Full-Time
Sales Manager 6
Westgate Resorts
1,001-5,000 employees
Sells vacation ownership interests in resorts
No salary listed
Orlando, FL, USA
In Person
Bachelor's, Associate's
 Sales & Account Management (1) |
|---|
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- High school diploma or GED required.
- Associate or Bachelor’s degree in Business, Marketing, Hospitality, or a related field preferred but not required.
- Minimum 3 years of experience overseeing sales teams, preferably within timeshare, hospitality, or vacation ownership sectors.
- Direct experience with points-based vacation products, including pricing structures, tiered benefits, and consumer engagement strategies.
- Demonstrated ability to interpret and apply multi-state consumer protection regulations, licensing requirements, ADA accessibility standards, and contractual disclosures.
- History of mentoring staff with varying experience levels, conducting compliance training, and cultivating ethical, performance-driven teams.
- Familiarity with CRM platforms, mobile-based contracting tools, and data dashboards used for performance, tracking, and regulatory monitoring.
- Ability to audit contracts and verify compliance across digital and physical documentation workflows.
- Experience with CRM and lead tracking systems (e.g., Salesforce, Timeshare-specific platforms).
- Proficient in digital contracting tools and mobile-based transaction systems.
- Skilled in performance data analysis, KPI tracking, and compliance documentation.
- Lead, coach, and supervise the sales team in delivering ethical, high-performance presentations of points-based vacation ownership.
- Ensure all sales practices, scripting, disclosures, and contracts align with federal and state consumer protection laws.
- Facilitate ongoing training on ADA standards, UDAAP principles, rescission rights, licensing protocols, and financial agreement terms.
- Oversee contract execution and audit documentation for accuracy, completeness, and regulatory adherence.
- Collaborate cross-functionally with Compliance, Legal, HR, and Marketing to review new materials and adjust processes based on regulatory updates.
- Monitor individual and team KPIs, adjust strategies to improve conversions while maintaining compliance benchmarks.
- Uphold a guest-first sales culture that prioritizes transparency, accessibility, and long-term relationship building.
- Document team feedback, consumer trends, and process gaps, escalating concerns to appropriate departments to ensure risk mitigation.
Westgate Resorts sells vacation ownership interests (timeshares) in luxury resorts across the United States. Buyers obtain the right to use a property for a set period each year, with financing options and ancillary revenue from management fees and the rental of unsold inventory. The product grants annual usage rights tied to ownership, often with exchange programs and access to amenities such as dining and recreation. Westgate differentiates itself through a large, diverse property portfolio, vertical integration across development, financing, and management, and a focus on delivering a full guest experience with services and entertainment; its goal is to grow its vacation ownership portfolio and related revenue streams.
Company Size
1,001-5,000
Company Stage
Debt Financing
Total Funding
$206M
Headquarters
Fresno, California
Founded
1982
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Simplify's Take
What believers are saying
- Westgate completed a $207 million securitization on March 31, 2026.
- Branson Woods got $28 million in upgrades, with a water park opening 2027.
- Caesars will power Westgate SuperBook before football season, boosting Las Vegas traffic.
What critics are saying
- Westgate cut 357 Orlando jobs in 2024, signaling weaker sales productivity.
- The consumer-fraud and cancellation lawsuits keep pressuring Westgate's brand and owner trust.
- Fewer timeshare buyers would crush cash flow and threaten the securitization machine.
What makes Westgate Resorts unique
- Westgate owns nearly 60 resorts and the largest private timeshare club.
- Choice Hotels books 21 Westgate properties, widening distribution beyond captive sales.
