinic requirements.

We're looking for someone who enjoys the reception side of veterinary practice and is happy working in a dedicated client service and administration role.

You'll be the heart of the client experience and an important part of keeping the clinic running smoothly.

Your responsibilities will include:

• Greeting clients and patients on arrival
• Answering phone calls and managing enquiries
• Booking appointments using our practice management system
• Processing payments and managing receipting
• Managing client emails and correspondence
• Preparing patient admission paperwork
• Completing general administrative duties
• Assisting with patient triage (training provided)
• Providing general advice regarding vaccinations, nutrition, and parasite prevention
• Preparing estimates for elective procedures
• Supporting the veterinary and nursing teams with day-to-day clinic operations

This is a varied and rewarding role where you'll have the opportunity to build lasting relationships with clients and their pets.

About You

We're looking for someone who:

• Has previous experience in a reception, administration, or customer service role
• Enjoys working in a client-focused environment
• Understands the importance of creating a positive first impression
• Enjoys building genuine relationships with clients and their pets
• Is looking for a reception-focused role rather than progression into veterinary nursing
• Is available to work a minimum of 15 hours per week and can offer flexibility for additional shifts when required
• Is confident using computer systems and learning new software
• Has excellent organisational and time management skills
• Can manage competing priorities and remain calm under pressure
• Is reliable, accountable, and enjoys being part of a team
• Communicates clearly, professionally, and empathetically
• Takes initiative and enjoys helping others

Previous experience working in a veterinary clinic or animal-related environment is highly regarded but not essential.

Most importantly, you're someone who genuinely enjoys customer service and creating positive experiences for clients and their pets every day.

Why Join Greencross?

As part of the Greencross network, you'll have access to a range of benefits designed to support your career, wellbeing, and professional growth, including:

• Ongoing training and development opportunities
• Career progression opportunities across a national network of veterinary clinics
• Access to a broad community of veterinary professionals and support teams
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce employee discounts across retail, travel, fuel, dining, entertainment, and more
• Confidential mental health and wellbeing support programs, including Employee Assistance Program services
• A genuine commitment to work-life balance
• The opportunity to be part of one of Australia's leading veterinary care networks

Apply Now

If you're looking for a role where you'll be valued, supported, and given the opportunity to make a genuine difference to pets, clients, and your team every day, we'd love to hear from you.

Join Greencross Caloundra and become the friendly face that helps make every visit a positive experience. 🐾

Qualifications

Additional Information