Lead User Researcher
Posted on 3/16/2023
INACTIVE
Circle

1,001-5,000 employees

Platform for businesses to accept payments and send payouts
Company Overview
Circle's mission is to raise global economic prosperity through programmable internet commerce. The company is a global financial technology firm that’s at the center of digital currency innovation and open financial infrastructure.
Financial Services
Crypto & Web3

Company Stage

Seed

Total Funding

$1.2B

Founded

2013

Headquarters

null, null

Growth & Insights
Headcount

6 month growth

1%

1 year growth

21%

2 year growth

97%
Locations
Remote • Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
UI/UX Design
Communications
Blockchain
Requirements
  • Lead User Researcher
  • 7+ years of user research experience in an applied research setting, or similar
  • Translate insights to future strategic implications for the business
  • Own and drive end to end research plan and execution from business and stakeholders questions and hypothesis
  • Act as thought partner in aligning key stakeholders to user needs
  • Inform roadmaps by highlighting key people needs and balancing with business priorities
  • Ability to handle complex information and adapt to a changing environment
  • Lead across cross-functional stakeholders to drive business impact
  • Evangelize research results to cross-functional stakeholders via storytelling to facilitate clear product directions
  • Experience in solving and simplifying service design challenges for complex task-based workflows
  • Research mentorship and guidance for fellow researchers, designers, and product management peers
  • Enhance existing ways of doing research
  • Bachelors, Masters, or PhD in human behavior related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.)
  • 12+ years of user research experience in an applied research setting, or similar
  • Understand trends and issues shaping the future of the industry to drive and contribute to the future vision
  • Proactively identify opportunities for research and own the execution
  • Evangelize user needs to align key stakeholders
  • Impact and drive roadmaps by articulating key people's needs. Identify new opportunity spaces
  • Navigate complex information and adapt to a changing environment
  • Lead across cross-functional stakeholders to drive business impact
  • Evangelize research results across cross-functional stakeholders via storytelling to land desirable product directions
  • Experience in solving and simplifying service design challenges for complex task-based workflows
  • Research mentorship and guidance for fellow researchers, designers, and product management peers
  • Contribute to new ways of doing research
  • Bachelors, Masters, or PhD in human behavior related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Economics, Political Science, Mathematics, etc.)
Responsibilities
  • Developing an understanding of people, their journeys, and their needs in the rapidly changing web 3, crypto and blockchain problem space
  • Building our user research culture; Evangelizing research as a core tenet in product decisions and how we build products
  • Collaborating across many teams at Circle to marry qualitative and quantitative data, providing a vision of users needs
  • Generate insights that shape how product teams think about medium and long-term product strategy
  • Crafting and elevating narratives to build empathy so the user is always in mind when decisions are made throughout the organization
  • Acting as a thought leader in the domain of research, while advocating for the people who could use our products
  • Contributing to a growing UX org, helping install best practices and processes as we scale, and filling out our product squads' research toolbox with methodologies
  • Multistakeholder - you have dedication and commitment to our customers, shareholders, employees, and families and local communities
  • Mindful - you seek to be respectful, an active listener and to pay attention to detail
  • Driven by Excellence - you are driven by our mission and our passion for customer success which means you relentlessly pursue excellence, that you do not tolerate mediocrity and you work intensely to achieve your goals
  • High Integrity - you seek open and honest communication, and you hold yourself to very high moral and ethical standards. You reject manipulation, dishonesty, and intolerance
Desired Qualifications
  • Base Pay Range: $150,000 - $200,000
  • Annual Target: 15%