- VI Resorts by Westgate adds 42 destinations across Pacific Northwest, Hawaii, Canada, Mexico.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 4%1 year growth
↑ 4%2 year growth
↑ 7%Westgate Resorts celebrates $28 million investment at Westgate Branson Woods Resort with new attractions and future Water Park to open in 2027. GlobeNewswire | Westgate Resorts Today at 9:36am PDT BRANSON, Mo., May 18, 2026 (GLOBE NEWSWIRE) - Westgate Resorts today announced the opening of two new family-friendly attractions at Westgate Branson Woods Resort and the groundbreaking of a new resort water park. The announcements are part of more than $28 million in investments made at the resort, including new amenities and extensive room renovations. Now open, Bear Trail Mini Golf offers guests an immersive, nature-inspired course designed for all ages, while the Ozark Fun House Experience introduces a dynamic indoor entertainment destination featuring interactive games, creative spaces, and hands-on activities for families. Together, the new attractions expand the resort's on-property experiences and provide new ways for guests to play, explore, and reconnect. Westgate also commemorated the groundbreaking of River Country Water Park, an exciting new addition scheduled to open in late 2027. Once completed, the water park will significantly enhance the resort's amenity lineup and serve as a signature attraction for future family vacations in Branson. The water park will feature a custom themed 42-foot tall central water feature with a 600-gallon tipping bucket at the top, two thrill slides and two children's slides all sitting in a eight inch pool of water with zero entry access and bubblers for infants in the pool. "Our continued investment in the Branson community reflects our commitment to evolving our resorts in ways that create lasting value for our Owners and unforgettable memories for our guests," said Jim Gissy, Chief Executive Officer of Westgate Resorts. "From exciting new attractions to refreshed accommodations and future developments like River Country Water Park, we are focused on ensuring Westgate Branson Woods Resort remains a destination families look forward to returning to year after year." In addition to the new attractions, Westgate's multi-year investment includes renovations to guest rooms across several buildings, delivering updated interiors and modern comforts throughout the property. These enhancements complement the resort's 145-acre wooded setting while aligning with the expectations of today's travelers. Last year all 76 units in the resort's Building 1000 complex were fully renovated. Located just minutes from Branson's world-famous entertainment district, Westgate Branson Woods Resort continues to evolve as a premier family destination, blending natural beauty with expanded amenities and year-round activities. The latest developments underscore Westgate Resorts' broader strategy of reinvesting in its portfolio to support long-term growth, guest satisfaction, and sustained community presence in key vacation markets. In the past year, the company announced a partnership with Choice Hotels(R), created a new timeshare brand - VI Resorts by Westgate - following the company's 44 destination international expansion, opened River Country Water Park at Westgate River Ranch Resort & Rodeo, and partnered with Chuck E. Cheese to create the one-of-a-kind Mystery Fun House Arcade Experience at Westgate Vacation Villas and Town Center Resorts in Kissimmee, Fla. ABOUT WESTGATE RESORTS Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of nearly 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company's 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler's needs. Connect with Westgate Resorts on social media through LinkedIn, Instagram or Facebook and learn more at WestgateResorts.com. This is a paid placement. For further inquiries, please contact GlobeNewswire directly.
Westgate Resorts wins top industry award for philanthropy and seven additional honors at 2026 ARDA Awards. May. 14, 2026, 04:41 PM * ACE Philanthropic Award presented to Westgate River Ranch Resort & Rodeo for community engagement * Westgate also received awards for customer service, IT and experience design programs ORLANDO, Fla., May 14, 2026 (GLOBE NEWSWIRE) - Westgate Resorts today announced it was recognized with the prestigious ARDA ACE Philanthropic Award and seven additional awards at the timeshare industry's annual ARDA Spring Conference in Las Vegas. Westgate River Ranch Resort and Rodeo was honored with the ACE Philanthropic Award in recognition of the measurable, community-centered impact led by the Lake Wales, Florida, resort. The award highlights the resort's "Hire Me Inclusive Internship Program," an initiative launched by General Manager Jim Szabo in partnership with two local schools to provide paid, hands-on work