Position Summary

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks and digital displays. As an eleven-time winner of EPA’s ENERGY STAR® Partner of the Year Award for Sustained Excellence, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices and operations.

People | Excellence | Change | Integrity | Co-prosperity

Role and Responsibilities

At Samsung you will have opportunity to work with some of the smartest people on the planet in defining and launching great products. The Director of Product Management will ensure the team is efficient and effective as they develop a best-in-class experience, deliver competitive features that lives up to our brand promise, create a high-converting customer experience and analyze market trends to identify new opportunities for the future including new sellout platforms.   The position will need to create, sustain and leverage senior management-level relationships throughout the Retail, B2C, B2B, Marketing, Customer service, all LOBs, and the broader technology community. This role demands extremely customer centric mind-set, strong analytical mind, with appetite for innovation, data-centric and can do attitude. You will be working closely with product, engineering, business, marketing, customer service and other cross-functional groups to create best in class customer experiences on Samsung.com and native apps for our B2B & B2C customers. Sounds Interesting? Apply Now.

Role and Responsibilities

• This person will be the primary owner of all product features across our eCommerce platform, and will lead the product team to drive Samsung eCommerce initiatives related to
• Samsung eCommerce B2C platform and experiences for Product discovery, product consideration and categorization, product purchase (PDP/Configurator) experiences for specific line of business product assortments on the website and app, especially in the areas of home electronics, home appliances and cross category experiences.  
• Samsung eCommerce B2B platform that define the next generation engaging and high converting experiences for small medium and enterprise business offering Samsung products for sales and services
• Liaison between Samsung eCommerce, Product & corporate Marketing, HQ, Category Mgmt./Sr. Leadership and other local teams of checkout Fulfillment/Fraud/Retail partners for product initiatives
• Innovate and automate various front-end sellout platform features to reduce manual overhead and improve customer satisfaction
• Internalize and deeply understand Samsung’s mission and strategies, as well as the mission and objectives of the eCommerce team
• Work with cross-functional business, product and engineering team in designing product solution, finalizing estimate, budget and plan/prioritize by building a strong roadmap, and launch product on timely fashion with excellent business impact and strong customer focus
• Developing product strategies to improve revenue share (as percentage of eCom sales) and reduce NPS detractors, and partnering with engineering to ensure strong execution, covering both web and mobile experiences
• Be data centric to make informed product direction, whether in the form of competitive intel, customer behavior or other business metrics. Solicit and embrace critical feedback
• Drive innovation, definition, deliverables planning (roadmap) and design of entirely new products and features to deliver against team and company goals
• Drive cross-functional team to set qualitative objectives and quantitative goals
• Drive definition of and execution against product go-to-market plan, including phasing and training
• Clearly communicate product plans, benefits and results, as appropriate, to both internal stakeholders and external stakeholders
• Ability to work and communicate at ease with cross-functional team across the globe
• Leader responsible for people management as well as building strong team of product and design team
   

Background and Experience Required

• 15+ years of experience with 10+ years in Product Management driving product engineering
• Bachelor’s degree in relevant field required; computer science undergraduate degree or relevant engineering degree plus hands-on software engineering and program management experience strongly preferred
• Technical understanding must go from the highest abstractions down to the metal 1
• Strong eCommerce experience required with technical acumen
  • Having prior experience on the consumer electronics space is a huge plus especially in the site and app experiences and front-end platforms, headless commerce, AEM, etc.  
• Experience managing teams across disparate locations
• Has strong technical skills and is proficient in Confluence, JIRA
• Strong background using data to determine customer behaviors
• Proactive individual that is a self-starter and takes initiative
• A “leader” personality - biased toward action, great collaborator and master disambiguator/simplifier - constantly pushing toward clarity and delivery

Skills and Qualifications

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

The salary range for this role, for candidates based in California, is expected to be between $265,000 and $300,000.  Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.