Full-Time

Senior Customer Centric Engineer

Posted on 9/2/2024

Okta

Okta

5,001-10,000 employees

Identity and access management solutions provider

Enterprise Software
Cybersecurity

Compensation Overview

$126k - $212kAnnually

+ Equity + Bonus

Senior

No H1B Sponsorship

Remote in USA

US Citizenship Required

Category
Backend Engineering
IT & Support
Software Engineering
Required Skills
Tomcat
MySQL
Java
REST APIs
Requirements
  • 5 + years of industry experience working in a large scale, multi-tenant production environment
  • Experience in a Customer Centric Engineering or sustaining team role
  • Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
  • Action oriented with strong analytical, and problem solving skills
  • Highly adaptable, fast learner, and resourceful
  • Dependable, motivated, self-starter with the ability to work independently
  • Experience in the Identity/IAM space is a definite plus
  • Bachelor's Degree majoring in computer science or equivalent experience
  • This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Person status (e.g. a U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee. 22 CFR 120.15) upon hire.
Responsibilities
  • Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization)
  • Work closely with Dev teams to propose fixes or design changes
  • Build and employ tools & automation where needed.
  • Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support
  • Take complete ownership and follow-up on escalations
  • Provide summary on status of various cases that are escalated to engineering
  • Collaborate cross-functionally to solve hard technical problems
  • Mentor and coach junior team members as we build out the team
  • Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff
  • Deep dive, insist on high standards and always put customers as the highest priority.
  • Participate in after-hours on-call rotation for critical customer escalations

Okta provides identity and access management solutions that help businesses and organizations securely manage user access to resources. Their cloud-based platform includes tools like single sign-on (SSO), multi-factor authentication (MFA), and lifecycle management, which streamline IT operations and enhance security. Unlike many competitors, Okta focuses on delivering a comprehensive suite of services that cater to a wide range of clients, from large enterprises to government agencies. The company's goal is to ensure that the right individuals have access to the right resources at the right times, addressing the growing need for security in an increasingly digital world.

Company Stage

IPO

Total Funding

$223M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

1%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for identity solutions due to AI fraud and social engineering threats.
  • Strategic partnerships, like with AWS, enhance market visibility and sales potential.
  • Participation in AI security funding rounds indicates future innovation opportunities.

What critics are saying

  • Security vulnerability with usernames bypassing password requirements poses a significant risk.
  • Intensifying competition from Google Cloud's mandatory MFA could pressure Okta's offerings.
  • Need for improved software quality and security practices, including red teaming.

What makes Okta unique

  • Okta integrates with over 5,000 apps, offering extensive connectivity options.
  • Recognized as a leader in the Gartner Magic Quadrant for Access Management for 8 years.
  • Provides a cloud-based platform with SSO, MFA, and API access management.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

INACTIVE