experience for students on the autism spectrum, while strengthening pathways to long-term employment. In 2025, up to 40 students participated as trained "Swag Ambassadors," gaining real-world skills through guest-facing and operational roles supported by structured coaching and mentorship. The program is complemented by broader regional initiatives including the weekly Moonshine Market, which supports local farmers and small businesses, and sustainability education through the resort's Animal Rehabilitation and Regenerative Hay Programs. Together, these efforts reflect Westgate's commitment to inclusive workforce development, economic vitality, and environmental stewardship in the communities it serves. Additional ARDA Awards were presented to top teams, projects and individuals from across the company: * Amenities: Mystery Fun House Arcade Experience Vibrantly inhabiting an expansive 21,000 square foot setting, the Mystery Fun House Arcade Experience transformed what was once a traditional arcade concept into a dynamic, multi-zone environment. The immersive experience was created to welcome guests of all generations to explore, engage, and create core memories together through innovative fun. * Newsletter: Westgate Owner Newsletter Moving beyond the traditional sales brochure, the Owner newsletter serves as a comprehensive resource that blends editorial storytelling with actionable ownership updates. Each edition is carefully curated to balance new feature announcements, resort renovations, and benefit reminders with engaging lifestyle content. * Owner Engagement or Communications Campaign: WOW Loyalty Program Seminars To maximize the program's impact, the WOW Loyalty team launched an interactive webinar series specifically designed to bridge the gap between benefit awareness and utilization. By addressing frequently asked questions in a concise, 30-minute format, the series empowers over 600,000 members - ranging from non-timeshare guests to Elite-tier Owners to unlock the full value of their membership. * Resort Operations Team Member: Marlyn Bustillo Marlyn assisted the Westgate Palace Resort in improving guest feedback and team member engagement by setting up the Front Desk Team for success and reducing turnover. * Marketing Programs: Westgate Resorts and Chuck E. Cheese Partnership The two companies launched a groundbreaking strategic partnership that has reshaped how families discover, book, and enjoy memorable experiences. * Sales Training Team: Westgate Las Vegas Sales Training Team Sales Team Members at the Westgate Las Vegas Resort are fully immersed in a culture of high performance, accountability, and support. This streamlined approach - from recruitment to onboarding - ensures every individual feels part of the team from day one and is equipped to excel. * Technology Team: Westgate IT Department This exemplary cross-functional IT department delivered the comprehensive design, development, and roll-out of a new companywide resort operations application at all core properties in the organization's resort portfolio. In the past year, the company announced a partnership with Choice Hotels(R), created a new timeshare brand - VI Resorts by Westgate - following the company's 44 destination international expansion, opened River Country Water Park at Westgate River Ranch Resort & Rodeo, and partnered with Chuck E. Cheese to create the one-of-a-kind Mystery Fun House Arcade Experience at Westgate Vacation Villas and Town Center Resorts in Kissimmee, Fla. ABOUT WESTGATE RESORTS Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of nearly 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company's 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler's needs. Connect with Westgate Resorts on social media through LinkedIn, Instagram or Facebook and learn more at WestgateResorts.com. MEDIA CONTACT Steven Goldsmith | [email protected] Markets Insider and Business Insider Editorial Teams were not involved in the creation of this post. Sponsored Financial Content
Westgate Resorts wins top industry award for philanthropy and seven additional honors at 2026 ARDA Awards. GlobeNewswire | Westgate Resorts Yesterday at 1:41pm PDT * ACE Philanthropic Award presented to Westgate River Ranch Resort & Rodeo for community engagement * Westgate also received awards for customer service, IT and experience design programs ORLANDO, Fla., May 14, 2026 (GLOBE NEWSWIRE) - Westgate Resorts today announced it was recognized with the prestigious ARDA ACE Philanthropic Award and seven additional awards at the timeshare industry's annual ARDA Spring Conference in Las Vegas. Westgate River Ranch Resort and Rodeo was honored with the ACE Philanthropic Award in recognition of the measurable, community-centered impact led by the Lake Wales, Florida, resort. The award highlights the resort's "Hire Me Inclusive Internship Program," an