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Full-Time

Customer Success Associate Mandarin Speaking EST Coast

Posted on 6/27/2024

ChowBus

ChowBus

51-200 employees

Asian food delivery from local restaurants

Consumer Goods

Junior, Mid

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Sales
Requirements
  • Bachelor’s degree in a relevant field highly preferred
  • 2+ years of relevant experience required
  • Direct experience in a customer success, sales, operations, or project management role preferred
  • Direct or adjacent experience (POS, restaurant, or any SaaS type of industry) preferred
  • Bilingual proficiency in English and Chinese (or specific language for the target market) required
Responsibilities
  • Manage a book of restaurants and help restaurants be more successful at using POS products and features through calls and guiding them to appropriate self-serve resources and tutorials
  • Discover upsell opportunities and upsell additional products and features
  • Assist key restaurant customers with issues, proactively check-in with restaurants to anticipate potential issues, and route them to the appropriate department
  • Coordinate with local teams if on-site service is needed, such as new installations or on-site repairs

Chowbus is an excellent place to work because it not only plays a pivotal role in promoting independent local Asian restaurants but also enhances accessibility to authentic ethnic cuisine through advanced restaurant technology solutions. Employees at Chowbus contribute to a transparent and empowering platform that supports small businesses, fostering a culture of innovation and community-centric values in the foodservice and delivery industry.

Company Stage

Series D

Total Funding

$74.6M

Headquarters

Chicago, Illinois

Founded

2016

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

6%

2 year growth

-5%
INACTIVE