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Full-Time

Global Program Management Lead

Quality Assurance

Confirmed live in the last 24 hours

Pinterest

Pinterest

5,001-10,000 employees

Visual discovery and bookmarking platform

Consumer Goods
Consumer Software
Social Impact

Compensation Overview

$94k - $204.4kAnnually

+ Equity + Incentive Compensation

Senior, Expert

San Francisco, CA, USA + 3 more

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Salesforce
Requirements
  • 7+ years experience in a high-performance scalable operation in Quality Assurance, preferably in Sales.
  • Proven experience in implementing, managing, and refining Quality Management Systems (QMS) including the setup of audit routines, process documentation, and continuous improvement mechanisms.
  • Proficiency in utilizing tools to monitor quality audits and CSAT/NPS results, like Gong.io and Medallia.
  • Ability to translate quality insights into actionable plans that align with business goals and priorities.
  • Experience in identifying and mitigating risks in sales processes, developing preventive strategies, and managing non-conformities through corrective actions and root cause analysis to prevent future issues.
  • Exceptional communication, presentation and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
  • Attention to detail and maintaining a high-quality bar.
  • Excels in execution, establishing priorities and meeting swift deadlines at a fast pace, in a rapidly changing environment.
  • English proficiency.
  • Salesforce proficiency is a plus.
Responsibilities
  • Evolve and own end-to-end our SMB Quality Assurance strategy by establishing priorities, a project roadmap and monitoring the day-to-day team execution through OKRs across multiple global vendor locations. Analyze performance data and feedback from QA teams and sales stakeholders to pinpoint deficiencies in current QA programs, proposing and implementing scalable improvements.
  • Collaborate with global sales and cross-functional teams to analyze current sales motions, product launches, and customer engagement strategies, enhancing understanding of global trends and informing strategic decision-making.
  • Design and implement standardized scorecards that enable the tracking of global trends and facilitate strategic comparisons and insights across different regions.
  • Work in partnership with the sales enablement team to integrate findings from root cause analyses into training programs, boosting sales effectiveness and customer satisfaction.
  • Design programs that introduce new QA tools, including automated solutions and AI-driven methodologies, to enhance quality assessments and operational efficiency.
  • Refine and improve the methods for collecting and analyzing customer satisfaction (CSAT) and Net Promoter Score (NPS) data. Identify key satisfaction drivers and lead cross-functional initiatives aimed at improving these metrics, fostering a stronger customer-centric culture within the organization.

Pinterest is a social media platform designed for users to discover and save ideas across various interests, such as recipes, home decor, and fashion. Users can create collections of visual bookmarks, called "pins," which are organized into themed boards. The platform primarily generates revenue through advertising, offering promoted pins that appear in users' feeds and search results, targeted based on user interests and behaviors. Additionally, Pinterest earns income through affiliate marketing by driving traffic to retailers' websites. What sets Pinterest apart from its competitors is its unique visual discovery engine, which helps advertisers connect with consumers actively seeking inspiration. The goal of Pinterest is to connect users with ideas and products that inspire them.

Company Stage

IPO

Total Funding

$2.9B

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

14%

1 year growth

26%

2 year growth

37%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pinterest's commitment to ESG initiatives, as highlighted in its 2024 Impact Report, enhances its brand reputation and appeal to socially conscious users and investors.
  • Collaborations with brands like Pacsun and the introduction of new features like video-sharing for boards indicate strong growth potential and increased user engagement.
  • The development of AI-powered advertising tools, such as personalized background generation, positions Pinterest as a leader in innovative ad solutions.

What critics are saying

  • The recent data leak incident could undermine user trust and lead to potential legal and financial repercussions.
  • The competitive landscape of social media is intense, with platforms like Instagram and TikTok potentially overshadowing Pinterest's unique offerings.

What makes Pinterest unique

  • Pinterest's visual discovery engine uniquely positions it as a platform where users actively seek inspiration, unlike other social media platforms that focus on passive content consumption.
  • The platform's targeted advertising model leverages user interests and behaviors, providing highly relevant ads that enhance user engagement and advertiser ROI.
  • Pinterest's integration of AI for background generation and video-sharing features demonstrates its commitment to innovation and staying ahead of social media trends.

Benefits

Flexible and generous vacation and holidays

Global year-end paid company holiday closure

Comprehensive mental and physical health benefits for you and your family

Retirement plans that allow for tax savings

Fitness offerings

Personal and professional development resources

Adoption support, paid parental leave, egg freezing (in the US) and other family building benefits

Discounts and perks

Meals and snacks in the office