Hostess

Job Description

How does your working day look like …

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of menu and all products
• Follow correct reporting procedures if faced with issues
• Practice 25hours Grooming standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay
• Has a good knowledge of the restaurant's sitting arrangements.
• Comply with hotel security, fire regulations and all health and safety legislation
• Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
• Supplement the bushelp in clearing and resetting the tables.
• Perform all assigned side work.
• Perform other duties as requested, handle special guest requests according to 25hours guidelines.
• Attend required meetings and trainings
• Regular attendance in conformance with the standards, which may be established by 25hours from time to time, is essential to the successful performance of this position.
• Work with in all pre-set budgetary limits.
• Comply with all 25hours Worldwide company policies.
• Comply with all systems and procedures as laid down by the Assistant F&B Manager, GM and 25hours Worldwide.
• The management reserves the right to change/extend this statement if necessary at any point of time during her/his employment.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
• The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework.

Qualifications

Your personality counts more than your CV …

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• High school graduate or equivalent required.
• Prefer six (6) months to one year previous serving experience. Prior hospitality experience preferred
• Additional language ability preferred.