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Full-Time

Senior Customer Centric Engineer

Confirmed live in the last 24 hours

Okta

Okta

5,001-10,000 employees

Identity and access management solutions provider

Enterprise Software
Cybersecurity

Compensation Overview

$126k - $212kAnnually

+ Equity + Bonus

Senior, Expert

Remote in USA

US Citizenship Required

Category
Backend Engineering
IT & Support
Software Engineering
Required Skills
Tomcat
MySQL
Java
REST APIs
Requirements
  • 5 + years of industry experience working in a large scale, multi-tenant production environment
  • Experience in a Customer Centric Engineering or sustaining team role
  • Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
  • Action oriented with strong analytical, and problem solving skills
  • Highly adaptable, fast learner, and resourceful
  • Dependable, motivated, self-starter with the ability to work independently
  • Experience in the Identity/IAM space is a definite plus
  • Bachelor's Degree majoring in computer science or equivalent experience
  • This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.
Responsibilities
  • Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization)
  • Work closely with Dev teams to propose fixes or design changes
  • Build and employ tools & automation where needed.
  • Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
  • Take complete ownership and follow-up on escalations
  • Provide summary on status of various cases that are escalated to engineering
  • Collaborate cross-functionally to solve hard technical problems
  • Mentor and coach junior team members as we build out the team
  • Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
  • Deep dive, insist on high standards and always put customers as the highest priority.
  • Participate in after-hours on-call rotation for critical customer escalations

Okta provides identity and access management solutions that help businesses and organizations securely manage user access to resources. Their cloud-based platform includes tools for single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and API access management. These products work by ensuring that only authorized individuals can access specific resources, enhancing security and streamlining IT operations. What sets Okta apart from competitors is its focus on a subscription-based model, which offers predictable revenue and allows clients to access a comprehensive suite of services. The goal of Okta is to provide secure and seamless access for users, particularly in a landscape where remote work and digital transformation are increasingly important.

Company Stage

IPO

Total Funding

$1.2B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

5%

1 year growth

11%

2 year growth

19%
Simplify Jobs

Simplify's Take

What believers are saying

  • Okta's subscription-based model ensures a steady and predictable revenue stream, providing financial stability and enabling continuous investment in R&D.
  • Strategic partnerships, such as with Worldcoin, and high-profile board appointments like Anthony Bates, enhance Okta's market influence and leadership.
  • The growing demand for robust security measures in the era of remote work and digital transformation positions Okta for sustained growth in the cybersecurity market.

What critics are saying

  • The highly competitive IAM market requires Okta to continuously innovate to maintain its leadership position and avoid losing market share to rivals.
  • Integration challenges with acquired companies like Arengu could pose risks to seamless product development and operational efficiency.

What makes Okta unique

  • Okta's comprehensive suite of IAM solutions, including SSO, MFA, and lifecycle management, sets it apart from competitors who may offer only fragmented services.
  • Recognition as a Leader in Gartner's Magic Quadrant for Access Management underscores Okta's superior market position over rivals like Microsoft and IBM.
  • The acquisition of Arengu and the launch of Forms for Actions highlight Okta's commitment to innovation and enhancing customer experiences through tailored identity flows.