Staff Site Reliability Engineer

Job Description

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are currently seeking a Staff Site Reliability Engineer within the IT Disaster Recovery organization. The Staff Site Reliability Engineer will work to advance the development and execution of the Disaster Recovery Program within VISA. In this position the Staff Site Reliability Engineer will be expected to establish new standards for the design and technical implementation of disaster recovery capabilities for applications and infrastructure across core Visa platforms. The Staff Site Reliability Engineer will play a lead role on the VISA’s Disaster Recovery (DR) team and will work with systems and business teams to identify risks in the environment to create viable recovery solutions and mitigation plans.

The Work itself:

• Collaborate with all Business and Technology units within VISA to identify critical, time-sensitive functions. Define associated recovery time objectives (RTOs) and recovery point objectives (RPOs).
• Develop and implement a best-practices Disaster Recovery (DR) program to safeguard VISA’s information assets. Ensure appropriate information security measures and disaster recovery processes are in place.
• Regularly validate and maintain the disaster recovery plan and program through rigorous testing, plan updates, and maintenance.
• Lead annual DR testing activities to ensure VISA’s readiness to maintain or restore systems online during a DR event.
• Apply knowledge of network configurations, VPNs, firewalls, and other network components to investigate and provide guidance on potential network issues.
• Utilize cloud-hosted services expertise in the implementation and management of disaster recovery processes.
• Employ knowledge of storage devices and systems to define protective measures for data, including backups, replication, and encryption.
• Utilize knowledge of databases like MySQL, Oracle, PostgreSQL, or MongoDB to provide expertise on data backup, restoration, replication, and database failover procedures.
• Effectively collaborate with middleware teams, utilizing platforms such as Java Web Services, Apache Kafka/Tomcat, Hazelcast to integrate diverse and complex systems.
• Develop and maintain necessary documentation, including impact analysis, risk assessment, and DR/resiliency standards for service architecture and technology domain patterns.
• Lead governance, documentation, and coordination with various technology teams and stakeholders in executing Visa’s Offline Backup & Recovery program.

The Skills You Bring:

• Lead Courageously: Act like an owner, Challenge the status quo.
• Collaborate as OneVisa: Encourage constructive debate.
• Execute with Excellence: Decide quickly and move fast, Learn from mistakes.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 5+ years of relevant work experience with a bachelor’s degree or at least 2
years of work experience with an Advanced degree (e.g. Masters, MBA, JD,
MD), or 8+ years of relevant work experience.

Preferred Qualifications:
• 6 or more years of work experience with a bachelor’s degree or 4 or more
years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD,
MD) or up to 3 years of relevant experience with a PhD
• 3 years’ experience in business continuity and disaster recovery planning.
• 3 years’ experience working with IT departments in building Disaster
Recovery/BC plans.
• 4+ years working knowledge of critical business processes, products, and
services.
• 2+ years’ experience as a Technical Architecture with strong application of
Resiliency Architecture and Design Patterns.
• Excellent verbal/written communication, administrative, and computing skills.
• Good understanding of Application/System/Infrastructure architectures and
Backup/Restoration solution and strategies that can be implemented to
maximize data availability and mitigate the risk of business interruption or
data loss.
• Strong understanding of BCM and its integral partnership with IT Disaster
Recovery at both technical and business levels.
• Capable of developing strong and cooperative inter-departmental
partnerships for joint actions.