Full-Time

Global Program Management Lead

Quality Assurance

Posted on 7/25/2024

Pinterest

Pinterest

10,001+ employees

Visual discovery and bookmarking platform

Consumer Software
Social Impact

Compensation Overview

$94k - $204.4kAnnually

+ Equity + Incentive Compensation

Senior, Expert

Company Historically Provides H1B Sponsorship

San Francisco, CA, USA + 3 more

More locations: Chicago, IL, USA | New York, NY, USA | Atlanta, GA, USA

Requires in-office presence 1 time/week in San Francisco, New York, Atlanta, or Chicago.

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Required Skills
Sales
Communications
Salesforce
Requirements
  • 7+ years experience in a high-performance scalable operation in Quality Assurance, preferably in Sales.
  • Proven experience in implementing, managing, and refining Quality Management Systems (QMS) including the setup of audit routines, process documentation, and continuous improvement mechanisms.
  • Proficiency in utilizing tools to monitor quality audits and CSAT/NPS results, like Gong.io and Medallia.
  • Ability to translate quality insights into actionable plans that align with business goals and priorities.
  • Experience in identifying and mitigating risks in sales processes, developing preventive strategies, and managing non-conformities through corrective actions and root cause analysis to prevent future issues.
  • Exceptional communication, presentation and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
  • Attention to detail and maintaining a high-quality bar.
  • Excels in execution, establishing priorities and meeting swift deadlines at a fast pace, in a rapidly changing environment.
  • English proficiency.
  • Salesforce proficiency is a plus.
Responsibilities
  • Evolve and own end-to-end our SMB Quality Assurance strategy by establishing priorities, a project roadmap and monitoring the day-to-day team execution through OKRs across multiple global vendor locations. Analyze performance data and feedback from QA teams and sales stakeholders to pinpoint deficiencies in current QA programs, proposing and implementing scalable improvements.
  • Collaborate with global sales and cross-functional teams to analyze current sales motions, product launches, and customer engagement strategies, enhancing understanding of global trends and informing strategic decision-making.
  • Design and implement standardized scorecards that enable the tracking of global trends and facilitate strategic comparisons and insights across different regions.
  • Work in partnership with the sales enablement team to integrate findings from root cause analyses into training programs, boosting sales effectiveness and customer satisfaction.
  • Design programs that introduce new QA tools, including automated solutions and AI-driven methodologies, to enhance quality assessments and operational efficiency.
  • Refine and improve the methods for collecting and analyzing customer satisfaction (CSAT) and Net Promoter Score (NPS) data. Identify key satisfaction drivers and lead cross-functional initiatives aimed at improving these metrics, fostering a stronger customer-centric culture within the organization.

Pinterest is a social media platform that helps users find and save ideas across various interests like recipes, home decor, and fashion. Users can create collections of images, called "pins," which they organize into themed boards. The platform primarily makes money through advertising, offering promoted pins that appear in users' feeds based on their interests. This targeted advertising approach ensures that users see relevant content. Additionally, Pinterest earns revenue through affiliate marketing by directing traffic to retailers' websites. What sets Pinterest apart from other social media platforms is its focus on visual discovery, making it a valuable tool for users seeking inspiration and for businesses looking to connect with potential customers.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

0%

1 year growth

2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased focus on video content could attract more advertisers and users.
  • Investment in AI improves personalized recommendations, enhancing user satisfaction and retention.
  • The Creator Fund supports underrepresented creators, diversifying content and audience reach.

What critics are saying

  • Emerging platforms like 'WeHeartIt' and 'Juxtapost' pose competition for younger demographics.
  • AI-driven content tools may reduce the need for manual board curation, affecting engagement.
  • Privacy concerns and new EU laws could impact Pinterest's advertising model.

What makes Pinterest unique

  • Pinterest's visual discovery engine offers a unique platform for creative idea exploration.
  • The 'Try On' AR feature enhances user experience by allowing virtual product trials.
  • Pinterest's collaboration with Shopify boosts e-commerce capabilities directly from pins.

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Benefits

Flexible and generous vacation and holidays

Global year-end paid company holiday closure

Comprehensive mental and physical health benefits for you and your family

Retirement plans that allow for tax savings

Fitness offerings

Personal and professional development resources

Adoption support, paid parental leave, egg freezing (in the US) and other family building benefits

Discounts and perks

Meals and snacks in the office

INACTIVE