Senior Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

POSITION PURPOSE

Our Corporate Digital team is seeking a manager to continue delivering Digital tracking solutions to our customers, as the company widens its digital footprint, gathers key learnings, and further develops its tech capability.  The role will be managing our Asset Digitization Implementation team in the Americas region.  

The ideal candidate is someone who has technical and analytical software application background, proficiency in BI and Visualization, knowledgeable about industrial and retail supply chain networks, IoT technology, rich experience in working with R&D team on deploying new solutions still in development, and project management from technical implementation perspective.

SCOPE

Number of Countries: North and South America

NUMBER OF REPORTS

Direct:  3

MEASURES

• Capability to adopt MVP (Minimal Viable Product) solution and identify feature gaps

• POC (Proof of Concept) collaboration with the team to reach staged goals

• Constantly review and provide feedback on scaled adoption

• Business user expectation/satisfaction 

• Effective cross functional communication

• Solution ease of use, reliability and repeatable usability

• Responsiveness

MAJOR / KEY ACCOUNTABILITIES

• Digital Solution Delivery – Partner with product owners and users to understand detail business requirements, provide mapping requirements and solutions, provide assistance for implementations and analysis, conduct system setup and customized configurations, document results of applications, review and evaluate technical issues and processes.

• Digital Solution Readiness and Scalability – Work closely with Digital software/hardware engineering team, product, support and operations team to understand gaps from end-to-end solution perspective. Assist operations team design processes to ensure data capture aligns with configuration, system computation and eventual result for customers; Provide workarounds on existing gaps and feedback on future product/feature development; First level troubleshooting on initial deployment and hyper care stage to ensure responsiveness and alignment with general solution support team; Design deployment, adjust and prioritize accordingly based on engineering team’s development plans and commercial value proposition

• Customer Engagement & Satisfaction – Serve as major interface and liaison with customer users from technical implementation perspective throughout the solution delivery and post-mortem session. Work closely with product team hearing customer feedback in iterative staged development and deployment cycles.

• Project Management – Manage projects from solution implementation perspective and liaison with engineering and product team on potential workarounds or testing required such as from compliance, legal and security considerations.

• Customer Service - User training and support from analytical perspective

• User Acceptance Testing – Participate in house user acceptance testing to ensure the end-to-end solution is reliable and repeatable on all user cases

CHALLENGES / PROBLEM SOLVING

Problem solving relates to the requirement in the role to analyze, reason and arrive at conclusions to solve problems. This can be range between routine and patterned (day-to-day within procedures) or more complex in nature requiring analytical and innovative solutions.

TRAVEL

• Approximately 30% travel

KEY C0NTACTS

Internal:  Product, Physical Ops, Hardware, Software Brambles BU Leadership, Supply Chain, Digitalization Stakeholders and Key Users

QUALIFICATIONS

• BS degree in Computer Science / Computer Engineering or relevant Engineering / IT degree

• Knowledge/Experience in deploying web applications ; work experience as software consultant is a plus

• SQL or Python coding background

• Business Intelligence and Visualization

• Rich project Management experience and/or certification

• Knowledge/Experience in Retail supply chain would be preferred

EXPERIENCE

• 7+ year experience of software solution delivery and implementation

• Rich project leadership and project management experience

• # of Business cases/projects managed and executed with customers

• Knowledge of industrial supply chain network is strongly preferred

• Knowledge in IoT digital solution is strongly preferred

• Cross functional experience and effective communication

• Working experience in a global and diverse cultural organization

• Experience providing data analytics

• Understanding of databases structure

• Consultant experience

SKILLS AND KNOWLEDGE

Technical Skills: Python, Excel, Hive SQL, SQL, Pyspark, Reporting tools & Visualization tools

Personal Skills: Passionate, energetic, proactive, effective communicator, solution driven, customer focused, independent, self-disciplined, hands-on, analytical, result oriented, relationship builder, team leader, team player, strategic & critical thinker, quick learner, collaborative

Remote Type

Hybrid Remote

Skills to succeed in the role

Adaptability, Cross-Functional Work, Data-Driven Decision Making, Digital Literacy, Emotional Intelligence, Feedback, Inclusive Leadership, Innovation, Inspiring Others, Learn From Mistakes, Mentorship, Motivating Teams, Prioritization, Stakeholder Engagement, Strategic Thinking, Talent Development

CHEP Canada invites applications from all qualified individuals. CHEP is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Recruiting Department and a recruiter assigned to the posting will work with you to meet your needs.

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].