initiative launched by General Manager Jim Szabo in partnership with two local schools to provide paid, hands-on work experience for students on the autism spectrum, while strengthening pathways to long-term employment. In 2025, up to 40 students participated as trained "Swag Ambassadors," gaining real-world skills through guest-facing and operational roles supported by structured coaching and mentorship. The program is complemented by broader regional initiatives including the weekly Moonshine Market, which supports local farmers and small businesses, and sustainability education through the resort's Animal Rehabilitation and Regenerative Hay Programs. Together, these efforts reflect Westgate's commitment to inclusive workforce development, economic vitality, and environmental stewardship in the communities it serves. Additional ARDA Awards were presented to top teams, projects and individuals from across the company: * Amenities: Mystery Fun House Arcade Experience Vibrantly inhabiting an expansive 21,000 square foot setting, the Mystery Fun House Arcade Experience transformed what was once a traditional arcade concept into a dynamic, multi-zone environment. The immersive experience was created to welcome guests of all generations to explore, engage, and create core memories together through innovative fun. * Newsletter: Westgate Owner Newsletter Moving beyond the traditional sales brochure, the Owner newsletter serves as a comprehensive resource that blends editorial storytelling with actionable ownership updates. Each edition is carefully curated to balance new feature announcements, resort renovations, and benefit reminders with engaging lifestyle content. * Owner Engagement or Communications Campaign: WOW Loyalty Program Seminars To maximize the program's impact, the WOW Loyalty team launched an interactive webinar series specifically designed to bridge the gap between benefit awareness and utilization. By addressing frequently asked questions in a concise, 30-minute format, the series empowers over 600,000 members - ranging from non-timeshare guests to Elite-tier Owners to unlock the full value of their membership. * Resort Operations Team Member: Marlyn Bustillo Marlyn assisted the Westgate Palace Resort in improving guest feedback and team member engagement by setting up the Front Desk Team for success and reducing turnover. * Marketing Programs: Westgate Resorts and Chuck E. Cheese Partnership The two companies launched a groundbreaking strategic partnership that has reshaped how families discover, book, and enjoy memorable experiences. * Sales Training Team: Westgate Las Vegas Sales Training Team Sales Team Members at the Westgate Las Vegas Resort are fully immersed in a culture of high performance, accountability, and support. This streamlined approach - from recruitment to onboarding - ensures every individual feels part of the team from day one and is equipped to excel. * Technology Team: Westgate IT Department This exemplary cross-functional IT department delivered the comprehensive design, development, and roll-out of a new companywide resort operations application at all core properties in the organization's resort portfolio. In the past year, the company announced a partnership with Choice Hotels(R), created a new timeshare brand - VI Resorts by Westgate - following the company's 44 destination international expansion, opened River Country Water Park at Westgate River Ranch Resort & Rodeo, and partnered with Chuck E. Cheese to create the one-of-a-kind Mystery Fun House Arcade Experience at Westgate Vacation Villas and Town Center Resorts in Kissimmee, Fla. ABOUT WESTGATE RESORTS Westgate Resorts is a diversified hospitality company headquartered in Orlando, Fla., featuring the largest privately held timeshare resort club in the world and a portfolio of nearly 60 resort properties. The company offers spacious villa accommodations, world-class amenities, and family-friendly destinations in sought-after locations such as Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. In 2025, the company expanded its footprint with the addition of VI Resorts by Westgate, enhancing its presence in the Pacific Northwest, Hawaii, Canada, and Mexico. Since its founding in 1982, Westgate has focused on creating memorable vacations and delivering exceptional service, while maintaining a commitment to innovation, hospitality, and community engagement. Whether guests are seeking relaxation, adventure, or a combination of both, the company's 9,000 Team Members provide personalized and value-driven getaways tailored to every traveler's needs. Connect with Westgate Resorts on social media through LinkedIn, Instagram or Facebook and learn more at WestgateResorts.com. MEDIA CONTACT Steven Goldsmith | [email protected] This is a paid placement. For further inquiries, please contact GlobeNewswire directly.
Caesars partners with Westgate for SuperBook operations. Caesars partners with Westgate for SuperBook operations vanja mitic april 22, 2026 latest Casino and gambling news. Caesars Entertainment and Westgate Las Vegas Resort & Casino have agreed to a new partnership that will place Caesars Sportsbook in charge of the famed Westgate SuperBook, subject to approval from the Nevada Gaming Commission. The arrangement links one of Las Vegas' best-known sportsbook venues with one of the largest betting operators in the United States. If regulators approve the transaction, the venue will continue under the name Westgate SuperBook, powered by Caesars Sportsbook. The planned operational transition is expected to take place before the upcoming football season, a key period for Nevada sportsbooks. The agreement signals a major change for a property long associated with large betting crowds, expansive screens and one of the city's most recognizable in-person wagering environments. Caesars said it will manage race and sportsbook operations, technology and betting access while maintaining the SuperBook's established identity and atmosphere. "The Westgate SuperBook is one of the most recognizable sportsbook destinations in the world, and we are proud to partner with Westgate on the next chapter of its evolution," said Eric Hession, President of Caesars Digital, in the company's press release. "By powering the SuperBook with our sportsbook platform, we're combining a legendary sportsbook environment with a modern betting menu and added convenience that reflects how sports fans want to wager today." SuperBook brand to stay in place. Westgate's sportsbook has operated as a Las Vegas fixture for decades. Opened in 1986, the SuperBook built a reputation for scale and became known as one of the largest sportsbook viewing spaces in the city. The brand has long attracted tourists, local bettors and contest participants, particularly during football season. Under the new arrangement, Westgate and Caesars said that legacy branding will remain part of the experience. Caesars emphasized that the size, feel and character of the sportsbook will be preserved even as its own technology platform is introduced. The Westgate Las Vegas SuperContest franchise will also remain part of the venue. The contest has historically been one of the most visible football handicapping competitions in Nevada and helped strengthen the SuperBook's standing among dedicated bettors. "Since opening in 1986, our SuperBook has been a defining part of the Las Vegas sports betting landscape," said Cami Christensen, President & General Manager of Westgate Las Vegas Resort & Casino. "We are incredibly proud of that legacy and thrilled to partner with Caesars Sportsbook to take it to the next level, combining decades of history with innovation, scale, and an even more dynamic guest experience." The new setup will bring Caesars Sportsbook's national platform into the property. According to the announcement, customers can expect Same Game Parlays, a wider selection of parlays and expanded live in-play betting across professional and college sports. Caesars also plans to install self-service betting kiosks inside the SuperBook and throughout the resort. Those kiosks are intended to provide round-the-clock betting access and reduce wait times at staffed windows during peak events. Guests will also be able to complete in-person registration for the Caesars Sportsbook mobile app while visiting the property. In participating markets, customers can use Caesars' Universal Digital Wallet to move funds for deposits and withdrawals across approved retail and digital channels. That wallet system has become an increasing focus for national sportsbook operators as they try to connect in-person wagering with mobile accounts. For visitors who travel between multiple legal betting states, a unified account structure can simplify access. A shift in Las Vegas sports betting competition. The partnership comes after changes in leadership at the SuperBook operation. It also marks another example of large national sportsbook brands increasing their presence in Las Vegas through technology, mobile integration and multi-channel betting systems. For Caesars, the deal strengthens its already significant Nevada footprint by attaching its platform to one of the city's most recognized sportsbook brands. For Westgate, the partnership provides access to Caesars' broader wagering menu and digital infrastructure while keeping the SuperBook name. The transaction still requires review by the Nevada Gaming Commission, which oversees sportsbook licensing and operational changes in the state. No final implementation date has been confirmed beyond the stated goal of completing the transition before football season. Additional details regarding the changeover and the on-property rollout of Westgate SuperBook, powered by Caesars Sportsbook, are expected at a later date.
Westgate Resorts has opened new offices in Bellevue, Washington, marking the one-year anniversary of its acquisition of VI Resorts' sales operations. The expansion reflects the company's commitment to the city where VI Resorts was founded. Since acquiring the VI Resorts management agreement in 2025, Westgate has expanded vacation opportunities for owners by adding new resort locations to the network. The company has also opened VI Resorts by Westgate sales galleries in Las Vegas, Mesa and Orlando, extending its presence across key markets. To celebrate the milestone, the Westgate Foundation has donated to Bellevue LifeSpring, a local nonprofit supporting children and families. Westgate Resorts, headquartered in Orlando, operates nearly 60 resort properties and employs 9,000 team members across the United States, Canada and Mexico.